In order to minimize risks regarding COVID-19 for all our guests and employees, may we request your cooperation as follows.
Thank you for your understanding and cooperation.
We at Hotel New Otani Tokyo are making all possible efforts to minimize risks regarding COVID-19, for all our guests and employees. The following are a few examples of specific measures we are taking.
May we request that guests take the following precautions when visiting the hotel:
-Please use the antiseptic placed at entrances and other locations when entering the hotel and banquet rooms.
-Please refrain from visiting the hotel if you have a fever or are not feeling well.
-Please notify your nearest hotel staff if you are not feeling well while at the hotel.
Hotel New Otani will continue to follow updates from government authorities and take all possible precautions for the containment of the situation.
We apologize for any inconvenience this may cause and thank you for your kind understanding
Please note that for guests who have recently been abroad, there will be certain restrictions in the services we offer. Please kindly download and read the document below, and contact us via our web form, if you have a reservation to stay at Hotel New Otani Tokyo and have been outside of Japan in the past 14 days.
Thank you very much for your cooperation.
Due to the current situation regarding COVID-19, please note the following changes in the operation of our restaurants.
This information is subject to change without prior notice.
| Hours | Applicable dates & other changes | |||
| THE SKY (buffet) (17th fl, The Main bldg) | Lunch starting times: 11:30, 12:00, 12:30 & 13:00 (also 13:45 on weekends and holidays only) Dinner starting times: 17:30, 18:00, 18:30 & 19:00 (Closing at 20:00, last order for alcoholic beverages 19:00) | Open Thu-Sun & holidays only Reservation required | ||
| THE SKY (bar) (17th fl, The Main bldg) | 17:00 – 20:00 (last orders 19:00) | Open Thu-Sun & holidays only | ||
| TAIKAN EN (16th fl, The Main bldg) | Lunch: 11:30 - 15:00 Dinner: 17:00 - 20:00 Last orders: 14:30 & 19:30 (alcoholic beverages 19:00) | |||
| SATSUKI (Lobby fl, The Main bldg) | Lunch & Teatime: 10:00 - 17:00 Dinner: 17:00 - 20:00 (last orders 19:30, alcoholic beverages 19:00) | Closed for breakfast | ||
| Patisserie SATSUKI PIERRE HERMÉ PARIS (Lobby fl, The Main bldg) | 11:00 - 20:00 | |||
| TOUR D'ARGENT TOKYO (Lobby fl, The Main bldg) | Lunch: 12:00 - 15:00 (last entry 13:00) Dinner: 17:00 - 20:00 (last entry 18:00) | Open on Thu, Fri, Sat & Sun only. Reservation required by 17:00 the day before. | ||
| Bar Capri (Lobby fl, The Main bldg) | Closed | Temporarily closed | ||
| OKAHAN (Lobby fl, The Main bldg) | Lunch: 11:30 - 14:00 Dinner: 17:00 - 20:00 (last orders 19:30, alcoholic beverages 19:00) | Closed 4/23, 26 & 27 | ||
| KYUBEY (Lobby fl, The Main bldg) | Lunch: 11:30 - 14:00 Dinner: 17:00 - 20:00 Last orders: 13:45 & 19:30 (beverages 19:00) | Hours to change as follows during 4/25-5/11 Lunch: 11:30 - 15:00 Dinner: 17:00 - 20:00 Last orders: 14:30 & 19:30 (beverages 19:00) | ||
