Updates Regarding COVID-19 (Changes in Hours, Services, etc)

In order to minimize risks regarding COVID-19 for all our guests and employees, may we request your cooperation as follows.

  • Please feel free to use the antiseptic dispensers placed at various locations throughout the hotel, including the restrooms.
  • Please notify your nearest hotel staff if you are not feeling well.
  • Please note that hotel staff will be wearing surgical masks during their work.

Thank you for your understanding and cooperation.

■ Efforts at Hotel New Otani

We at Hotel New Otani Tokyo are making all possible efforts to minimize risks regarding COVID-19, for all our guests and employees. The following are a few examples of specific measures we are taking.

  1.  Encouraging and exercising frequent handwashing and gargling, and observing "cough etiquette"
  2. Sanitizing hands when arriving at and leaving from work, and monitoring of health conditions such as body temperature, etc.
  3. Not working when showing signs of illness such as fever, coughing, etc., and promptly seeing a doctor in such cases
  4. Use of surgical masks when on duty
  5. Disinfecting of guest rooms, public spaces and restrooms
  6. Refraining from non-essential long-distance/overseas travel, including those for business
  7. Pursuing individual efforts to enhance immunity, such as observing a balanced diet, improving quality of sleep, alleviating stress, and other measures to stay healthy
  8. Avoiding places/activities that are considered to be high-risk, including gyms, karaoke rooms, live performances, large events, parties, etc.

May we request that guests take the following precautions when visiting the hotel:

-Please use the antiseptic placed at entrances and other locations when entering the hotel and banquet rooms.
-Please refrain from visiting the hotel if you have a fever or are not feeling well.
-Please notify your nearest hotel staff if you are not feeling well while at the hotel.

Hotel New Otani will continue to follow updates from government authorities and take all possible precautions for the containment of the situation.
We apologize for any inconvenience this may cause and thank you for your kind understanding

■ Change in Restaurant Hours

Due to the current situation regarding COVID-19, we regret to inform you that many of our restaurants are either temporarily closed or have shortened their hours, as listed below.

Please note that this information is subject to change without prior notice.

The Main bldg

  Hours Applicable dates & other changes
THE SKY (buffet)
(17th fl, The Main bldg)
Closed  
THE SKY (bar)
(17th fl, The Main bldg)
Closed  
TAIKAN EN
(16th fl, The Main bldg)
 
Closed  
SATSUKI
(Lobby fl, The Main bldg)
Breakfast: 8:00 - 11:00
Lunch & Tea Time: 11:00 - 17:00
Dinner: 17:00 - 20:00
Change of hours
Patisserie SATSUKI
PIERRE HERMÉ PARIS
(Lobby fl, The Main bldg)
11:00 - 19:00 Change of hours
TOUR D'ARGENT TOKYO
(Lobby fl, The Main bldg)
Closed  
Bar Capri
(Lobby fl, The Main bldg)
Closed  
OKAHAN
(Lobby fl, The Main bldg)
Closed 4/5 - 13
KYUBEY
(Lobby fl, The Main bldg)
Lunch: 11:30 - 14:00
Dinner: 17:00 - 21:00

Last orders: 30 min before closing
Change of hours until 4/12
Closed from 4/13
HORIKAWA
(Lobby fl, The Main bldg)
Closed 4/9 – 4/21
RIB ROOM
(Arcade fl, The Main bldg)
Closed  
ISEHIRO
(Arcade fl, The Main bldg)
Lunch: 11:00 - 14:00
Dinner: 17:00 - 20:00
Open as shown on 4/8, and for lunch only on 4/9
Closed 4/10 – 4/14
TOM CAT
(Arcade fl, The Main bldg)
Lunch & Tea Time: 11:30  - 18:00
Last orders: 17:00
Closing at 17:00 on Sundays and holidays 
(Last orders: 16:30)
NIIZU
(Arcade fl, The Main bldg)
Lunch: 11:00 - 15:00
Dinner: 17:00 - 21:00

Last orders: 30 min before closing
Open as normal
FUMIZEN
(Arcade fl, The Main bldg)
Lunch: 11:30  - 14:30
Dinner: 17:00 - 21:30

Last orders: 30 min before closing
Open as normal
PESHAWORL
(Arcade fl, The Main bldg)
Closed 4/4 – 4/19
RANSEN
(Arcade fl, The Main bldg)
Closed 4/4 - 4/18
RANSEN HANARE
(Arcade fl, The Main bldg)
Closed 4/4 - 4/18

Garden Tower

  Hours Applicable dates & other changes
BELLA VISTA
(40th fl,Garden Tower)
Closed  
TOWER BUFFET
(40th fl,Garden Tower)
Closed  
TOWER CAFÉ
(40th fl,Garden Tower)
 
