Updates Regarding COVID-19 (Changes in Hours, Services, etc)

In order to minimize risks regarding COVID-19 for all our guests and employees, may we request your cooperation as follows.

  • Please feel free to use the antiseptic dispensers placed at various locations throughout the hotel, including the restrooms.
  • Please notify your nearest hotel staff if you are not feeling well.
  • Please note that hotel staff will be wearing surgical masks during their work.

Thank you for your understanding and cooperation.

■ Efforts at Hotel New Otani

We at Hotel New Otani Tokyo are making all possible efforts to minimize risks regarding COVID-19, for all our guests and employees. The following are a few examples of specific measures we are taking.

  1. Encouraging and exercising frequent handwashing and gargling, and observing "cough etiquette"
  2. Sanitizing hands when arriving at and leaving from work, and monitoring of health conditions such as body temperature, etc.
  3. Not working when showing signs of illness such as fever, coughing, etc., and promptly seeing a doctor in such cases
  4. Use of surgical masks when on duty
  5. Disinfecting of guest rooms, public spaces and restrooms
  6. Refraining from non-essential long-distance/overseas travel, including those for business
  7. Pursuing individual efforts to enhance immunity, such as observing a balanced diet, improving quality of sleep, alleviating stress, and other measures to stay healthy
  8. Avoiding places/activities that are considered to be high-risk.

May we request that guests take the following precautions when visiting the hotel:

-Please use the antiseptic placed at entrances and other locations when entering the hotel and banquet rooms.
-Please refrain from visiting the hotel if you have a fever or are not feeling well.
-Please notify your nearest hotel staff if you are not feeling well while at the hotel.

Hotel New Otani will continue to follow updates from government authorities and take all possible precautions for the containment of the situation.
We apologize for any inconvenience this may cause and thank you for your kind understanding
 

Sanitation Policies at Hotel New Otani Tokyo

■ Important Request to Guests with Accommodation Bookings

We are currently requesting our guests who have recently been abroad to answer a brief questionnaire prior to their arrival. Please kindly contact us via the form provided at the following website, if you have a reservation to stay at Hotel New Otani Tokyo and have been outside of Japan in the past 14 days.

Go to web form

Thank you very much for your cooperation.

■ Change in Restaurant Hours

Due to the current situation regarding COVID-19, please note the following changes in the operation of our restaurants.

This information is subject to change without prior notice.

The Main bldg

  Hours Applicable dates & other changes
THE SKY (buffet)
(17th fl, The Main bldg)
Closed To open from 7/10 on Thu, Fri, Sat & Sun only
Lunch starting times: 11:30, 12:00, 12:30 & 13:00
Dinner starting times: 17:30, 18:00, 18:30 & 19:00
Reservation required by 17:00 the day before
(Open for dinner only on 7/10)
Also open on 7/22
THE SKY (bar)
(17th fl, The Main bldg)
Closed  
TAIKAN EN
(16th fl, The Main bldg)
 
Lunch: 11:30 - 14:00
Dinner: 17:00 - 20:00
Change of hours & offering limited menu
SATSUKI
(Lobby fl, The Main bldg)
Lunch & Teatime: 11:00 - 17:00
Dinner: 17:00 - 21:00
Change of hours
(Closed for breakfast)
Patisserie SATSUKI
PIERRE HERMÉ PARIS
(Lobby fl, The Main bldg)
11:00 - 19:00 Change of hours
TOUR D'ARGENT TOKYO
(Lobby fl, The Main bldg)
Lunch: 12:00 - 14:00
Dinner: 17:00 - (last entry) 20:00
Open on Thu, Fri, Sat & Sun only, offering limited menu.
Reservation required by 17:00 the day before.
Bar Capri
(Lobby fl, The Main bldg)
17:00 – 23:00
Last orders: 22:30
 
