
Letter of Consent (95 KB)
Hotel New Otani Tokyo is committed to offering a safe and comfortable experience to all guests who stay or dine with us, or visit our facilities.
Several efforts are being made within the hotel, including qualification for two international hygiene standards as shown below, workplace vaccination not only for hotel staff but also employees of tenant shops and offices within the building, use of masks, physical distancing, placement of hand sanitizer stations, and temperature screening.
The Global Biorisk Advisory Council (gbac.org) is a division of the worldwide cleaning industry association ISSA, and its GBAC STAR™ facility accreditation program is the cleaning industry’s only outbreak prevention, response, and recovery accreditation for facilities. A GBAC STAR accreditation indicates that the facility’s standard procedures for cleaning, sanitization, and infection prevention meet the criteria defined by GBAC’s hygiene specialists. (https://gbacstardirectory.issa.com/gbac-star-facility-accreditations/hotel-new-otani-tokyo/)
*The GBAC STAR trademark is owned by GBAC Inc. and licensed to ISSA, and is used with ISSA’s permission.
Forbes Travel Guide, recognized as the global rating standard for luxury hotels, restaurants, and spas, offers in alliance with health and wellness company Sharecare, a certification system for facilities that meet a total of more than 360 global health security standards including cleaning and hygiene protocols, ventilation, physical distancing, and health management of employees.
In order to minimize risks regarding COVID-19 for all our guests and employees, may we request your cooperation as follows.
Thank you for your understanding and cooperation.
We at Hotel New Otani Tokyo are making all possible efforts to minimize risks regarding COVID-19, for all our guests and employees. The following are a few examples of specific measures we are taking.
May we request that guests take the following precautions when visiting the hotel:
-Please use the antiseptic placed at entrances and other locations when entering the hotel and banquet rooms.
-Please refrain from visiting the hotel if you have a fever or are not feeling well.
-Please notify your nearest hotel staff if you are not feeling well while at the hotel.
Hotel New Otani will continue to follow updates from government authorities and take all possible precautions for the containment of the situation.
We apologize for any inconvenience this may cause and thank you for your kind understanding
Please note that for guests who have recently been abroad, there will be certain restrictions in the services we offer. Please kindly download and read the document below, and contact us via our web form, if you have a reservation to stay at Hotel New Otani Tokyo and have been outside of Japan in the past 14 days.
Thank you very much for your cooperation.
Due to the current situation regarding COVID-19, please note the following changes in the operation of our restaurants. Further changes, including temporary closures, may occur according to the circumstances.
At the moment, a maximum of 8 persons may be seated at one table. (Groups of 9 persons or more may be asked to be seated at separate tables.)
Hours | Applicable dates & other changes | |||
THE SKY (buffet) (17th fl, The Main bldg) | Lunch starting times: 11:30, 12:00, 12:30 & 13:00 (also 13:45 on weekends and holidays only, last orders for food at 15:30) Dinner starting times: 17:30, 18:00, 18:30 & 19:00 (closing at 21:00) | |||