Closed  
GARDEN LOUNGE
(Lobby fl, Garden Tower)
Closed  
Kioi NADAMAN
(Lobby fl, Garden Tower)
Closed  
mendokoro NAKAJIMA
(Lobby fl, Garden Tower)
Closed  
KYUBEY
(Lobby fl, The Main bldg)
Lunch: 11:30 - 14:00
Dinner: 17:00 - 21:00

Last orders: 30 min before closing
Change of hours until 4/13
Closed from 4/14
TRADER VIC'S TOKYO
(dining room)
(4th fl, Garden Tower)
Closed  
TRADER VIC'S TOKYO
(bar)
(4th fl, Garden Tower)
Closed  
CaFé LA MILLE
(2nd fl, Garden Tower)
Weekdays: 10:00 - 15:00
Weekends & hol: 11:00 - 15:00

Last orders: 14:00
Change of hours until 4/12

Garden Court, etc.

  Hours Applicable dates & other changes
SENBAZURU
(Lobby fl, Garden Court)
Closed  
KATO'S DINING & BAR
(Lobby fl, Garden Court)
Closed  
TSUKIJI SUZUTOMI
(4th fl, Garden Court)
 
Closed 4/8 – 4/13
GUN-SHIP
(4th fl, Garden Court)
Closed  
MILK HALL
(4th fl, Garden Court)
Lunch: 11:30 - 15:00
Last orders: 14:45
Change of hours
Closed on Sat, Sun & holidays
TULLY'S COFFEE
(2nd fl, Garden Court)
Closed 4/8 – 5/6
SEKISHIN-TEI
SEISEN-TEI
MOMIJI-TEI
(Japanese Garden)
Closed  
NADAMAN MAIN
BRANCH SAZANKA-SO
(Japanese Garden)
Closed Until 4/18
Room Service
(The Main bldg)
6:00 - 24:00 Change of hours
Room Service
(Garden Tower)
6:00 - 24:00 Change of hours
AUX BACCHANALES
(1st fl, Shin-kioicho Bldg)
10:00 - 18:00 Change of hours 4/8 – 5/6

■ Changes for Other Facilities

Notice of Irregular Hours, etc., for Shops

Changes in Services at EXECUTIVE HOUSE ZEN

Please note the following changes in services offered to guests of EXECUTIVE HOUSE ZEN, starting from March 4, for the time being.

  • Breakfast will not be offered in the Executive Lounge.
    *Breakfast will be available at the GARDEN LOUNGE and Kioi NADAMAN, and also through Room Service, for no extra charge.
  • The complimentary food presentation (10:00am-9:30pm) in the Executive Lounge will not be offered buffet style but served to order instead.
  • Use of membership sports club by EXECUTIVE HOUSE ZEN guests will not be available.
    *Please use the Workout Room (3rd fl of The Main bldg/21st fl of the Garden Tower) instead.

Please see here for information on other changes.

The Golden Spa: Closed

The Golden Spa will be closed from April 7, 2020, for the time being.

FORTUNA: Closed

FORTUNA (treatment salon within Golden Spa), will be closed from April 7, 2020, for the time being.

Concierge and Business Center: Closed

The Concierge Desk and Business Center will closed from April 8, 2020, for the time being.

Garden Tower Front Desk and Bell Desk: Closed

The Garden Tower Front Desk and Bell Desk will be closed from April 8, 2020, for the time being.

New Otani Club Center: Closed

The New Otani Club Center will be closed from April 8, 2020, for the time being.

Tea Ceremony Room "Seiseian"

Seiseian will be closed from March 12 for the time being.

Laundry Service Counter: Additional Days Off

From April 1, 2020, the Laundry Service Counter (1st fl, Garden Tower) will also be closed on Thursdays, in addition to the current Sundays and national holidays.(Standard turnaround is three days; items left with us on Monday will be ready for pickup on Friday.)

Parcel Packing & Shipping Counter: Change of Hours

The Parcel Packing & Shipping Counters in The Main bldg and Garden Tower will change its hours or be closed as follows, for the time being.

  • Counter in The Main bldg: 9:00am-6:00pm (normally 8:00am-6:00pm on weekdays and holidays, 8:00am-8:00pm on weekends)
  • Counter in the Garden Court will be closed for the time being (normally open on Sundays only, 8:00am-1:00pm)
  • Business Support Center: 9:00am-6:00pm on weekdays only, closed on Saturdays (normally 9:00am-6:00pm on weekdays, 9:00am-3:00pm on Saturdays, closed on Sundays and holidays)

In-room Massage Service: Closed

In-room massage service is currently unavailable, for the time being.