Updates Regarding COVID-19 (Changes in Hours, Services, etc)

Hotel New Otani Tokyo is committed to offering a safe and comfortable experience to all guests who stay or dine with us, or visit our facilities.

Several efforts are being made within the hotel, including qualification for two international hygiene standards as shown below, workplace vaccination not only for hotel staff but also employees of tenant shops and offices within the building, use of masks, physical distancing, placement of hand sanitizer stations, and temperature screening.

GBAC STAR™ Accreditation

The Global Biorisk Advisory Council (gbac.org) is a division of the worldwide cleaning industry association ISSA, and its GBAC STAR™ facility accreditation program is the cleaning industry’s only outbreak prevention, response, and recovery accreditation for facilities. A GBAC STAR accreditation indicates that the facility’s standard procedures for cleaning, sanitization, and infection prevention meet the criteria defined by GBAC’s hygiene specialists. (https://gbacstardirectory.issa.com/gbac-star-facility-accreditations/hotel-new-otani-tokyo/)

*The GBAC STAR trademark is owned by GBAC Inc. and licensed to ISSA, and is used with ISSA’s permission.

Sharecare Health Security VERIFIED™

Forbes Travel Guide, recognized as the global rating standard for luxury hotels, restaurants, and spas, offers in alliance with health and wellness company Sharecare, a certification system for facilities that meet a total of more than 360 global health security standards including cleaning and hygiene protocols, ventilation, physical distancing, and health management of employees.

In order to minimize risks regarding COVID-19 for all our guests and employees, may we request your cooperation as follows.

  • Please feel free to use the antiseptic dispensers placed at various locations throughout the hotel, including the restrooms.
  • Please notify your nearest hotel staff if you are not feeling well.
  • Please note that hotel staff will be wearing surgical masks during their work.

Thank you for your understanding and cooperation.

■ Efforts at Hotel New Otani

We at Hotel New Otani Tokyo are making all possible efforts to minimize risks regarding COVID-19, for all our guests and employees. The following are a few examples of specific measures we are taking.

  1. Encouraging and exercising frequent handwashing and gargling, and observing "cough etiquette"
  2. Sanitizing hands when arriving at and leaving from work, and monitoring of health conditions such as body temperature, etc.
  3. Not working when showing signs of illness such as fever, coughing, etc., and promptly seeing a doctor in such cases
  4. Use of surgical masks when on duty
  5. Disinfecting of guest rooms, public spaces and restrooms
  6. Refraining from non-essential long-distance/overseas travel, including those for business
  7. Pursuing individual efforts to enhance immunity, such as observing a balanced diet, improving quality of sleep, alleviating stress, and other measures to stay healthy
  8. Avoiding places/activities that are considered to be high-risk.

May we request that guests take the following precautions when visiting the hotel:

-Please use the antiseptic placed at entrances and other locations when entering the hotel and banquet rooms.
-Please refrain from visiting the hotel if you have a fever or are not feeling well.
-Please notify your nearest hotel staff if you are not feeling well while at the hotel.

Hotel New Otani will continue to follow updates from government authorities and take all possible precautions for the containment of the situation.
We apologize for any inconvenience this may cause and thank you for your kind understanding
 

Sanitation Policies at Hotel New Otani Tokyo

■ Important Request to Guests with Accommodation Bookings

Please note that for guests who have recently been abroad, there will be certain restrictions in the services we offer. Please kindly download and read the document below, and contact us via our web form, if you have a reservation to stay at Hotel New Otani Tokyo and have been outside of Japan in the past 14 days.

Go to web form

Thank you very much for your cooperation.

■ Change in Restaurant Hours

Due to the current situation regarding COVID-19, please note the following changes in the operation of our restaurants. Further changes, including temporary closures, may occur according to the circumstances.
At the moment, a maximum of 8 persons may be seated at one table. (Groups of 9 persons or more may be asked to be seated at separate tables.)

