Updates Regarding COVID-19 (Changes in Hours, Services, etc)

Hotel New Otani Tokyo is committed to offering a safe and comfortable experience to all guests who stay or dine with us, or visit our facilities.

Several efforts are being made within the hotel, including qualification for two international hygiene standards as shown below, workplace vaccination not only for hotel staff but also employees of tenant shops and offices within the building, use of masks, physical distancing, placement of hand sanitizer stations, and temperature screening.

GBAC STAR™ Accreditation

The Global Biorisk Advisory Council (gbac.org) is a division of the worldwide cleaning industry association ISSA, and its GBAC STAR™ facility accreditation program is the cleaning industry’s only outbreak prevention, response, and recovery accreditation for facilities. A GBAC STAR accreditation indicates that the facility’s standard procedures for cleaning, sanitization, and infection prevention meet the criteria defined by GBAC’s hygiene specialists.

*The GBAC STAR trademark is owned by GBAC Inc. and licensed to ISSA, and is used with ISSA’s permission.

Sharecare Health Security VERIFIED™

Forbes Travel Guide, recognized as the global rating standard for luxury hotels, restaurants, and spas, offers in alliance with health and wellness company Sharecare, a certification system for facilities that meet a total of more than 360 global health security standards including cleaning and hygiene protocols, ventilation, physical distancing, and health management of employees.

In order to minimize risks regarding COVID-19 for all our guests and employees, may we request your cooperation as follows.

  • Please feel free to use the antiseptic dispensers placed at various locations throughout the hotel, including the restrooms.
  • Please notify your nearest hotel staff if you are not feeling well.
  • Please note that hotel staff will be wearing surgical masks during their work.

Thank you for your understanding and cooperation.

■ Efforts at Hotel New Otani

We at Hotel New Otani Tokyo are making all possible efforts to minimize risks regarding COVID-19, for all our guests and employees. The following are a few examples of specific measures we are taking.

  1. Encouraging and exercising frequent handwashing and gargling, and observing "cough etiquette"
  2. Sanitizing hands when arriving at and leaving from work, and monitoring of health conditions such as body temperature, etc.
  3. Not working when showing signs of illness such as fever, coughing, etc., and promptly seeing a doctor in such cases
  4. Use of surgical masks when on duty
  5. Disinfecting of guest rooms, public spaces and restrooms
  6. Refraining from non-essential long-distance/overseas travel, including those for business
  7. Pursuing individual efforts to enhance immunity, such as observing a balanced diet, improving quality of sleep, alleviating stress, and other measures to stay healthy
  8. Avoiding places/activities that are considered to be high-risk.

May we request that guests take the following precautions when visiting the hotel:

-Please use the antiseptic placed at entrances and other locations when entering the hotel and banquet rooms.
-Please refrain from visiting the hotel if you have a fever or are not feeling well.
-Please notify your nearest hotel staff if you are not feeling well while at the hotel.

Hotel New Otani will continue to follow updates from government authorities and take all possible precautions for the containment of the situation.
We apologize for any inconvenience this may cause and thank you for your kind understanding
 

Sanitation Policies at Hotel New Otani Tokyo

■ Important Request to Guests with Accommodation Bookings

Please note that for guests who have recently been abroad, there will be certain restrictions in the services we offer. Please kindly download and read the document below, and contact us via our web form, if you have a reservation to stay at Hotel New Otani Tokyo and have been outside of Japan in the past 14 days.

Thank you very much for your cooperation.

■ Change in Restaurant Hours

Due to the current situation regarding COVID-19, please note the following changes in the operation of our restaurants. Further changes, including temporary closures, may occur according to the circumstances.
Please also note that from Oct 1, 2021, a maximum of 4 guests can be seated at one table. Alcoholic beverages will be available during 11:00-20:00 only (excluding room service).

The Main bldg

  Hours Applicable dates & other changes
THE SKY (buffet)
(17th fl, The Main bldg)
Lunch starting times: 11:30, 12:00, 12:30 & 13:00
(also 13:45 on weekends and holidays only)
Dinner starting times: 17:30, 18:00, 18:30 & 19:00 (closing at 21:00)
Open Thu-Sun & holidays only
THE SKY (bar)
(17th fl, The Main bldg)
Closed Temporarily closed
TAIKAN EN
(16th fl, The Main bldg)
 
