In order to minimize risks regarding COVID-19 for all our guests and employees, may we request your cooperation as follows.
Thank you for your understanding and cooperation.
We at Hotel New Otani Tokyo are making all possible efforts to minimize risks regarding COVID-19, for all our guests and employees. The following are a few examples of specific measures we are taking.
May we request that guests take the following precautions when visiting the hotel:
-Please use the antiseptic placed at entrances and other locations when entering the hotel and banquet rooms.
-Please refrain from visiting the hotel if you have a fever or are not feeling well.
-Please notify your nearest hotel staff if you are not feeling well while at the hotel.
Hotel New Otani will continue to follow updates from government authorities and take all possible precautions for the containment of the situation.
We apologize for any inconvenience this may cause and thank you for your kind understanding
We are currently requesting our guests who have recently been abroad to answer a brief questionnaire prior to their arrival. Please kindly contact us via the form provided at the following website, if you have a reservation to stay at Hotel New Otani Tokyo and have been outside of Japan in the past 14 days.
Thank you very much for your cooperation.
Due to the current situation regarding COVID-19, please note the following changes in the operation of our restaurants.
This information is subject to change without prior notice.
| Hours | Applicable dates & other changes | |||
| THE SKY (buffet) (17th fl, The Main bldg) | Closed | To open from 7/10 on Thu, Fri, Sat & Sun only Lunch starting times: 11:30, 12:00, 12:30 & 13:00 Dinner starting times: 17:30, 18:00, 18:30 & 19:00 Reservation required by 17:00 the day before (Open for dinner only on 7/10) Also open on 7/22 | ||
| THE SKY (bar) (17th fl, The Main bldg) | Closed | |||
| TAIKAN EN (16th fl, The Main bldg) | Lunch: 11:30 - 14:00 Dinner: 17:00 - 20:00 | Change of hours & offering limited menu | ||
| SATSUKI (Lobby fl, The Main bldg) | Lunch & Teatime: 11:00 - 17:00 Dinner: 17:00 - 21:00 | Change of hours (Closed for breakfast) | ||
| Patisserie SATSUKI PIERRE HERMÉ PARIS (Lobby fl, The Main bldg) | 11:00 - 19:00 | Change of hours | ||
| TOUR D'ARGENT TOKYO (Lobby fl, The Main bldg) | Lunch: 12:00 - 14:00 Dinner: 17:00 - (last entry) 20:00 | Open on Thu, Fri, Sat & Sun only, offering limited menu. Reservation required by 17:00 the day before. | ||
| Bar Capri (Lobby fl, The Main bldg) | 17:00 – 23:00 Last orders: 22:30 | |||
| OKAHAN (Lobby fl, The Main bldg) | Lunch: 11:30 - 14:00 Dinner: 17:00 - 21:00 Last orders: 20:00 | Closed on 7/21, 28, 8/4, 18 & 25 | ||
| KYUBEY (Lobby fl, The Main bldg) | Lunch: 11:30 – 14:00 Dinner: 17:00 – 21:00 Last entry: 20:30 | |||
| HORIKAWA (Lobby fl, The Main bldg) | Lunch: 11:30 – (last orders) 14:30 Dinner: 17:00 – (last orders) 20:30 | Also open 14:30 - 17:00 on weekends | ||
| RIB ROOM (Arcade fl, The Main bldg) | Closed | |||
| ISEHIRO (Arcade fl, The Main bldg) | Lunch: 11:00 – 14:00 Dinner: 17:00 – 21:30 Last orders: 13:30 & 21:00 | |||
| TOM CAT (Arcade fl, The Main bldg) | Weekdays: 11:30 – 17:00 | Change of hours Closed on weekends | ||
| NIIZU (Arcade fl, The Main bldg) | Lunch: 11:00 - 15:00 Dinner: 17:00 - 21:30 | Change of hours | ||
| FUMIZEN (Arcade fl, The Main bldg) | Lunch: 11:30 - 14:30 Dinner: 17:00 - 21:30 Last orders: 30 min before closing | Change of hours | ||
| PESHAWORL (Arcade fl, The Main bldg) | 10:30 – 18:00 Last orders: 17:30 | |||