 

The Main bldg

  Hours Applicable dates & other changes
THE SKY (buffet)
(17th fl, The Main bldg)		 Lunch starting times: 11:30, 12:00, 12:30 & 13:00
(also 13:45 on weekends and holidays only, last orders for food at 15:30)
Dinner starting times: 17:30, 18:00, 18:30 & 19:00 (closing at 21:00)		  
THE SKY (bar)
(17th fl, The Main bldg)		 17:30 - 21:00 (last orders 20:30)  
TAIKAN EN
(16th fl, The Main bldg)
 		 Lunch: 11:30 - 15:00 (last orders 14:30)
Dinner: 17:00 - 21:00 (last orders 20:30)		 Open 11:30-21:00 on weekends and holidays
SATSUKI
(Lobby fl, The Main bldg)		 Breakfast: 7:00 - 10:00
Tea & Lunch: 10:00 - 17:00
Dinner: 17:00 - 21:00 (last orders 20:30)		 Offering breakfast buffet every day
Open until 22:00 (last orders 21:30) on Fri & Sat
Patisserie SATSUKI
PIERRE HERMÉ PARIS
(Lobby fl, The Main bldg)		 11:00 - 20:00  
TOUR D'ARGENT TOKYO
(Lobby fl, The Main bldg)		 Lunch: 12:00 - 15:00 (last entry 13:30)
Dinner: 17:30 - 22:30 (last entry 20:00)		 Open on Thu-Sun only
Reservation required by 17:00 the day before
Bar Capri
(Lobby fl, The Main bldg)		 Weekdays: 16:00 - 23:00
Weekends & holidays: 13:00 - 23:00
(last orders 22:30)		  
OKAHAN
(Lobby fl, The Main bldg)		 Lunch: 11:30 - 14:30 (last orders 14:00)
Dinner: 17:00 - 21:00 (last orders 20:00)		 Alcoholic beverages available until 20:00
KYUBEY
(Lobby fl, The Main bldg)		 Lunch: 11:30 - 14:00 (last orders 13:30)
Dinner: 17:00 - 21:00 (last orders 20:30)		  
HORIKAWA
(Lobby fl, The Main bldg)		 Lunch: 11:30 - 15:00 (last orders 14:30)
Dinner: 17:00 – 21:00 (last entry & last orders 20:30)		 Also open 15:00 - 17:00 on Sundays and holidays
RIB ROOM
(Arcade fl, The Main bldg)		 Lunch: 11:30 - 14:00 (last orders 13:30)
Dinner: 17:00 – 21:00 (last orders 20:00)		 Closed Tue-Thu
ISEHIRO
(Arcade fl, The Main bldg)		 Lunch: 11:00 - 14:00 (last orders 13:30)
Dinner: 17:00 - 21:00 (last orders 20:30)		  
TOM CAT
(Arcade fl, The Main bldg)		 Weekdays: 11:30 - 21:00 (last orders 20:00) Closed on weekends & holidays
NIIZU
(Arcade fl, The Main bldg)		 Lunch: 11:00 - 15:00 (last orders 14:30)
Dinner: 17:00 - 21:30 (last orders 21:00)		  
FUMIZEN
(Arcade fl, The Main bldg)		 Lunch: 11:30 - 14:30 (last orders 14:00)
Dinner: 17:00 - 21:30 (last orders 21:00)		  
PESHAWORL
(Arcade fl, The Main bldg)		 11:00 - 17:00
Last orders: 16:30		  
RANSEN
(Arcade fl, The Main bldg)		 Weekdays
Lunch: 11:30 - 14:30 (last orders 13:30)
Dinner: 17:00 - 22:30 (last orders 21:00)
Weekends & holidays
Lunch: 11:30 - 15:00 (last orders 14:00)
Dinner: 17:00 - 21:30 (last orders 20:00)		 Reservation required by 20:00 the previous day
Phone inquiries accepted 11:30-20:00
RANSEN HANARE
(Arcade fl, The Main bldg)		 17:00 - 23:00 (last orders: food 20:00, beverages 22:00) Reservation required by 20:00 the previous day
Closed Sun & Mon
Room Service
(The Main bldg)		 6:00 - 24:00  