Lunch: 11:30 - 15:00 (last orders 14:30)
Dinner: 17:00 - 21:00 (last orders 20:00)
Open during 15:00-17:00 also on weekends and holidays
SATSUKI
(Lobby fl, The Main bldg)
Lunch & Teatime: 10:00 - 17:00
Dinner: 17:00 - 21:00 (last orders 20:30)
Closed for breakfast
Patisserie SATSUKI
PIERRE HERMÉ PARIS
(Lobby fl, The Main bldg)
11:00 - 20:00  
TOUR D'ARGENT TOKYO
(Lobby fl, The Main bldg)
Lunch: 12:00 - 15:00 (last entry 13:00)
Dinner: 17:00 - 21:00 (last entry 19:00)
Open on Thu, Fri, Sat & Sun only.
Reservation required by 17:00 the day before.
Bar Capri
(Lobby fl, The Main bldg)
Closed Temporarily closed
OKAHAN
(Lobby fl, The Main bldg)
Lunch: 11:30 - 14:30 (last orders 14:00)
Dinner: 17:00 - 21:00 (last orders 20:00)
 
KYUBEY
(Lobby fl, The Main bldg)
Lunch: 11:30 - 14:00 (last orders 13:30)
Dinner: 17:00 - 21:00 (last orders 20:30)
 
HORIKAWA
(Lobby fl, The Main bldg)
Lunch: 11:30 - (last orders) 14:30
Dinner: 17:00 – 21:00 (last orders 20:30)
Also open 14:30 - 17:00 on Sundays and holidays
Closed for lunch, and opening for dinner at 16:30 on 11/21
RIB ROOM
(Arcade fl, The Main bldg)
Closed Temporarily closed
ISEHIRO
(Arcade fl, The Main bldg)
Lunch: 11:00 - 14:00 (last orders 13:30)
Dinner: 17:00 - 21:00 (last orders 20:30)
 
TOM CAT
(Arcade fl, The Main bldg)
Weekdays: 11:30 - 21:00 (last orders 20:00) Closed on weekends & holidays (excl 10/31, 11:30-17:00, last orders 16:30)
NIIZU
(Arcade fl, The Main bldg)
Lunch: 11:00 - 15:00 (last orders: 14:30)
Dinner: 17:00 – 21:00 (last orders 20:30)
Hours as shown until 10/24
FUMIZEN
(Arcade fl, The Main bldg)
Lunch: 11:30 – 14:30 (last orders 14:00)
Dinner: 17:00 - 21:00 (last orders 20:30)
 
PESHAWORL
(Arcade fl, The Main bldg)
11:00 – 17:00
Last orders: 16:30
 
RANSEN
(Arcade fl, The Main bldg)
Lunch: 11:30 - 15:00 (last orders: food 14:00, beverages 14:30)
Dinner: 17:00 - 21:00 (last orders: food 19:00, beverages 20:00)
Hours as shown until 10/24
Reservation required two days or more in advance
Phone inquiries accepted 11:30-20:00
RANSEN HANARE
(Arcade fl, The Main bldg)
Closed Closed until 10/25
Phone inquiries accepted 11:30-20:00
Room Service
(The Main bldg)
6:00 - 24:00  

Garden Tower

  Hours Applicable dates & other changes
BELLA VISTA
(40th fl,Garden Tower)
Closed Temporarily closed
To open Fri-Sun & holidays from 10/29, hours as shown below
Lunch: weekdays 12:00-15:00, weekends & holidays 11:30-16:45
Dinner: 17:30-21:00
*Reservations required by the day before for dinner.
*Open on 10/23 & 24 also for restaurant event.
TOWER RESTAURANT
(40th fl,Garden Tower)
Closed Temporarily closed
TOWER CAFÉ
(40th fl,Garden Tower)
 
Closed Temporarily closed
GARDEN LOUNGE
(Lobby fl, Garden Tower)
Breakfast: 7:30 - 10:00
Lunch & teatime: 10:00 - 18:00
(last orders: 17:30)
No breakfast buffet
(American or Japanese breakfast set offered instead)
Kioi NADAMAN
(Lobby fl, Garden Tower)
Lunch: 11:30-14:30 (last orders 14:00)
Dinner 17:00-21:00 (last orders 19:30)
Phone inquiries accepted 10:00-20:00
mendokoro NAKAJIMA
(Lobby fl, Garden Tower)
Closed Temporarily closed
KYUBEY
(Lobby fl, Garden Tower)
Lunch: 11:30 - 14:00 (last orders 13:30)
Dinner: 17:00 - 21:00 (last orders 20:30)
 
TRADER VIC'S TOKYO
(dining room)
(4th fl, Garden Tower)
Lunch (Sat, Sun and holidays only):
11:30 – 15:45 (last entry 13:45)
Dinner (Fri and Sat only):
17:00 - 21:00 (last orders 20:00)
Lunch available on Sat, Sun and holidays only (offering brunch buffet only)
Dinner available on Fri & Sat only
TRADER VIC'S TOKYO
(bar)
(4th fl, Garden Tower)
Closed Temporarily closed
CaFé LA MILLE
(2nd fl, Garden Tower)
Mon - Sat: 10:00 - 19:00
Sun & hol: 11:00 - 19:00
(last orders: food 18:00, beverages 18:30)
Hours as shown until 11/30
Room Service
(Garden Tower)
6:00 - 24:00  

Garden Court, etc.