| RANSEN (Arcade fl, The Main bldg) | Weekdays Lunch: 11:30 – 14:30 Dinner: 17:00 – 22:00 Last orders: 13:30 & 20:00 Weekends & holidays Lunch: 11:30 – 15:00 Dinner: 17:00 – 21:30 Last orders: 14:00 & 20:00 | Until 7/31 | ||
| RANSEN HANARE (Arcade fl, The Main bldg) | 17:00 – 23:00 Last orders: food 20:00, beverages 22:30 | Until 7/31 Closed Sun - Tue | ||
| Hours | Applicable dates & other changes | |||
| BELLA VISTA (40th fl,Garden Tower) | Closed | |||
| TOWER BUFFET (40th fl,Garden Tower) | Closed | |||
| TOWER CAFÉ (40th fl,Garden Tower) | Closed | |||
| GARDEN LOUNGE (Lobby fl, Garden Tower) | Breakfast: 8:00 – 11:00 Lunch & teatime: 11:00 - 18:00 | Change of hours & offering limited menu No breakfast buffet (American or Japanese breakfast set offered instead) | ||
| Kioi NADAMAN (Lobby fl, Garden Tower) | Lunch: 11:30-14:30 Dinner: 17:00-21:00 Last orders: 14:00 & 20:00 | Change of hours (Closed for breakfast) | ||
| mendokoro NAKAJIMA (Lobby fl, Garden Tower) | Closed | |||
| KYUBEY (Lobby fl, Garden Tower) | Lunch: 11:30 – 14:00 Dinner: 17:00 – 21:00 Last entry: 20:30 | |||
| TRADER VIC'S TOKYO (dining room) (4th fl, Garden Tower) | Closed | To open from 7/17, Thu – Sun only, 17:00 – 22:00 | ||
| TRADER VIC'S TOKYO (bar) (4th fl, Garden Tower) | Closed | To open from 7/17, Thu – Sun only, 15:00 – 22:00 | ||
| CaFé LA MILLE (2nd fl, Garden Tower) | Mon - Sat: 10:00 - 20:00 Sun & hol: 11:00 - 20:00 Last orders: 19:00 | |||
| Hours | Applicable dates & other changes | |||
| SENBAZURU (Lobby fl, Garden Court) | Lunch: 12:00 - 14:00 Dinner: 17:00 - 20:00 Last orders: 30 min before closing | Reservation required by the day before. Offering limited menu. | ||
| KATO'S DINING & BAR (Lobby fl, Garden Court) | Lunch: 11:30 - 14:00 Dinner: 17:00 - 20:00 Last orders: 30 min before closing | Change of hours & offering limited menu | ||
| TSUKIJI SUZUTOMI (4th fl, Garden Court) | Lunch: 11:30 – 16:00 Dinner: 17:00 - 21:30 Last orders: 30 min before closing | Change of hours | ||
| GUN-SHIP (4th fl, Garden Court) | Lunch: 11:30 – (last orders) 14:00 Dinner: by reservation only | Reservation required 3 days or more in advance for dinner & parties Last orders 13:00 (closing 14:00) on 7/23, and closed for dinner | ||
| MILK HALL (4th fl, Garden Court) | 11:30 – (last orders) 15:45 | Open as normal (Closed on weekends and holidays) | ||
| TULLY'S COFFEE (2nd fl, Garden Court) | Weekdays: 7:30 – 19:00 | Closed on weekends and holidays during July | ||
| SEKISHIN-TEI (Japanese Garden) | By reservation only Lunch: 11:30 – 14:00 Dinner: 17:00 – 20:00 Last orders: 30 min before closing | Open on Thu, Fri, Sat & Sun only Reservation required by the day before | ||
| SEISEN-TEI MOMIJI-TEI (Japanese Garden) | By reservation only Lunch: 11:30 – 14:00 Dinner: 17:00 – 20:00 Last orders: 30 min before closing | Open on Thu, Fri, Sat & Sun only Reservation required by the day before | ||
| NADAMAN MAIN BRANCH SAZANKA-SO (Japanese Garden) | By reservation only | *Reservation required 3 days or more in advance | ||
| Room Service (The Main bldg) | 6:00 - 24:00 | Change of hours | ||
| Room Service (Garden Tower) | 6:00 - 24:00 | Change of hours | ||
| AUX BACCHANALES (1st fl, Shin-kioicho Bldg) | Weekdays & Sat: 10:00 - (last orders) 22:00 Sun & holidays: 10:00 – (last orders) 21:00 | |||
In light of the recent situation regarding COVID-19, please note the following temporary changes in hours, etc., for in-hotel shops. We apologize for the inconvenience and thank you for your kind understanding.