| HORIKAWA (Lobby fl, The Main bldg) | Lunch: 11:30 - (last orders) 14:30 Dinner: 17:00 – 20:00 (last orders 19:30, alcoholic beverages 19:00) | Also open 14:30 - 17:00 on Sundays and holidays | ||
| RIB ROOM (Arcade fl, The Main bldg) | Lunch: 11:30 - 14:00 Dinner: 17:00 - 20:00 (last orders 19:00) | Open Fri-Sun & holidays only Reservations required | ||
| ISEHIRO (Arcade fl, The Main bldg) | Lunch: 11:00 - 14:00 Dinner: 17:00 - 20:00 Last orders: 13:30 & 19:30 (alcoholic beverages 19:00) | |||
| TOM CAT (Arcade fl, The Main bldg) | Weekdays: 11:30 - 20:00 (last orders 19:00) | Closed on weekends & holidays (open on 4/29 & 5/1-3, closing at 17:00, last orders 16:00) | ||
| NIIZU (Arcade fl, The Main bldg) | Lunch: 11:00 - 15:00 Dinner: 17:00 - 20:00 Last orders: 14:30 & 19:30 (beverages 19:00) | Hours as shown until 5/11 | ||
| FUMIZEN (Arcade fl, The Main bldg) | Lunch: 11:30 - 14:30 Dinner: 17:00 - 20:00 Last orders: 14:00 & 19:30 (alcoholic beverages 18:50) | Hours as shown until 5/11 | ||
| PESHAWORL (Arcade fl, The Main bldg) | 11:00 – 17:00 Last orders: 16:30 | |||
| RANSEN (Arcade fl, The Main bldg) | Lunch: 11:30 - 15:00 Last orders: food 14:00, beverages 14:30 Dinner 17:00 – 20:00 Last orders: food 18:00, beverages 19:00 | Reservations required by the day before, until 5/11 (Closed when there are no reservations. Phone calls accepted 11:30-20:00 on days closed as well.) | ||
| RANSEN HANARE (Arcade fl, The Main bldg) | 17:00 – 20:00 Last orders: food 18:00, beverages 19:00 | Reservations required by the day before, until 5/11 (Closed when there are no reservations. Phone calls accepted 11:30-20:00 on days closed as well.) Closed on Mondays | ||
| Room Service (The Main bldg) | 6:00 - 24:00 | |||
| Hours | Applicable dates & other changes | |||
| BELLA VISTA (40th fl,Garden Tower) | Lunch: 12:00 – 15:00 (last orders 14:00) Dinner: 17:30 – 20:00 (last orders 19:00) | Open Fri, Sat, Sun & holidays only Reservation required by the day before | ||
| TOWER RESTAURANT (40th fl,Garden Tower) | Closed | Temporarily closed | ||
| TOWER CAFÉ (40th fl,Garden Tower) | Closed | Temporarily closed | ||
| GARDEN LOUNGE (Lobby fl, Garden Tower) | Breakfast: 7:30 - 10:00 Lunch & teatime: 10:00 - 18:00 (last orders: 17:30) | No breakfast buffet (American or Japanese breakfast set offered instead) | ||
| Kioi NADAMAN (Lobby fl, Garden Tower) | Breakfast: 7:00 - 10:00 Lunch: 11:30 - 14:30 (last orders 14:00) Dinner: 17:00 - 20:00 (last orders 19:00, 18:30 for courses) | Open for breakfast on weekends and holidays only Phone calls accepted 10:00-20:00 To be temporarily closed from 4/25 | ||
| mendokoro NAKAJIMA (Lobby fl, Garden Tower) | Closed | Temporarily closed | ||
| KYUBEY (Lobby fl, Garden Tower) | Lunch: 11:30 - 14:00 Dinner: 17:00 - 20:00 Last orders: 13:45 & 19:30 (beverages 19:00) | Hours to change as follows during 4/25-5/11 Lunch: 11:30 - 15:00 Dinner: 17:00 - 20:00 Last orders: 14:30 & 19:30 (beverages 19:00) | ||