THE SKY (bar) (17th fl, The Main bldg) | 17:30 - 21:00 (last orders 20:30) | |||
TAIKAN EN (16th fl, The Main bldg) | Lunch: 11:30 - 15:00 (last orders 14:30) Dinner: 17:00 - 21:00 (last orders 20:30) | Open 11:30-21:00 on weekends and holidays | ||
SATSUKI (Lobby fl, The Main bldg) | Breakfast: 7:00 - 10:00 Tea & Lunch: 10:00 - 17:00 Dinner: 17:00 - 21:00 (last orders 20:30) | Offering breakfast buffet every day Open until 22:00 (last orders 21:30) on Fri & Sat | ||
Patisserie SATSUKI PIERRE HERMÉ PARIS (Lobby fl, The Main bldg) | 11:00 - 20:00 | |||
TOUR D'ARGENT TOKYO (Lobby fl, The Main bldg) | Lunch: 12:00 - 15:00 (last entry 13:30) Dinner: 17:30 - 22:30 (last entry 20:00) | Open on Thu-Sun only Reservation required by 17:00 the day before | ||
Bar Capri (Lobby fl, The Main bldg) | Weekdays: 16:00 - 23:00 Weekends & holidays: 13:00 - 23:00 (last orders 22:30) | |||
OKAHAN (Lobby fl, The Main bldg) | Lunch: 11:30 - 14:30 (last orders 14:00) Dinner: 17:00 - 21:00 (last orders 20:00) | Alcoholic beverages available until 20:00 | ||
KYUBEY (Lobby fl, The Main bldg) | Lunch: 11:30 - 14:00 (last orders 13:30) Dinner: 17:00 - 21:00 (last orders 20:30) | |||
HORIKAWA (Lobby fl, The Main bldg) | Lunch: 11:30 - 15:00 (last orders 14:30) Dinner: 17:00 – 21:00 (last entry & last orders 20:30) | Also open 15:00 - 17:00 on Sundays and holidays | ||
RIB ROOM (Arcade fl, The Main bldg) | Lunch: 11:30 - 14:00 (last orders 13:30) Dinner: 17:00 – 21:00 (last orders 20:00) | Closed Tue-Thu | ||
ISEHIRO (Arcade fl, The Main bldg) | Lunch: 11:00 - 14:00 (last orders 13:30) Dinner: 17:00 - 21:00 (last orders 20:30) | |||
TOM CAT (Arcade fl, The Main bldg) | Weekdays: 11:30 - 21:00 (last orders 20:00) | Closed on weekends & holidays | ||
NIIZU (Arcade fl, The Main bldg) | Lunch: 11:00 - 15:00 (last orders 14:30) Dinner: 17:00 - 21:30 (last orders 21:00) | |||
FUMIZEN (Arcade fl, The Main bldg) | Lunch: 11:30 - 14:30 (last orders 14:00) Dinner: 17:00 - 21:30 (last orders 21:00) | |||
PESHAWORL (Arcade fl, The Main bldg) | 11:00 - 17:00 Last orders: 16:30 | |||
RANSEN (Arcade fl, The Main bldg) | Weekdays Lunch: 11:30 - 14:30 (last orders 13:30) Dinner: 17:00 - 22:30 (last orders 21:00) Weekends & holidays Lunch: 11:30 - 15:00 (last orders 14:00) Dinner: 17:00 - 21:30 (last orders 20:00) | Reservation required by 20:00 the previous day Phone inquiries accepted 11:30-20:00 | ||
RANSEN HANARE (Arcade fl, The Main bldg) | 17:00 - 23:00 (last orders: food 20:00, beverages 22:00) | Reservation required by 20:00 the previous day Closed Sun & Mon | ||
Room Service (The Main bldg) | 6:00 - 24:00 |
Hours | Applicable dates & other changes | |||
BELLA VISTA (40th fl, Garden Tower) | Lunch: 12:00 - 15:00 (last orders 14:00) Dinner: 17:30 - 22:00 (last orders 19:00 on weekdays, holidays & Sun, 20:00 on Fri & Sat) | Closed Mon & Tue | ||
TOWER RESTAURANT (40th fl, Garden Tower) | Lunch: 11:30 - 15:00 (last entry 13:00) Dinner: 17:30 - 21:00 (last entry 19:00) | Open Fri-Sun & holidays only | ||
TOWER CAFÉ (40th fl,Garden Tower) | Closed | Temporarily closed | ||
GARDEN LOUNGE (Lobby fl, Garden Tower) | Breakfast: (weekends & holidays only) 7:00 - 10:00 Teatime: (weekends & holidays only) 10:00 - 11:00 Lunch & teatime: 11:00 - 18:00 (last orders: 17:30) | Breakfast available on weekends and holidays only | ||