Updated July 9, 2020
| Irregular hours | Period | ||
| Lobby fl, The Main bldg | kimono iwakou | 11:00 – 18:00 | |
| ALAIN FIGARET | 11:00 – 19:00 | ||
| IACE TRAVEL | Temporarily closed | For the time being | |
| SG GOTO | 11:00 – 18:00 | Until 7/31 | |
| FLOWER SHOP RAINBOW | 11:00 – 18:00 | Open as shown on Fri, Sat & Sun only | |
| CASHMERE SHOP ZUIHODO | 11:00 – 18:00 | ||
| PHILOS | 11:00 – 18:00 | Until 7/31 | |
| Maison et CoCo | 11:00 – 18:00 | ||
| CLOCHETTE | 11:00 – 18:00 | ||
| ATELIER SAGAN | 11:00 – 18:00 | ||
| mieuree | 11:00 – 19:00 | ||
| mayumi kondo | 10:00 – 18:00 | ||
| SALON DE GRES/GOLD PFEIL | 11:00 – 18:00 | ||
| M I select | 10:30 – 18:30 | ||
| ARTISTIC & CO | 10:00 – 19:00 | ||
| BOUTIQUE ROY | 10:00 – 18:00 | ||
| FORTY ONE CRAVATTA | 10:00 – 18:30 | ||
| KAIZOSHA SALON | 10:00 - 19:00 | Until 7/10 | |
| KAIZOSHA LOIRE | 8:00 – 19:00 | ||
| KAIZOSHA BOOK & DRUG STORE | 8:00 – 19:00 | ||
| Arcade fl, The Main bldg | kimono iwakou | 11:00 – 18:00 | |
| EN | 12:00 – 17:00 | ||
| e.t.c. | 11:00 – 17:00 | ||
| BELL MILAN | 10:30 – 18:00 | Until 7/31 | |
| KOBE NISHIKAWA | 10:00 – 18:00 | Closed on 7/15, 22 & 29 | |
| Hair Salon ONO | Weekdays: 10:00 - 19:30 Weekends & holidays: 10:00 - 19:00 | ||
| WARDROBE | 11:00 – 16:00 | Until 8/31 | |
| GRACE | 11:00 – 18:00 | ||
| OYAMA DENTAL CLINIC | Weekdays: 10:00 - 18:00 Saturday: 10:00 - 17:00 | (Reception ends 30 minutes before closing. Lunch break 13:00 - 14:00.) | |
| Post Office | Postal services: 9:00 - 17:00 Financial services: 9:00 – 16:00 | Open as normal (Closed on weekends & holidays) | |
| K. MASAKO | 11:00 – 18:00 | Opening at 13:00 on 7/15 | |
| NEW OTANI SHOP | 10:00 - 18:00 | ||
| MARIAGE | Closed | ||
| IWA | 11:00 – 17:00 | ||
| BRANCHE | 11:00 – 18:00 | ||
| MON REVE Costume Salon | 11:00－16:00 | Phone calls accepted until 15:30 Closed on Tuesdays | |
| Beauty Salon (The Main bldg) | 11:00－16:00 | Phone calls accepted until 15:30 Closed on Tuesdays | |
| Salon de Esthe | 11:00 - 16:00 | Phone calls accepted until 15:30 Closed on Tuesdays | |
| Photo Studio | 11:00－16:00 | Phone calls accepted until 15:30 Closed on Tuesdays | |
| Video Service | 11:00－16:00 | Phone calls accepted until 15:30 Closed on Tuesdays | |
| BRIDAL SALON TAKASHIMAYA | 11:00 – 18:00 | ||
| TAKASHIMAYA SHOP | 11:00 – 18:00 | ||
| Linea Monica | 11:00 – 18:00 | ||
| Jona | 10:00 – 18:00 | Until 7/31 | |
| ABISTE | 10:30 – 19:00 | Open as normal | |
| GINZA TAYA | 10:00 – 18:30 | ||
| Shoe Shine Service | Temporarily closed | ||
| 3rd fl, The Main bldg | Baby Room (Day Nursery) | 10:00 – 18:00 | |
| 7th fl, Garden Tower | Kioicho Clinic | Weekdays: 8:30 – 16:00 Saturday: 8:30 – 17:30 | For the time being |
| Lobby fl (6th fl), Garden Tower | GALLERY SHINKURA | 12:00 – 18:00 | |
| GALLERY SENKAKU | 11:00 – 16:00 | Until 7/31 | |
| GODIVA | 10:00 – 20:00 | ||
| JEWELRY SALON TOYO | 11:00 – 19:00 | ||
| CENTURY BOUTIQUE TOYO | 10:30 – 18:30 | ||
| MITOCHU KOEKI CO. | 11:00 – 17:00 | ||
| CoCo BRUNELLO | 11:00 – 18:00 | ||
| MEISSEN BOUTIQUE ICHIZEN-DO | 12:00 – 17:00 | ||
| LA LUCE | 11:00 – 18:30 | ||
| GALLERY GAZETTE | 11:00 – 18:00 | ||
| I DINPS | 11:00 – 21:00 | ||
| 3rd fl, Garden Tower | Beauty Salon (Garden Tower) | 11:00－16:00 | Phone calls accepted until 15:30 Closed on Tuesdays |