| TRADER VIC'S TOKYO (dining room) (4th fl, Garden Tower) | Lunch: 11:30 – 15:45 Dinner: 17:00 – 20:00 (last orders 19:00) | Open on weekends and holidays only Brunch buffet only during lunch hours (2-hour limit applies) | ||
| TRADER VIC'S TOKYO (bar) (4th fl, Garden Tower) | 17:00 – 20:00 (last orders for alcoholic beverages 19:00) | Open on weekends and holidays only | ||
| CaFé LA MILLE (2nd fl, Garden Tower) | Mon - Sat: 10:00 - 19:00 Sun & hol: 11:00 - 19:00 Last orders: food 18:00, beverages 18:30 | |||
| Room Service (Garden Tower) | 6:00 - 24:00 | |||
| Hours | Applicable dates & other changes | |||
| SENBAZURU (Lobby fl, Garden Court) | Lunch: 12:00 - 14:00 Dinner: 17:00 - 20:00 (last orders 19:00) | Reservation required by the day before | ||
| KATO'S DINING & BAR (Lobby fl, Garden Court) | Lunch: 11:30 - 14:00 Dinner: 17:00 - 20:00 (last orders 19:15, 18:30 for courses, 19:00 for alcoholic beverages) | Also open 14:00-17:00 on weekends & holidays, offering tea menu only | ||
| TSUKIJI SUZUTOMI (4th fl, Garden Court) | Lunch: 11:30 - 15:00 Dinner: 17:00 - 20:00 Last orders: 14:30 & 19:30 | Hours as shown until 5/11 | ||
| GUN-SHIP (4th fl, Garden Court) | Lunch: 11:30 - 15:00 (last orders 14:00) Dinner: 17:30 – 20:00 (last orders 19:00) | Dinner and parties by reservation only, 3 days or more in advance Hours as shown until 5/11 | ||
| MILK HALL (4th fl, Garden Court) | 11:30 - (last orders) 15:45 | Open as normal (Closed on weekends and holidays) | ||
| TULLY'S COFFEE (2nd fl, Garden Court) | Weekdays: 7:30 - 20:00 Last orders: 19:30 | Closed on weekends and holidays until 4/29 | ||
| SEKISHIN-TEI SEISEN-TEI MOMIJI-TEI (Japanese Garden) | By reservation only Lunch: 11:30 - 14:00 Dinner: 17:00 - 20:00 (last orders 18:30, alcoholic beverages 19:00) | Open Wed-Sun & holidays only Reservation required by the day before | ||
| NADAMAN MAIN BRANCH SAZANKA-SO (Japanese Garden) | By reservation only Lunch: 11:30 - 15:00 Dinner: 17:00 - 20:00 Last orders: 14:30 & 18:30 (beverages 19:00) | *Reservation required 3 days or more in advance Phone calls accepted 10:00-19:00 | ||
| AUX BACCHANALES (1st fl, Shin-kioicho Bldg) | 10:00 - 20:00 Last orders: 19:00 | Hours as shown until 5/11 | ||
In light of the recent situation regarding COVID-19, please note the following temporary changes in hours, etc., for in-hotel shops. We apologize for the inconvenience and thank you for your kind understanding.
Updated April 19, 2021
| Irregular hours | Period | ||
| Lobby fl, The Main bldg | kimono iwakou | 11:00 - 18:00 | |
| Business Support Center | 9:00 - 12:00 & 13:00 - 17:00 | Closed on weekends & holidays | |
| SG GOTO | 10:00 - 19:00 | ||
| FLOWER SHOP RAINBOW | 11:00 - 17:00 | Closed on Tuesdays (excl holidays) | |
| CASHMERE SHOP ZUIHODO | 11:00 - 18:00 | ||
| PHILOS | 11:00 - 18:00 | ||
| Maison et CoCo | 11:00 - 18:00 | ||
| CLOCHETTE | 11:00 - 18:00 | ||
| ATELIER SAGAN | 10:00 - 18:00 | ||
| mieuree | 11:00 - 19:00 | ||
| mayumi kondo | 10:00 - 18:00 | ||