OKAHAN
(Lobby fl, The Main bldg)
Lunch: 11:30 - 14:00
Dinner: 17:00 - 21:00
Last orders: 20:00
Closed on 7/21, 28, 8/4, 18 & 25
KYUBEY
(Lobby fl, The Main bldg)
Lunch: 11:30 – 14:00
Dinner: 17:00 – 21:00
Last entry: 20:30
 
HORIKAWA
(Lobby fl, The Main bldg)
Lunch: 11:30 – (last orders) 14:30
Dinner: 17:00 – (last orders) 20:30
Also open 14:30 - 17:00 on weekends
RIB ROOM
(Arcade fl, The Main bldg)
Closed  
ISEHIRO
(Arcade fl, The Main bldg)
Lunch: 11:00 – 14:00
Dinner: 17:00 – 21:30
Last orders: 13:30 & 21:00
 
TOM CAT
(Arcade fl, The Main bldg)
Weekdays: 11:30 – 17:00 Change of hours
Closed on weekends
NIIZU
(Arcade fl, The Main bldg)
Lunch: 11:00 - 15:00
Dinner: 17:00 - 21:30
Change of hours
FUMIZEN
(Arcade fl, The Main bldg)
Lunch: 11:30  - 14:30
Dinner: 17:00 - 21:30
Last orders: 30 min before closing
Change of hours
PESHAWORL
(Arcade fl, The Main bldg)
10:30 – 18:00
Last orders: 17:30
 
RANSEN
(Arcade fl, The Main bldg)
Weekdays
Lunch: 11:30 – 14:30
Dinner: 17:00 – 22:00
Last orders: 13:30 & 20:00

Weekends & holidays
Lunch: 11:30 – 15:00
Dinner: 17:00 – 21:30
Last orders: 14:00 & 20:00
Until 7/31
RANSEN HANARE
(Arcade fl, The Main bldg)
17:00 – 23:00
Last orders: food 20:00, beverages 22:30
Until 7/31
Closed Sun - Tue

Garden Tower

  Hours Applicable dates & other changes
BELLA VISTA
(40th fl,Garden Tower)
Closed  
TOWER BUFFET
(40th fl,Garden Tower)
Closed  
TOWER CAFÉ
(40th fl,Garden Tower)
 
Closed  
GARDEN LOUNGE
(Lobby fl, Garden Tower)
Breakfast: 8:00 – 11:00
Lunch & teatime: 11:00 - 18:00
Change of hours & offering limited menu
No breakfast buffet
(American or Japanese breakfast set offered instead)
Kioi NADAMAN
(Lobby fl, Garden Tower)
Lunch: 11:30-14:30
Dinner: 17:00-21:00
Last orders: 14:00 & 20:00
Change of hours
(Closed for breakfast)
mendokoro NAKAJIMA
(Lobby fl, Garden Tower)
Closed  
KYUBEY
(Lobby fl, Garden Tower)
Lunch: 11:30 – 14:00
Dinner: 17:00 – 21:00
Last entry: 20:30
 
TRADER VIC'S TOKYO
(dining room)
(4th fl, Garden Tower)
Closed To open from 7/17, Thu – Sun only, 17:00 – 22:00
TRADER VIC'S TOKYO
(bar)
(4th fl, Garden Tower)
Closed To open from 7/17, Thu – Sun only, 15:00 – 22:00
CaFé LA MILLE
(2nd fl, Garden Tower)
Mon - Sat: 10:00 - 20:00
Sun & hol: 11:00 - 20:00
Last orders: 19:00
 

Garden Court, etc.