| Hair Salon ONO (Garden Tower) | Weekdays: 10:00 - 19:30 Weekends & holidays: 10:00 - 19:00 | ||
| 2nd fl, Garden Tower | CHIE IMAI | 11:00 – 19:00 | Temporarily closed on weekends during July |
| Tohto Clinic | Weekdays: 9:00 – 12:30/14:00 – 16:30 Saturday: 9:00 - 12:00 | ||
| etre par lee | Closed | ||
| DECORATION | 11:00 – 19:00 | ||
| SG GOTO, Sunroser Akasaka | 11:00 – 18:00 | Until 7/31 | |
| 1st fl, Garden Tower | Cotèlac | 11:00 – 19:00 | |
| ERDOS | 11:00 – 19:00 | ||
| aoi Select | 11:00 – 19:00 | ||
| AKRIS | 11:00 – 19:00 | ||
| Rossa | 11:00 – 19:00 | ||
| MORABITO & AUSTIN REED | 11:00 – 19:00 | ||
| LEONARD | 11:00 - 19:00 | ||
| LUCIEN | 11:00 - 19:00 | ||
| Madame Delluc | 10:00 – 20:00 | ||
| BOUTIQUE AOYAMA SALON | 11:00 – 19:00 | ||
| ROYAL ALPACA | 11:00 - 19:00 | ||
| IMABARI YOKKIN | 11:00 – 19:00 | ||
| ABISTE Boutique | 11:00 – 19:00 | Open as normal | |
| New Otani Laundry Service | 11:00 – 17:00 | Open as normal *Closed on Sun & hol | |
| FOODSHOP SAKAGAMI REPAS | 9:00 – 19:00 | ||
| Basement (Garage) Garden Tower | ROUND CONCIERGE KIOICHO | 10:00 – 19:00 | |
| 7th fl, Garden Court | TAKITA DENTAL CLINIC | Weekdays: 9:30 – 17:30 Sat: 9:00 – 17:30 | Occasionally closed on Saturdays |
| 3rd fl, Garden Court | OKAMURA SHOWROOM | 10:00 – 17:30 | Closed on weekends, holidays, etc. |
| 2nd fl, Garden Court | FamilyMart (Convenience Store) | 7:00 – 22:00 | Until 7/31 |
| BOUTIQUE MUGUET | 11:00 – 17:00 | Temporarily closed on Sundays | |
| HIGUCHI PRESCRIPTION DRUGS | Weekdays: 9:00 - 18:00 Saturday: 9:00 - 13:00 | ||
| Basil Dental Clinic | 10:00 – 17:30 | ||
| MA MÈRE | 11:00 – 18:00 | Until 7/31 | |
| Import Rossa | 11:00 – 18:30 | ||
| LE TEMPS LUXURY | 11:00 – 20:00 | Until 7/31 | |
| 1st fl, Garden Court | CORNES COLLECTION – NEW OTANI GALLERY | By reservation only | |
| 1st fl, Shin-kioicho Bldg | TASAKI | 10:30 – 18:00 | Until 7/31 |
The Golden Spa is currently not accepting non-member hotel guests and visitors, for the time being.
Inquiries: Tel.03-3265-9611 ［9:30 - 18:30］
FORTUNA (treatment salon within Golden Spa), is open from June 1, 2020. Hours are as follows for the time being.
Tel.03-3221-4222, 11:00 - 20:00 (normally 10:00 - 20:00)
The Concierge Desk and Business Center will closed from April 8, 2020, for the time being.
The Garden Tower Front Desk and Bell Desk will be closed from April 8, 2020, for the time being.
The New Otani Club Center and New Otani Club Lounge will be closed from April 8, 2020, for the time being.
The New Otani Club Group Hotel Reservation Center will change its hours as follows, from April 10, for the time being.
The New Otani Club Center Office will change its business hours and days as follows, from April 10, for the time being.
Seiseian will be closed from March 12 for the time being.
The Parcel Packing & Shipping Counters in The Main bldg and Garden Tower will change its hours or be closed as follows, for the time being.
In-room massage service is currently unavailable, for the time being.
The Workout Rooms (3rd fl, The Main bldg & 21st fl, Garden Tower) will be closed from April 20, for the time being.
The ladies' and gentlemen's changing rooms (Arcade fl, The Main bldg & Banquet fl, Garden Tower) will be closed from April 20, for the time being.