Garden Tower

  Hours Applicable dates & other changes
BELLA VISTA
(40th fl, Garden Tower)		 Lunch: 12:00 - 15:00 (last orders 14:00)
Dinner: 17:30 - 22:00
(last orders 19:00 on weekdays, holidays & Sun, 20:00 on Fri & Sat)		 Closed Mon & Tue
TOWER RESTAURANT
(40th fl, Garden Tower)		 Lunch: 11:30 - 15:00 (last entry 13:00)
Dinner: 17:30 - 21:00 (last entry 19:00)		 Open Fri-Sun & holidays only
TOWER CAFÉ
(40th fl,Garden Tower)
 		 Closed Temporarily closed
GARDEN LOUNGE
(Lobby fl, Garden Tower)		 Breakfast: (weekends & holidays only) 7:00 - 10:00
Teatime: (weekends & holidays only) 10:00 - 11:00
Lunch & teatime: 11:00 - 18:00 (last orders: 17:30)		 Breakfast available on weekends and holidays only
Kioi NADAMAN
(Lobby fl, Garden Tower)		 Breakfast: 7:00 - last orders 10:00
Lunch: 11:30 - 14:30 (last orders 14:00)
Dinner 17:00 - 21:00 (last orders 20:00)		 Phone inquiries accepted 10:00-20:00
mendokoro NAKAJIMA
(Lobby fl, Garden Tower)		 Lunch: 11:30 - 14:00
Dinner: 17:00 - 20:00 (last orders 19:30)		 Closed Tue & Wed
KYUBEY
(Lobby fl, Garden Tower)		 Lunch: 11:30 - 14:00 (last orders 13:30)
Dinner: 17:00 - 21:00 (last orders 20:30)		  
TRADER VIC'S TOKYO
(dining room)
(4th fl, Garden Tower)		 Lunch: 11:30 - 14:30 (buffet until 15:45, last entry 13:45)
Dinner: 17:00 - 22:00 (last orders 20:30)		 Closed on Mon & Tue
During lunch hours, buffet only on weekends & holidays, a la carte & lunch courses only on weekdays
TRADER VIC'S TOKYO
(bar)
(4th fl, Garden Tower)		 Thu & Fri: 11:30 - 22:00
Weekends & holidays: 17:00 - 22:00
(last orders 21:00)		 Closed on Mon & Tue
CaFé LA MILLE
(2nd fl, Garden Tower)		 Mon - Sat: 10:00 - 20:00
Sun & hol: 11:00 - 20:00
(last orders: food 19:00, beverages 19:30)		 *Last orders: 1 hour before closing for food, 30 min for beverage
Room Service
(Garden Tower)		 6:00 - 24:00  

Garden Court, etc.

  Hours Applicable dates & other changes
SENBAZURU
(Lobby fl, Garden Court)		 Lunch: 11:30 - 14:00
Dinner: 17:00 - 21:00 (last orders 20:00)		 Reservation required by the day before
KATO'S DINING & BAR
(Lobby fl, Garden Court)		 Lunch: 11:30 - 14:00
Dinner: 17:00 - 21:00
(last orders 20:00, 19:00 for courses)		 Also open 14:00 - 17:00 on weekends & holidays, offering tea menu only
TSUKIJI SUZUTOMI
(4th fl, Garden Court)		 Lunch: 11:30 - 15:00 (last orders 14:30)
Dinner: 17:00 - 21:30 (last orders 21:00)		  
GUN-SHIP
(4th fl, Garden Court)		 Lunch: 11:30 - 15:00 (last orders 14:00)
Dinner: 17:30 - 21:00 (last orders 20:00)		 Open for dinner on Fri-Sun & holidays only 
(excl 5/26: open for dinner, and 5/29: closed for dinner)
Closing at 14:30 (last orders 13:30) on 5/29
Dinner and parties by reservation only, 2 days or more in advance
MILK HALL
(4th fl, Garden Court)		 11:30 - 15:00 (last orders 14:45) Closed on weekends and holidays
TULLY'S COFFEE
(2nd fl, Garden Court)		 Weekdays: 7:30 - 20:00
Weekends: 9:00 - 18:00		  
SEKISHIN-TEI
(Japanese Garden)		 Lunch: 11:30 - 14:00 (last orders 13:30)
Dinner: 17:00 - 21:00 (last orders 19:30)		 Closed Mon & Tue
Reservation required
SEISEN-TEI
MOMIJI-TEI
(Japanese Garden)		 Lunch: 11:30 - 14:00 (last orders 13:30)
Dinner: 17:00 - 21:00 (last orders 19:30)		 Closed Mon & Tue
Reservation required
NADAMAN MAIN BRANCH SAZANKA-SO
(Japanese Garden)		 Lunch: 11:30 - 15:00
(last orders for food 14:00, beverages 14:30)
Dinner 17:00 - 21:00
(last orders for food 19:00, beverages 20:00)		  
AUX BACCHANALES
(1st fl, Shin-kioicho Bldg)		 Weekdays & Sat: 10:00 - 23:00 (last orders 22:00)
Sun & holidays: 10:00 - 22:00
(last orders for food 21:00, beverages & desserts 21:30)		  