| SALON DE GRES/GOLD PFEIL | 11:00 - 18:00 | ||
| M I select | 11:00 – 17:00 | ||
| ARTISTIC & CO | 10:00 - 19:00 | Closed on Mon & Tue | |
| BOUTIQUE ROY | 10:00 - 18:00 | ||
| FORTY ONE CRAVATTA | 10:00 - 17:00 | ||
| KAIZOSHA SALON | 10:00 - 19:00 | ||
| KAIZOSHA LOIRE | 8:00 - 19:00 | ||
| KAIZOSHA BOOK & DRUG STORE | 8:00 - 19:00 | ||
| Arcade fl, The Main bldg | kimono iwakou | 11:00 - 18:00 | |
| EN | 12:00 - 17:00 | ||
| ROYAL ALPACA SEÑORA | 11:00 - 19:00 | ||
| BOUTIQUE MUGUET | 11:00 - 17:30 | ||
| BELL MILAN | 10:30 - 18:00 | ||
| KOBE NISHIKAWA | 10:00 - 18:00 | Closed Tue & Wed until 4/28 | |
| Hair Salon ONO | Weekdays: 10:00 - 19:30 Weekends & holidays: 10:00 - 19:00 | ||
| WARDROBE | 11:00 - 16:00 | ||
| GRACE | 11:00 - 18:00 | Closed 4/25 | |
| OYAMA DENTAL CLINIC | Weekdays: 10:00 - 17:00 Saturday: 10:00 - 16:00 | Reception ends 30 minutes before closing. Lunch break 13:00 - 14:00 Closed 4/29-5/5 & 22 | |
| Post Office | Postal services: 9:00 - 17:00 Financial services: 9:00 - 16:00 | Open as normal (Closed on weekends & holidays) | |
| New Otani Clinic | 10:00 - 13:00 14:00 - 17:00 | Open as normal (Closed on weekends & holidays) | |
| NEW OTANI SHOP | 10:00 - 18:00 | ||
| IWA | 11:00 - 17:00 | ||
| ANTIQUE JEWELRY REGARD | 11:00 – 19:00 | ||
| BRANCHE | 10:30 - 19:00 | ||
| MON REVE Costume Salon | 10:00 - 18:00 | Closed on Tuesdays | |
| Beauty Salon (The Main bldg) | 10:00 - 18:00 | ||
| Salon de Esthe | 10:00 - 18:00 | ||
| Photo Studio | 10:00 - 18:00 | Phone calls accepted until 30 min before closing Closed on Tuesdays | |
| Video Service | 10:00 - 18:00 | Phone calls accepted until 30 min before closing Closed on Tuesdays | |
| BRIDAL SALON TAKASHIMAYA | 11:00 - 18:00 | ||
| TAKASHIMAYA SHOP | 11:00 - 18:00 | ||
| Linea Monica | 11:00 - 18:00 | ||
| Jona | 11:00 - 18:00 | ||
| ABISTE | 10:30 - 19:00 | Open as normal | |
| GINZA TAYA | 10:00 - 18:30 | ||
| Shoe Shine Service | Temporarily closed | ||
| 3rd fl, The Main bldg | Baby Room (Day Nursery) | 9:00 – 23:00 | Reservations required by the day before Phone calls accepted 10:00-15:00 |
| 7th fl, Garden Tower | Kioicho Clinic | Weekdays: 8:30 - 16:00 Saturday: 8:30 - 17:30 | For the time being |
| Lobby fl (6th fl), Garden Tower | GALLERY SHINKURA | 12:00 - 18:00 | |
| GALLERY SENKAKU | 11:00-16:00 | ||
| GODIVA | 10:00 - 20:00 | ||
| JEWELRY SALON TOYO | 11:00-19:00 | ||
| THE SALON BY TOYO (former CENTURY BOUTIQUE TOYO) | 11:00-19:00 | ||
| MITOCHU KOEKI CO. | 11:00 - 18:00 | ||
| CoCo BRUNELLO | 11:00 - 18:00 | ||
| MEISSEN BOUTIQUE ICHIZEN-DO | 12:00 - 17:00 | ||
| LA LUCE | 11:00 - 17:00 | ||
| GALLERY GAZETTE | 11:00 - 18:00 | ||
| I DINPS | 11:00 - 20:00 | ||
| 3rd fl, Garden Tower | Beauty Salon (Garden Tower) | 10:00 - 18:00 | |
| 2nd fl, Garden Tower | Tohto Clinic | Weekdays: 9:00 - 12:30/14:00 - 16:30 Saturday: 9:00 - 12:00 | |
| MEDICLUB | Weekdays: 9:00 – 17:00 Sat: 9:00 – 12:30 | ||
| DECORATION | 11:00 - 19:00 | ||
| MI DICA | 11:00 - 19:00 | ||