  Hours Applicable dates & other changes
SENBAZURU
(Lobby fl, Garden Court)
Lunch: 12:00 - 14:00
Dinner: 17:00 - 20:00
Last orders: 30 min before closing
Reservation required by the day before.
Offering limited menu.
KATO'S DINING & BAR
(Lobby fl, Garden Court)
Lunch: 11:30 - 14:00
Dinner: 17:00 - 20:00
Last orders: 30 min before closing
Change of hours & offering limited menu 
TSUKIJI SUZUTOMI
(4th fl, Garden Court)
 
Lunch: 11:30 – 16:00
Dinner: 17:00 - 21:30
Last orders: 30 min before closing
Change of hours
GUN-SHIP
(4th fl, Garden Court)
Lunch: 11:30 – (last orders) 14:00
Dinner: by reservation only
Reservation required 3 days or more in advance for dinner & parties
Last orders 13:00 (closing 14:00) on 7/23, and closed for dinner
MILK HALL
(4th fl, Garden Court)
11:30 – (last orders) 15:45 Open as normal
(Closed on weekends and holidays)
TULLY'S COFFEE
(2nd fl, Garden Court)
Weekdays: 7:30 – 19:00 Closed on weekends and holidays during July
SEKISHIN-TEI
(Japanese Garden)
By reservation only
Lunch: 11:30 – 14:00
Dinner: 17:00 – 20:00
Last orders: 30 min before closing
Open on Thu, Fri, Sat & Sun only
Reservation required by the day before
SEISEN-TEI
MOMIJI-TEI
(Japanese Garden)
By reservation only
Lunch: 11:30 – 14:00
Dinner: 17:00 – 20:00
Last orders: 30 min before closing
Open on Thu, Fri, Sat & Sun only
Reservation required by the day before
NADAMAN MAIN BRANCH SAZANKA-SO
(Japanese Garden)
By reservation only *Reservation required 3 days or more in advance
Room Service
(The Main bldg)
6:00 - 24:00 Change of hours
Room Service
(Garden Tower)
6:00 - 24:00 Change of hours
AUX BACCHANALES
(1st fl, Shin-kioicho Bldg)
Weekdays & Sat: 10:00 - (last orders) 22:00
Sun & holidays: 10:00 – (last orders) 21:00
 

■ Changes for Other Facilities

Notice of Irregular Hours, etc., for Shops

In light of the recent situation regarding COVID-19, please note the following temporary changes in hours, etc., for in-hotel shops. We apologize for the inconvenience and thank you for your kind understanding.

Updated July 9, 2020

    Irregular hours Period
Lobby fl, 
The Main bldg
kimono iwakou 11:00 – 18:00  
ALAIN FIGARET 11:00 – 19:00  
IACE TRAVEL Temporarily closed For the time being
SG GOTO 11:00 – 18:00 Until 7/31
FLOWER SHOP RAINBOW 11:00 – 18:00 Open as shown on Fri, Sat & Sun only
CASHMERE SHOP ZUIHODO 11:00 – 18:00  
PHILOS 11:00 – 18:00 Until 7/31
Maison et CoCo 11:00 – 18:00  
CLOCHETTE 11:00 – 18:00  
ATELIER SAGAN 11:00 – 18:00  
mieuree 11:00 – 19:00  
mayumi kondo 10:00 – 18:00  
SALON DE GRES/GOLD PFEIL 11:00 – 18:00  
M I select 10:30 – 18:30  
ARTISTIC & CO 10:00 – 19:00  
BOUTIQUE ROY 10:00 – 18:00  
FORTY ONE CRAVATTA 10:00 – 18:30  
KAIZOSHA SALON 10:00 - 19:00 Until 7/10
KAIZOSHA LOIRE 8:00 – 19:00  
KAIZOSHA BOOK & DRUG STORE 8:00 – 19:00  
Arcade fl, 
The Main bldg
kimono iwakou 11:00 – 18:00  
EN 12:00 – 17:00  
e.t.c. 11:00 – 17:00  
BELL MILAN 10:30 – 18:00 Until 7/31
KOBE NISHIKAWA 10:00 – 18:00 Closed on 7/15, 22 & 29
Hair Salon ONO Weekdays: 10:00 - 19:30
Weekends & holidays: 10:00 - 19:00
 