Kioi NADAMAN (Lobby fl, Garden Tower) | Breakfast: 7:00 - last orders 10:00 Lunch: 11:30 - 14:30 (last orders 14:00) Dinner 17:00 - 21:00 (last orders 20:00) | Phone inquiries accepted 10:00-20:00 | ||
mendokoro NAKAJIMA (Lobby fl, Garden Tower) | Lunch: 11:30 - 14:00 Dinner: 17:00 - 20:00 (last orders 19:30) | Closed Tue & Wed | ||
KYUBEY (Lobby fl, Garden Tower) | Lunch: 11:30 - 14:00 (last orders 13:30) Dinner: 17:00 - 21:00 (last orders 20:30) | |||
TRADER VIC'S TOKYO (dining room) (4th fl, Garden Tower) | Lunch: 11:30 - 14:30 (buffet until 15:45, last entry 13:45) Dinner: 17:00 - 22:00 (last orders 20:30) | Closed on Mon & Tue During lunch hours, buffet only on weekends & holidays, a la carte & lunch courses only on weekdays | ||
TRADER VIC'S TOKYO (bar) (4th fl, Garden Tower) | Thu & Fri: 11:30 - 22:00 Weekends & holidays: 17:00 - 22:00 (last orders 21:00) | Closed on Mon & Tue | ||
CaFé LA MILLE (2nd fl, Garden Tower) | Mon - Sat: 10:00 - 20:00 Sun & hol: 11:00 - 20:00 (last orders: food 19:00, beverages 19:30) | *Last orders: 1 hour before closing for food, 30 min for beverage | ||
Room Service (Garden Tower) | 6:00 - 24:00 |
Hours | Applicable dates & other changes | |||
SENBAZURU (Lobby fl, Garden Court) | Lunch: 11:30 - 14:00 Dinner: 17:00 - 21:00 (last orders 20:00) | Reservation required by the day before | ||
KATO'S DINING & BAR (Lobby fl, Garden Court) | Lunch: 11:30 - 14:00 Dinner: 17:00 - 21:00 (last orders 20:00, 19:00 for courses) | Also open 14:00 - 17:00 on weekends & holidays, offering tea menu only | ||
TSUKIJI SUZUTOMI (4th fl, Garden Court) | Lunch: 11:30 - 15:00 (last orders 14:30) Dinner: 17:00 - 21:30 (last orders 21:00) | |||
GUN-SHIP (4th fl, Garden Court) | Lunch: 11:30 - 15:00 (last orders 14:00) Dinner: 17:30 - 21:00 (last orders 20:00) | Open for dinner on Fri-Sun & holidays only (excl 5/26: open for dinner, and 5/29: closed for dinner) Closing at 14:30 (last orders 13:30) on 5/29 Dinner and parties by reservation only, 2 days or more in advance | ||
MILK HALL (4th fl, Garden Court) | 11:30 - 15:00 (last orders 14:45) | Closed on weekends and holidays | ||
TULLY'S COFFEE (2nd fl, Garden Court) | Weekdays: 7:30 - 20:00 Weekends: 9:00 - 18:00 | |||
SEKISHIN-TEI (Japanese Garden) | Lunch: 11:30 - 14:00 (last orders 13:30) Dinner: 17:00 - 21:00 (last orders 19:30) | Closed Mon & Tue Reservation required | ||
SEISEN-TEI MOMIJI-TEI (Japanese Garden) | Lunch: 11:30 - 14:00 (last orders 13:30) Dinner: 17:00 - 21:00 (last orders 19:30) | Closed Mon & Tue Reservation required | ||
NADAMAN MAIN BRANCH SAZANKA-SO (Japanese Garden) | Lunch: 11:30 - 15:00 (last orders for food 14:00, beverages 14:30) Dinner 17:00 - 21:00 (last orders for food 19:00, beverages 20:00) | |||
AUX BACCHANALES (1st fl, Shin-kioicho Bldg) | Weekdays & Sat: 10:00 - 23:00 (last orders 22:00) Sun & holidays: 10:00 - 22:00 (last orders for food 21:00, beverages & desserts 21:30) |
In light of the recent situation regarding COVID-19, please note the following temporary changes in hours, etc., for in-hotel shops. We apologize for the inconvenience and thank you for your kind understanding.
Updated May 23, 2022
Irregular hours | Period | ||
Lobby fl, The Main bldg | Business Support Center | 9:00 - 12:00 & 13:00 - 17:00 | Closed on weekends & holidays |
SG GOTO | 10:00 - 19:00 | ||