| 1st fl, Garden Tower | Cotèlac | 11:00 - 19:00 | |
| aoi Select | 11:00 - 19:00 | ||
| AKRIS | 11:00 - 19:00 | ||
| Rossa | 11:00 - 19:00 | ||
| MORABITO & AUSTIN REED | 11:00 - 19:00 | ||
| LEONARD | 11:00 - 19:00 | ||
| LUCIEN | 11:00 - 19:00 | ||
| Madame Delluc | 10:00 - 20:00 | ||
| BOUTIQUE AOYAMA SALON | 11:00 - 18:00 | Hours as shown until 4/30 | |
| ROYAL ALPACA | 11:00 - 19:00 | ||
| IMABARI YOKKIN | 11:00 - 19:00 | ||
| ABISTE Boutique | 11:00 - 19:00 | Open as normal | |
| New Otani Laundry Service | 11:00 - 17:00 | Open on Mon, Wed & Fri only | |
| FOODSHOP SAKAGAMI REPAS | 9:00 - 19:00 | ||
| 1st fl, Garden Tower Annex | Particle Radiotherapy Clinic | Weekdays: 9:00 – 17:00 Sat: 9:00 – 12:00 | On Saturdays, open every other week |
| Basement (Garage) Garden Tower | ROUND CONCIERGE KIOICHO | 10:00 - 17:00 | |
| 7th fl, Garden Court | TAKITA DENTAL CLINIC | Weekdays: 9:30 - 17:30 Sat: 9:00 - 17:30 | Occasionally closed on Saturdays Closed 4/29-5/9 |
| 3rd fl, Garden Court | OKAMURA SHOWROOM | 10:00 - 17:00 (last entry 16:00) | Hours as shown until 4/30 Closed on weekends, holidays, etc. Reservation required |
| 2nd fl, Garden Court | FamilyMart (Convenience Store) | 7:00 - 23:00 | |
| HIGUCHI PRESCRIPTION DRUGS | Weekdays: 9:00 - 18:00 Saturday: 9:00 - 13:00 | ||
| Basil Dental Clinic | 10:00 - 17:30 | Closed on Mon, Fri, weekends & holidays | |
| MA MÈRE | 11:00 - 19:00 | ||
| Import Rossa | 11:00 - 18:30 | ||
| N-NOSE STATION TOKYO | Weekdays: 7:30 – 13:00/17:00 – 19:00 2nd & 4th Sat and next Sun every month: 8:00 – 14:00 | Closed on all other Sat & Sun, and also holidays | |
| Study PC Studio Test Center | 11:00 - 12:30 & 13:30 - 17:00 | ||
| LE TEMPS LUXURY | 11:00 - 20:00 | ||
| 1st fl, Garden Court | ROLLS-ROYCE MOTOR CARS TOKYO (former CORNES COLLECTION – NEW OTANI GALLERY) | Weekdays: 10:00-19:00 Weekends & holidays: 10:00-18:00 | Reservation required |
| 1st fl, Shin-kioicho Bldg | TASAKI | 10:30 - 18:00 |
The Golden Spa is currently open 7:00am-8:00pm on weekdays and 10:00am-8:00pm on weekends and holidays
(normally 7:00am-10:00pm on weekdays and 10:00am-9:00pm on weekends and holidays).
Please note that the Golden Spa is currently not accepting non-member hotel guests and visitors, excluding guests of EXECUTIVE HOUSE ZEN.
Inquiries: Tel.03-3265-9611 [9:30am- 6:30pm]
The Concierge Desk is open 10:00am-6:00pm for the time being.
The Garden Tower Front Desk and Bell Desk are closed for the time being.
*The New Otani Club Counter is open 9:00am-6:00pm for the time being.
*The New Otani Club Lounge in The Main bldg is closed for the time being.
The New Otani Club Group Hotel Reservation Center is open as follows, for the time being.
The Business Center is closed for the time being.
The New Otani Club Center Office will change its business hours and days as follows, for the time being.
Seiseian is closed for the time being.
The Parcel Packing & Shipping Counters in The Main bldg and Garden Tower will change its hours or be closed as follows, for the time being.