WARDROBE 11:00 – 16:00 Until 8/31
GRACE 11:00 – 18:00  
OYAMA DENTAL CLINIC Weekdays: 10:00 - 18:00
Saturday: 10:00 - 17:00
(Reception ends 30 minutes before closing.
Lunch break 13:00 - 14:00.)
Post Office Postal services: 9:00 - 17:00
Financial services: 9:00 – 16:00
Open as normal
(Closed on weekends & holidays)
K. MASAKO 11:00 – 18:00 Opening at 13:00 on 7/15
NEW OTANI SHOP 10:00 - 18:00  
MARIAGE Closed  
IWA 11:00 – 17:00  
BRANCHE 11:00 – 18:00  
MON REVE Costume Salon 11:00-16:00 Phone calls accepted until 15:30
Closed on Tuesdays
Beauty Salon (The Main bldg) 11:00-16:00 Phone calls accepted until 15:30
Closed on Tuesdays
Salon de Esthe 11:00 - 16:00 Phone calls accepted until 15:30
Closed on Tuesdays
Photo Studio 11:00-16:00 Phone calls accepted until 15:30
Closed on Tuesdays
Video Service 11:00-16:00 Phone calls accepted until 15:30
Closed on Tuesdays
BRIDAL SALON TAKASHIMAYA 11:00 – 18:00  
TAKASHIMAYA SHOP 11:00 – 18:00  
Linea Monica 11:00 – 18:00  
Jona 10:00 – 18:00 Until 7/31
ABISTE 10:30 – 19:00 Open as normal
GINZA TAYA 10:00 – 18:30  
Shoe Shine Service Temporarily closed  
3rd fl, 
The Main bldg
Baby Room (Day Nursery) 10:00 – 18:00  
7th fl,
Garden Tower
Kioicho Clinic Weekdays: 8:30 – 16:00
Saturday: 8:30 – 17:30
For the time being
Lobby fl (6th fl), 
Garden Tower
GALLERY SHINKURA 12:00 – 18:00  
GALLERY SENKAKU 11:00 – 16:00 Until 7/31
GODIVA 10:00 – 20:00  
JEWELRY SALON TOYO 11:00 – 19:00  
CENTURY BOUTIQUE TOYO 10:30 – 18:30  
MITOCHU KOEKI CO. 11:00 – 17:00  
CoCo BRUNELLO 11:00 – 18:00  
MEISSEN BOUTIQUE ICHIZEN-DO 12:00 – 17:00  
LA LUCE 11:00 – 18:30  
GALLERY GAZETTE 11:00 – 18:00  
I DINPS 11:00 – 21:00  
3rd fl, 
Garden Tower
Beauty Salon (Garden Tower) 11:00-16:00 Phone calls accepted until 15:30
Closed on Tuesdays
Hair Salon ONO (Garden Tower) Weekdays: 10:00 - 19:30
Weekends & holidays: 10:00 - 19:00
 
2nd fl, 
Garden Tower
CHIE IMAI 11:00 – 19:00 Temporarily closed on weekends during July
Tohto Clinic Weekdays: 9:00 – 12:30/14:00 – 16:30
Saturday: 9:00 - 12:00
 