FLOWER SHOP RAINBOW | 11:00 - 18:00 | Hours as shown until 5/31 Closed on Tuesdays (excl holidays) | |
CASHMERE SHOP ZUIHODO | 11:00 - 18:00 | ||
PHILOS | 11:00 - 18:00 | ||
ATELIER SAGAN | 10:00 - 19:00 | ||
mieuree | 11:00 - 17:00 | Closed Tue-Thu | |
mayumi kondo | 10:00 - 17:00 | Closed on Tuesdays until 6/28 | |
SALON DE GRES/GOLD PFEIL | 11:00 - 18:00 | ||
M I select | 11:00 - 17:00 | ||
ARTISTIC & CO | 10:00 - 19:00 | Closed 5/23 & 30 | |
Rossa Hotel New Otani The Main Lobby | 10:00 - 19:00 | ||
New Otani Shop | Closed | This shop has permanently closed | |
BOUTIQUE ROY | 10:00 - 20:00 | Opening at 12:00 on Tue & Fri | |
FORTY ONE CRAVATTA | 10:00 - 18:00 | ||
KAIZOSHA SALON | 10:00 - 19:00 | ||
KAIZOSHA LOIRE | 10:00 - 18:00 | ||
KAIZOSHA BOOK & DRUG STORE | 10:00 - 18:00 | ||
Arcade fl, The Main bldg | EN | 12:00 - 17:00 | Hours as shown and closed Thu & Sun for the time being |
ROYAL ALPACA SEÑORA | 11:00 - 19:00 | ||
BOUTIQUE MUGUET | 11:00 - 17:00 | Hours as shown until 5/31 Closed on Mondays until 5/30 | |
BELL MILAN | 11:00 - 18:00 | Hours as shown until 5/31 | |
KOBE NISHIKAWA | 10:00 - 19:00 | Closed 5/23-24 | |
Hair Salon ONO | Weekdays: 10:00 - 19:30 Weekends & holidays: 10:00 - 19:00 | ||
WARDROBE | 11:00 - 16:00 | Hours as shown until 5/31 | |
OYAMA DENTAL CLINIC | Weekdays: 10:00 - 13:00 (last entry 12:30) & 14:00 - 18:00 (last entry 17:30) Saturdays: 10:00 - 13:00 (last entry 12:30) & 14:00 - 17:00 (last entry 16:30) | ||
Post Office | Postal services: 9:00 - 17:00 Financial services: 9:00 - 16:00 | Open as normal (Closed on weekends & holidays) | |
New Otani Clinic | 10:00 - 12:45 14:00 - 16:45 (last entry) | Closed on weekends & holidays | |
NEW OTANI SHOP | 10:00 - 18:00 | ||
IWA | 11:00 - 18:00 | ||
ANTIQUE JEWELLERY REGARD | 11:00 - 19:00 | ||
BRANCHE | 10:30 - 19:00 | ||
MON REVE Costume Salon | Weekdays: 10:00 - 16:00 Weekends & holidays: 10:00 - 18:00 | Closed on Tuesdays | |
Beauty Salon (The Main bldg) | Weekdays: 10:00 - 16:00 Weekends & holidays: 10:00 – 18:00 | Closed on Tuesdays | |
Salon de Esthe | Weekdays: 10:00 - 16:00 Weekends & holidays: 10:00 - 18:00 | Closed on Tuesdays | |
Photo Studio | Weekdays: 10:00 - 16:00 Weekends & holidays: 10:00 - 18:00 | Last admission is one hour before closing Closed on Tuesdays | |
Video Service | 10:00 - 18:00 | Phone calls accepted until 30 min before closing Closed on Tuesdays | |
HILDA (formerly Linea Monica) | 11:00 - 18:00 | Hours as shown until 5/31 | |
Jona | 11:00 - 18:00 | Hours as shown until 6/30 | |
ABISTE Hotel Boutique | 10:00 - 19:00 | ||
GINZA TAYA | 10:00 - 18:30 | ||
Shoe Shine Service | Temporarily closed | ||
3rd fl, The Main bldg | Baby Room (Day Nursery) | 9:00 - 23:00 | Reservations required by the day before Phone calls accepted 10:00-15:00 |
7th fl, Garden Tower | Kioicho Clinic | Weekdays: 8:30 - 16:00 Saturday: 8:30 - 17:30 | |
Lobby fl (6th fl), Garden Tower | GALERIE SHINKURA | 12:00 - 18:00 | |
GALLERY SENKAKU | 11:00 - 17:00 | Closed on Thursdays until 6/30 | |
GODIVA | 10:00 - 20:00 | ||
JEWELRY SALON TOYO | 11:00 - 19:00 | ||
THE SALON BY TOYO (former CENTURY BOUTIQUE TOYO) | Closed | This shop has permanently closed | |
MITOCHU KOEKI CO. | 11:00 - 18:00 | ||
Maison et CoCo (formerly CoCo BRUNELLO) | 11:00 - 18:00 | ||
MEISSEN BOUTIQUE ICHIZEN-DO | 12:00 - 17:00 | Closed Wed & Sun | |
LA LUCE | 11:00 - 18:00 | ||
GALLERY GAZETTE | 11:00 - 18:00 | ||
ABISTE | 10:00 - 19:00 | ||
I DINPS | 11:00 - 21:00 | ||