■ Changes for Other Facilities

Notice of Irregular Hours, etc., for Shops

In light of the recent situation regarding COVID-19, please note the following temporary changes in hours, etc., for in-hotel shops. We apologize for the inconvenience and thank you for your kind understanding.

Updated May 23, 2022

    Irregular hours Period
Lobby fl, 
The Main bldg		 Business Support Center 9:00 - 12:00 & 13:00 - 17:00 Closed on weekends & holidays
SG GOTO 10:00 - 19:00  
FLOWER SHOP RAINBOW 11:00 - 18:00 Hours as shown until 5/31
Closed on Tuesdays (excl holidays)
CASHMERE SHOP ZUIHODO 11:00 - 18:00  
PHILOS 11:00 - 18:00  
ATELIER SAGAN 10:00 - 19:00  
mieuree 11:00 - 17:00 Closed Tue-Thu
mayumi kondo 10:00 - 17:00 Closed on Tuesdays until 6/28
SALON DE GRES/GOLD PFEIL 11:00 - 18:00  
M I select 11:00 - 17:00  
ARTISTIC & CO 10:00 - 19:00 Closed 5/23 & 30
Rossa Hotel New Otani The Main Lobby 10:00 - 19:00  
New Otani Shop Closed This shop has permanently closed
BOUTIQUE ROY 10:00 - 20:00 Opening at 12:00 on Tue & Fri
FORTY ONE CRAVATTA 10:00 - 18:00  
KAIZOSHA SALON 10:00 - 19:00  
KAIZOSHA LOIRE 10:00 - 18:00  
KAIZOSHA BOOK & DRUG STORE 10:00 - 18:00  
Arcade fl, 
The Main bldg		 EN 12:00 - 17:00 Hours as shown and closed Thu & Sun for the time being
ROYAL ALPACA SEÑORA 11:00 - 19:00  
BOUTIQUE MUGUET 11:00 - 17:00 Hours as shown until 5/31
Closed on Mondays until 5/30
BELL MILAN 11:00 - 18:00 Hours as shown until 5/31
KOBE NISHIKAWA 10:00 - 19:00 Closed 5/23-24
Hair Salon ONO Weekdays: 10:00 - 19:30
Weekends & holidays: 10:00 - 19:00		  
WARDROBE 11:00 - 16:00 Hours as shown until 5/31
OYAMA DENTAL CLINIC Weekdays: 10:00 - 13:00 (last entry 12:30)
 & 14:00 - 18:00 (last entry 17:30)
Saturdays: 10:00 - 13:00 (last entry 12:30)
 & 14:00 - 17:00 (last entry 16:30)		  
Post Office Postal services: 9:00 - 17:00
Financial services: 9:00 - 16:00		 Open as normal
(Closed on weekends & holidays)
New Otani Clinic 10:00 - 12:45
14:00 - 16:45 (last entry)		 Closed on weekends & holidays
NEW OTANI SHOP 10:00 - 18:00  
IWA 11:00 - 18:00  
ANTIQUE JEWELLERY REGARD 11:00 - 19:00  
BRANCHE 10:30 - 19:00  
MON REVE Costume Salon Weekdays: 10:00 - 16:00
Weekends & holidays: 10:00 - 18:00		 Closed on Tuesdays
Beauty Salon (The Main bldg) Weekdays: 10:00 - 16:00
Weekends & holidays: 10:00 – 18:00		 Closed on Tuesdays
Salon de Esthe Weekdays: 10:00 - 16:00
Weekends & holidays: 10:00 - 18:00		 Closed on Tuesdays
Photo Studio Weekdays: 10:00 - 16:00
Weekends & holidays: 10:00 - 18:00		 Last admission is one hour before closing
Closed on Tuesdays
Video Service 10:00 - 18:00 Phone calls accepted until 30 min before closing
Closed on Tuesdays
HILDA (formerly Linea Monica) 11:00 - 18:00 Hours as shown until 5/31
Jona 11:00 - 18:00 Hours as shown until 6/30
ABISTE Hotel Boutique 10:00 - 19:00  
GINZA TAYA 10:00 - 18:30  
Shoe Shine Service Temporarily closed  
3rd fl, 
The Main bldg		 Baby Room (Day Nursery) 9:00 - 23:00 Reservations required by the day before