etre par lee Closed  
DECORATION 11:00 – 19:00  
SG GOTO, Sunroser Akasaka 11:00 – 18:00 Until 7/31
1st fl, 
Garden Tower
Cotèlac 11:00 – 19:00  
ERDOS 11:00 – 19:00  
aoi Select 11:00 – 19:00  
AKRIS 11:00 – 19:00  
Rossa 11:00 – 19:00  
MORABITO & AUSTIN REED 11:00 – 19:00  
LEONARD 11:00 - 19:00  
LUCIEN 11:00 - 19:00  
Madame Delluc 10:00 – 20:00  
BOUTIQUE AOYAMA SALON 11:00 – 19:00  
ROYAL ALPACA 11:00 - 19:00  
IMABARI YOKKIN 11:00 – 19:00  
ABISTE Boutique 11:00 – 19:00 Open as normal
New Otani Laundry Service 11:00 – 17:00 Open as normal
*Closed on Sun & hol
FOODSHOP SAKAGAMI REPAS 9:00 – 19:00  
Basement
(Garage)
Garden Tower
ROUND CONCIERGE KIOICHO 10:00 – 19:00  
7th fl, 
Garden Court
TAKITA DENTAL CLINIC Weekdays: 9:30 – 17:30
Sat: 9:00 – 17:30
Occasionally closed on Saturdays
3rd fl, 
Garden Court
OKAMURA SHOWROOM 10:00 – 17:30 Closed on weekends, holidays, etc.
2nd fl, 
Garden Court
FamilyMart (Convenience Store) 7:00 – 22:00 Until 7/31
BOUTIQUE MUGUET 11:00 – 17:00 Temporarily closed on Sundays
HIGUCHI PRESCRIPTION DRUGS Weekdays: 9:00 - 18:00
Saturday: 9:00 - 13:00
 
Basil Dental Clinic 10:00 – 17:30  
MA MÈRE 11:00 – 18:00 Until 7/31
Import Rossa 11:00 – 18:30  
LE TEMPS LUXURY 11:00 – 20:00 Until 7/31
1st fl, 
Garden Court
CORNES COLLECTION –
NEW OTANI GALLERY
By reservation only  
1st fl, 
Shin-kioicho Bldg
TASAKI 10:30 – 18:00 Until 7/31

 

The Golden Spa

The Golden Spa is currently not accepting non-member hotel guests and visitors, for the time being.
Inquiries: Tel.03-3265-9611 [9:30 - 18:30]

FORTUNA

FORTUNA (treatment salon within Golden Spa), is open from June 1, 2020. Hours are as follows for the time being.
Tel.03-3221-4222, 11:00 - 20:00 (normally 10:00 - 20:00)

Concierge and Business Center: Closed

The Concierge Desk and Business Center will closed from April 8, 2020, for the time being.

Garden Tower Front Desk and Bell Desk: Closed

The Garden Tower Front Desk and Bell Desk will be closed from April 8, 2020, for the time being.

New Otani Club Center & New Otani Club Lounge: Closed

The New Otani Club Center and New Otani Club Lounge will be closed from April 8, 2020, for the time being.

New Otani Club Group Hotel Reservation Center: Change of Hours

The New Otani Club Group Hotel Reservation Center will change its hours as follows, from April 10, for the time being.

  • Tel.0120-201102 (for calls from within Japan): 9:00am-5:00pm (normally 9:00am-8:00pm)

New Otani Club Center Office: Change of Business Hours and Days

The New Otani Club Center Office will change its business hours and days as follows, from April 10, for the time being.

  • Open 10:00am-3:00pm on Mondays, Tuesdays, Thursdays & Fridays
    (Closed on Wednesdays, weekends, and holidays)

Tea Ceremony Room "Seiseian"

Seiseian will be closed from March 12 for the time being.

Parcel Packing & Shipping Counter: Change of Hours

The Parcel Packing & Shipping Counters in The Main bldg and Garden Tower will change its hours or be closed as follows, for the time being.

  • Counter in The Main bldg: 9:00am-5:00pm (normally 8:00am-6:00pm on weekdays and holidays, 8:00am-8:00pm on weekends)
  • Counter in the Garden Court will be closed for the time being (normally open on Sundays only, 8:00am-1:00pm)
  • Business Support Center: Closed (normally 9:00am-6:00pm on weekdays, 9:00am-3:00pm on Saturdays, closed on Sundays and holidays)

In-room Massage Service: Closed

In-room massage service is currently unavailable, for the time being.

Workout Rooms: Closed

The Workout Rooms (3rd fl, The Main bldg & 21st fl, Garden Tower) will be closed from April 20, for the time being.

Changing Rooms: Closed

The ladies' and gentlemen's changing rooms (Arcade fl, The Main bldg & Banquet fl, Garden Tower) will be closed from April 20, for the time being.