  Hours Applicable dates & other changes
SENBAZURU
(Lobby fl, Garden Court)
Lunch: 12:00 - 14:00
Dinner: 17:00 - 21:00 (last orders 20:00)
Reservation required by the day before
KATO'S DINING & BAR
(Lobby fl, Garden Court)
Lunch: 11:30 – 14:00
Dinner: 17:00 – 21:00
(last orders 20:00, 19:00 for courses)
Also open 14:00-17:00 on weekends & holidays, offering tea menu only
TSUKIJI SUZUTOMI
(4th fl, Garden Court)
Lunch: 11:30 - 15:00 (last orders 14:30)
Dinner: 17:00 – 21:00 (last orders 20:30)
 
GUN-SHIP
(4th fl, Garden Court)
Lunch: 11:30 - 15:00 (last orders 14:00)
Dinner: 17:00 – 21:00 (last orders 20:00)
Dinner and parties by reservation only, 3 days or more in advance
MILK HALL
(4th fl, Garden Court)
11:30 - 15:00 (last orders 14:45) Closed on weekends and holidays
TULLY'S COFFEE
(2nd fl, Garden Court)
Weekdays: 7:30 - 20:00
Weekends: 9:00 – 18:00
Hours as shown until 10/31
SEKISHIN-TEI
(Japanese Garden)
Lunch: 11:30 - 14:00 (last orders 13:30)
Dinner: 17:00 - 21:00 (last orders 19:30)
Open Thu-Sun & holidays only
Reservation required
SEISEN-TEI
MOMIJI-TEI
(Japanese Garden)
Open on certain dates only Open on certain dates only; please inquire
NADAMAN MAIN BRANCH SAZANKA-SO
(Japanese Garden)
Lunch: 11:30 - 15:00
(last orders for food 14:00, beverages 15:00)
Dinner 17:00 - 21:00
(last orders for food 19:00, beverages 19:30)
 
AUX BACCHANALES
(1st fl, Shin-kioicho Bldg)
10:00 - 21:00 (last orders 20:00) Hours as shown until 10/24

■ Changes for Other Facilities

Notice of Irregular Hours, etc., for Shops

In light of the recent situation regarding COVID-19, please note the following temporary changes in hours, etc., for in-hotel shops. We apologize for the inconvenience and thank you for your kind understanding.

Updated October 21, 2021

    Irregular hours Period
Lobby fl, 
The Main bldg
kimono iwakou Closed This shop has permanently closed
Business Support Center 9:00 - 12:00 & 13:00 - 17:00 Closed Fri-Sun & holidays
SG GOTO 10:00 - 19:00  
FLOWER SHOP RAINBOW 11:00 - 17:00 Hours as shown until 11/30
Closed on Tuesdays (excl holidays)
CASHMERE SHOP ZUIHODO 12:00 - 17:30  
PHILOS 11:00 - 18:00  
Maison et CoCo 11:00 - 18:00  
ATELIER SAGAN 10:00 - 19:00  
mieuree 11:00 – 18:00  
mayumi kondo 10:00 - 17:00 Closed on Tuesdays until 11/30
SALON DE GRES/GOLD PFEIL 11:00 - 18:00  
M I select 11:00 – 17:00  
ARTISTIC & CO 10:00 - 19:00  
BOUTIQUE ROY 10:00 – 20:00  
FORTY ONE CRAVATTA 10:00 - 18:00  
KAIZOSHA SALON 10:00 - 19:00  
KAIZOSHA LOIRE 10:00 - 19:00  
KAIZOSHA BOOK & DRUG STORE 8:00 - 19:00  
Arcade fl, 
The Main bldg
kimono iwakou Closed This shop has permanently closed
EN 12:00 – 17:00 Hours as shown and closed on Sundays for the time being
Closed 10/23
ROYAL ALPACA SEÑORA 11:00 - 19:00  
BOUTIQUE MUGUET 11:00 - 16:00 Closed on Mondays until 11/29
BELL MILAN 11:00 - 18:00 Hours as shown until 10/31
KOBE NISHIKAWA 10:00 - 19:00  
Hair Salon ONO Weekdays: 10:00 - 19:30
Weekends & holidays: 10:00 - 19:00
 