Phone calls accepted 10:00-15:00
7th fl,
Garden Tower		 Kioicho Clinic Weekdays: 8:30 - 16:00
Saturday: 8:30 - 17:30		  
Lobby fl (6th fl), 
Garden Tower		 GALERIE SHINKURA 12:00 - 18:00  
GALLERY SENKAKU 11:00 - 17:00 Closed on Thursdays until 6/30
GODIVA 10:00 - 20:00  
JEWELRY SALON TOYO 11:00 - 19:00  
THE SALON BY TOYO
(former CENTURY BOUTIQUE TOYO)		 Closed This shop has permanently closed
MITOCHU KOEKI CO. 11:00 - 18:00  
Maison et CoCo
(formerly CoCo BRUNELLO)		 11:00 - 18:00  
MEISSEN BOUTIQUE ICHIZEN-DO 12:00 - 17:00 Closed Wed & Sun
LA LUCE 11:00 - 18:00  
GALLERY GAZETTE 11:00 - 18:00  
ABISTE 10:00 - 19:00  
I DINPS 11:00 - 21:00  
3rd fl, 
Garden Tower		 Beauty Salon (Garden Tower) 10:00 - 16:00 Closed on Tuesdays
2nd fl, 
Garden Tower		 Tohto Clinic Weekdays: 9:00 - 12:30/14:00 - 16:30
Saturday: 9:00 - 12:00		  
MEDICLUB Weekdays: 9:00 - 17:00
Sat: 9:00 - 12:30		  
DECORATION 11:00 - 19:00  
MI DICA 11:00 - 19:00 Closed on Tuesdays during 5/10-31
ROYAL ALPACA GALLERY & SALON 11:00 - 19:00  
1st fl, 
Garden Tower		 Cotèlac 11:00 - 19:00  
aoi Select 11:00 - 19:00  
AKRIS 11:00 - 19:00  
Rossa 11:00 - 19:00  
MORABITO & AUSTIN REED 11:00 - 19:00 Closed on Tuesdays until 6/28
LEONARD 11:00 - 19:00  
LUCIEN 11:00 - 19:00  
Madame Delluc 10:00 - 19:00  
BOUTIQUE AOYAMA SALON Weekdays: 11:00 - 19:00
Weekends & holidays: 11:00 - 18:00		  
ROYAL ALPACA 11:00 - 19:00  
IMABARI YOKKIN 11:00 - 19:00  
ABISTE Boutique 11:00 - 19:00 Open as normal
GENJI-YA 11:00 - 19:00  
Leilian 11:00 - 19:00  
New Otani Laundry Service 11:00 - 17:00 Open on Mon, Wed, Fri, & Sat only, excluding holidays
FOODSHOP SAKAGAMI REPAS 9:00 - 19:00  
1st fl, 
Garden Tower Annex		 Particle Radiotherapy Clinic Weekdays: 9:00 - 17:00
Sat: 9:00 - 12:00		 On Saturdays, open every other week
Basement
(Garage)
Garden Tower		 ROUND CONCIERGE KIOICHO 10:00 - 19:00  
7th fl, 
Garden Court		 TAKITA DENTAL CLINIC Weekdays: 9:30 - 17:30
Sat: 9:00 - 17:30		 Closed 5/23 & 6/13
Occasionally closed on Saturdays
3rd fl, 
Garden Court		 OKAMURA SHOWROOM 10:00 - 17:00 (last entry 16:00) Reservation required
Closed on weekends and holidays
2nd fl, 
Garden Court		 FamilyMart (Convenience Store) 7:00 - 23:00  
HIGUCHI PRESCRIPTION DRUGS Weekdays: 9:00 - 18:00
Saturday: 9:00 - 13:00		  
Basil Dental Clinic Closed This facility has permanently closed
MA MÈRE 11:00 - 19:00 Hours as shown until 5/31
Import Rossa 9:30 - 18:30  
N-NOSE STATION TOKYO Weekdays: 7:30 - 15:00 Closed on weekends & holidays
Study PC Studio Test Center Weekdays: 11:00 - 21:00
Weekends & holidays: 11:00 - 18:00		  
LE TEMPS LUXURY Closed This shop has permanently closed
Rena Tus 11:00 - 20:00  
1st fl, 
Garden Court		 ROLLS-ROYCE MOTOR CARS TOKYO
(former CORNES COLLECTION –
NEW OTANI GALLERY)		 Weekdays: 10:00-19:00
Weekends & holidays: 10:00-18:00		 Reservation required
1st fl, 
Shin-kioicho Bldg		 TASAKI 10:30 - 18:00 Hours as shown until 5/31
Closed on Mondays until 5/30