3rd fl, Garden Tower | Beauty Salon (Garden Tower) | 10:00 - 16:00 | Closed on Tuesdays |
2nd fl, Garden Tower | Tohto Clinic | Weekdays: 9:00 - 12:30/14:00 - 16:30 Saturday: 9:00 - 12:00 | |
MEDICLUB | Weekdays: 9:00 - 17:00 Sat: 9:00 - 12:30 | ||
DECORATION | 11:00 - 19:00 | ||
MI DICA | 11:00 - 19:00 | Closed on Tuesdays during 5/10-31 | |
ROYAL ALPACA GALLERY & SALON | 11:00 - 19:00 | ||
1st fl, Garden Tower | Cotèlac | 11:00 - 19:00 | |
aoi Select | 11:00 - 19:00 | ||
AKRIS | 11:00 - 19:00 | ||
Rossa | 11:00 - 19:00 | ||
MORABITO & AUSTIN REED | 11:00 - 19:00 | Closed on Tuesdays until 6/28 | |
LEONARD | 11:00 - 19:00 | ||
LUCIEN | 11:00 - 19:00 | ||
Madame Delluc | 10:00 - 19:00 | ||
BOUTIQUE AOYAMA SALON | Weekdays: 11:00 - 19:00 Weekends & holidays: 11:00 - 18:00 | ||
ROYAL ALPACA | 11:00 - 19:00 | ||
IMABARI YOKKIN | 11:00 - 19:00 | ||
ABISTE Boutique | 11:00 - 19:00 | Open as normal | |
GENJI-YA | 11:00 - 19:00 | ||
Leilian | 11:00 - 19:00 | ||
New Otani Laundry Service | 11:00 - 17:00 | Open on Mon, Wed, Fri, & Sat only, excluding holidays | |
FOODSHOP SAKAGAMI REPAS | 9:00 - 19:00 | ||
1st fl, Garden Tower Annex | Particle Radiotherapy Clinic | Weekdays: 9:00 - 17:00 Sat: 9:00 - 12:00 | On Saturdays, open every other week |
Basement (Garage) Garden Tower | ROUND CONCIERGE KIOICHO | 10:00 - 19:00 | |
7th fl, Garden Court | TAKITA DENTAL CLINIC | Weekdays: 9:30 - 17:30 Sat: 9:00 - 17:30 | Closed 5/23 & 6/13 Occasionally closed on Saturdays |
3rd fl, Garden Court | OKAMURA SHOWROOM | 10:00 - 17:00 (last entry 16:00) | Reservation required Closed on weekends and holidays |
2nd fl, Garden Court | FamilyMart (Convenience Store) | 7:00 - 23:00 | |
HIGUCHI PRESCRIPTION DRUGS | Weekdays: 9:00 - 18:00 Saturday: 9:00 - 13:00 | ||
Basil Dental Clinic | Closed | This facility has permanently closed | |
MA MÈRE | 11:00 - 19:00 | Hours as shown until 5/31 | |
Import Rossa | 9:30 - 18:30 | ||
N-NOSE STATION TOKYO | Weekdays: 7:30 - 15:00 | Closed on weekends & holidays | |
Study PC Studio Test Center | Weekdays: 11:00 - 21:00 Weekends & holidays: 11:00 - 18:00 | ||
LE TEMPS LUXURY | Closed | This shop has permanently closed | |
Rena Tus | 11:00 - 20:00 | ||
1st fl, Garden Court | ROLLS-ROYCE MOTOR CARS TOKYO (former CORNES COLLECTION – NEW OTANI GALLERY) | Weekdays: 10:00-19:00 Weekends & holidays: 10:00-18:00 | Reservation required |
1st fl, Shin-kioicho Bldg | TASAKI | 10:30 - 18:00 | Hours as shown until 5/31 Closed on Mondays until 5/30 |
The Garden Tower Front Desk and Bell Desk is closed for the time being.
In response to the spread of COVID-19, the Golden Spa is currently not accepting non-member hotel guests and visitors, excluding guests of EXECUTIVE HOUSE ZEN and the Serviced Apartments.
Inquiries: Tel: 03-3265-9611 [10:00-18:00]
The Concierge Desk is open 10:00-18:00 for the time being.
*The New Otani Club Counter is open 9:00-18:00 for the time being.
*The New Otani Club Lounge in The Main bldg is closed for the time being.
The New Otani Club Group Hotel Reservation Center is open as follows, for the time being.
The Business Center is closed for the time being.
The New Otani Club Center Office will change its business hours and days as follows, for the time being.
Seiseian is closed for the time being.
The Parcel Packing & Shipping Counters in The Main bldg and Garden Tower will change its hours or be closed as follows, for the time being.