WARDROBE 11:00 - 16:00 Hours as shown until 10/31
GRACE Closed This shop has permanently closed
OYAMA DENTAL CLINIC Weekdays: 10:00 - 17:00
Saturday: 10:00 - 16:00
Hours as shown until 10/30
Reception ends 30 minutes before closing.
Lunch break 13:00 - 14:00
Closed 10/30
Closing at 13:00 (last entry 12:00) on 10/27
Post Office Postal services: 9:00 - 17:00
Financial services: 9:00 - 16:00
Open as normal
(Closed on weekends & holidays)
New Otani Clinic 10:00 - 13:00
14:00 - 17:00
Open as normal
(Closed on weekends & holidays)
NEW OTANI SHOP 10:00 - 18:00  
IWA 11:00 - 16:00  
ANTIQUE JEWELLERY REGARD 11:00 – 19:00  
BRANCHE 10:30 - 19:00  
MON REVE Costume Salon Weekdays: 10:00 - 16:00
Weekends & holidays: 10:00 - 18:00
Closed on Tuesdays
Beauty Salon (The Main bldg) 10:00 - 16:00
 
 
Salon de Esthe 10:00 - 16:00 Closed on Tuesdays
Photo Studio 10:00 - 16:00 Phone calls accepted until 30 min before closing
Closed on Tuesdays
Video Service 10:00 - 18:00 Phone calls accepted until 30 min before closing
Closed on Tuesdays
BRIDAL SALON TAKASHIMAYA Closed This shop has permanently closed
TAKASHIMAYA SHOP Closed This shop has permanently closed
Linea Monica 11:00 - 18:00  
Jona 11:00 - 18:00 Hours as shown until 10/31
ABISTE 10:30 - 19:00 Open as normal
GINZA TAYA 10:00 - 18:30  
Shoe Shine Service Temporarily closed  
3rd fl, 
The Main bldg
Baby Room (Day Nursery) 9:00 – 23:00 Reservations required by the day before
Phone calls accepted 10:00-15:00
7th fl,
Garden Tower
Kioicho Clinic Weekdays: 8:30 - 16:00
Saturday: 8:30 - 17:30
 
Lobby fl (6th fl), 
Garden Tower
GALERIE SHINKURA 12:00 - 18:00  
GALLERY SENKAKU 11:00-16:00 Hours as shown until 11/30
Closed Tue & Wed until 10/27
GODIVA 10:00 - 20:00  
JEWELRY SALON TOYO 11:00 – 19:00  
THE SALON BY TOYO
(former CENTURY BOUTIQUE TOYO)
11:00 – 19:00  
MITOCHU KOEKI CO. 11:00 - 17:00 Closed on weekends
CoCo BRUNELLO 11:00 - 18:00  
MEISSEN BOUTIQUE ICHIZEN-DO 12:00 – 17:00 Hours as shown until 10/31
Closed Wed & Sun
LA LUCE 11:00 – 18:00  
GALLERY GAZETTE 11:00 - 18:00  
I DINPS 11:00 - 20:00  
3rd fl, 
Garden Tower
Beauty Salon (Garden Tower) 10:00 - 16:00
 
 
2nd fl, 
Garden Tower
Tohto Clinic Weekdays: 9:00 - 12:30/14:00 - 16:30
Saturday: 9:00 - 12:00
 