Garden Tower Front Desk and Bell Desk

The Garden Tower Front Desk and Bell Desk is closed for the time being.

The Golden Spa

In response to the spread of COVID-19, the Golden Spa is currently not accepting non-member hotel guests and visitors, excluding guests of EXECUTIVE HOUSE ZEN and the Serviced Apartments.
Inquiries: Tel: 03-3265-9611 [10:00-18:00]

Concierge Desk

The Concierge Desk is open 10:00-18:00 for the time being.

New Otani Club Counter & New Otani Club Lounge

*The New Otani Club Counter is open 9:00-18:00 for the time being.
*The New Otani Club Lounge in The Main bldg is closed for the time being.

New Otani Club Group Hotel Reservation Center

The New Otani Club Group Hotel Reservation Center is open as follows, for the time being.

  • Tel.0120-201102 (for calls from within Japan): 9:00-17:00 (normally 9:00-20:00)

Business Center

The Business Center is closed for the time being.

New Otani Club Center Office

The New Otani Club Center Office will change its business hours and days as follows, for the time being.

  • Open 10:00am-3:00pm
    (Closed on Wednesdays, weekends, and holidays)

Tea Ceremony Room "Seiseian"

Seiseian is closed for the time being.

Parcel Packing & Shipping Counter

The Parcel Packing & Shipping Counters in The Main bldg and Garden Tower will change its hours or be closed as follows, for the time being.

  • Counter in The Main bldg: Open 9:00-17:00 (normally 8:00-18:00 on weekdays and holidays, 8:00-20:00 on weekends)
  • Counter in the Garden Court: Closed (normally open on Sundays only, 8:00-13:00)
  • Business Support Center: Open 9:00-12:00 & 13:00-17:00 on weekdays only, closed on weekends and holidays
    (normally 9:00-18:00 on weekdays, 9:00-15:00 on Saturdays, closed on Sundays and holidays)

Workout Rooms

  • The Workout Room in The Main bldg (3rd fl) is open 5:00-22:00.
  • The Garden Tower Workout Room (21st fl) is open 6:00-21:00.