MEDICLUB Weekdays: 9:00 – 17:00
Sat: 9:00 – 12:30
 
DECORATION 11:00 - 19:00  
MI DICA 11:00 - 19:00 Closed 10/26
ROYAL ALPACA GALLERY & SALON 11:00 - 19:00  
1st fl, 
Garden Tower
Cotèlac 11:00 - 19:00  
aoi Select 11:00 - 19:00  
AKRIS 11:00 - 19:00  
Rossa 11:00 - 19:00  
MORABITO & AUSTIN REED 11:00 - 19:00 Closed 10/26
LEONARD 11:00 - 19:00  
LUCIEN 11:00 - 19:00  
Madame Delluc 10:00 – 19:00  
BOUTIQUE AOYAMA SALON 11:00 - 18:00 Hours as shown until 10/31
ROYAL ALPACA 11:00 - 19:00  
IMABARI YOKKIN 11:00 - 19:00  
ABISTE Boutique 11:00 - 19:00 Open as normal
GENJI-YA 11:00 - 19:00  
Leilian 11:00 - 19:00  
New Otani Laundry Service 11:00 - 17:00 Open on Mon, Wed, Fri, & Sat only, excluding holidays
FOODSHOP SAKAGAMI REPAS 9:00 - 19:00  
1st fl, 
Garden Tower Annex
Particle Radiotherapy Clinic Weekdays: 9:00 – 17:00
Sat: 9:00 – 12:00
On Saturdays, open every other week
Basement
(Garage)
Garden Tower
ROUND CONCIERGE KIOICHO 10:00 - 19:00  
7th fl, 
Garden Court
TAKITA DENTAL CLINIC Weekdays: 9:30 - 17:30
Sat: 9:00 - 17:30
Occasionally closed on Saturdays
Closed 11/15
Will be open 10/23 & 11/20
3rd fl, 
Garden Court
OKAMURA SHOWROOM 10:00 - 17:00 (last entry 15:00) Hours as shown until 10/27
Closed on weekends & holidays
Reservation required
Closed 10/28-12/3
Reception area temporarily relocated to 2nd fl, Garden Tower until 10/27
2nd fl, 
Garden Court
FamilyMart (Convenience Store) 7:00 - 23:00  
HIGUCHI PRESCRIPTION DRUGS Weekdays: 9:00 - 18:00
Saturday: 9:00 - 13:00
 
Basil Dental Clinic 10:00 - 17:30 Closed on Mon, Fri, weekends & holidays
MA MÈRE 11:00 - 18:00 Hours as shown until 10/31
Import Rossa 9:30 - 18:30  
N-NOSE STATION TOKYO Weekdays: 7:30 – 13:00/17:00 – 19:00
2nd & 4th Sat and next Sun every month:  8:00 – 14:00
Closed on all other Sat & Sun, and also holidays
Study PC Studio Test Center 11:00 - 17:00 Reservations required two days or more in advance
LE TEMPS LUXURY 11:00 - 20:00 Closed on Mondays until 10/25
1st fl, 
Garden Court
ROLLS-ROYCE MOTOR CARS TOKYO
(former CORNES COLLECTION –
NEW OTANI GALLERY)
Weekdays: 10:00-19:00
Weekends & holidays: 10:00-18:00
Reservation required
1st fl, 
Shin-kioicho Bldg
TASAKI 10:30 - 18:00 Hours as shown until 10/31

The Golden Spa

In response to the spread of COVID-19,the Golden Spa is currently not accepting non-member hotel guests and visitors, excluding guests of EXECUTIVE HOUSE ZEN.

The Golden Spa will be open as follows for the time being.
Weekdays: 7:00-20:00, weekends & holidays: 10:00-20:00 (normally, weekdays: 7:00-22:00, weekends & holidays: 10:00-21:00)
Inquiries: Tel: 03-3265-9611 [10:00-18:00]

Concierge Desk

The Concierge Desk is open 10:00-18:00 for the time being.

Garden Tower Front Desk and Bell Desk

The Garden Tower Front Desk and Bell Desk are closed for the time being.

New Otani Club Counter & New Otani Club Lounge

*The New Otani Club Counter is open 9:00-18:00 for the time being.
*The New Otani Club Lounge in The Main bldg is closed for the time being.

New Otani Club Group Hotel Reservation Center

The New Otani Club Group Hotel Reservation Center is open as follows, for the time being.

  • Tel.0120-201102 (for calls from within Japan): 9:00-17:00 (normally 9:00-20:00)

Business Center

The Business Center is closed for the time being.

New Otani Club Center Office

The New Otani Club Center Office will change its business hours and days as follows, for the time being.

  • Open 10:00am-3:00pm
    (Closed on Wednesdays, weekends, and holidays)

Tea Ceremony Room "Seiseian"

Seiseian is closed for the time being.

Parcel Packing & Shipping Counter

The Parcel Packing & Shipping Counters in The Main bldg and Garden Tower will change its hours or be closed as follows, for the time being.

  • Counter in The Main bldg: Open 9:00-17:00 (normally 8:00-18:00 on weekdays and holidays, 8:00-20:00 on weekends)
  • Counter in the Garden Court: Closed (normally open on Sundays only, 8:00-13:00)
  • Business Support Center: Open 9:00-12:00 & 13:00-17:00 on weekdays only, closed on weekends and holidays
    (normally 9:00-18:00 on weekdays, 9:00-15:00 on Saturdays, closed on Sundays and holidays)

Workout Rooms

  • The Workout Room in The Main bldg (3rd fl) is closed for the time being.
  • The Garden Tower Workout Room (21st fl) is closed for the time being.