Updates Regarding COVID-19 (Changes in Hours, Services, etc)

In order to minimize risks regarding COVID-19 for all our guests and employees, may we request your cooperation as follows.

  • Please feel free to use the antiseptic dispensers placed at various locations throughout the hotel, including the restrooms.
  • Please notify your nearest hotel staff if you are not feeling well.
  • Please note that hotel staff will be wearing surgical masks during their work.

Thank you for your understanding and cooperation.

■ Efforts at Hotel New Otani

We at Hotel New Otani Tokyo are making all possible efforts to minimize risks regarding COVID-19, for all our guests and employees. The following are a few examples of specific measures we are taking.

  1. Encouraging and exercising frequent handwashing and gargling, and observing "cough etiquette"
  2. Sanitizing hands when arriving at and leaving from work, and monitoring of health conditions such as body temperature, etc.
  3. Not working when showing signs of illness such as fever, coughing, etc., and promptly seeing a doctor in such cases
  4. Use of surgical masks when on duty
  5. Disinfecting of guest rooms, public spaces and restrooms
  6. Refraining from non-essential long-distance/overseas travel, including those for business
  7. Pursuing individual efforts to enhance immunity, such as observing a balanced diet, improving quality of sleep, alleviating stress, and other measures to stay healthy
  8. Avoiding places/activities that are considered to be high-risk.

May we request that guests take the following precautions when visiting the hotel:

-Please use the antiseptic placed at entrances and other locations when entering the hotel and banquet rooms.
-Please refrain from visiting the hotel if you have a fever or are not feeling well.
-Please notify your nearest hotel staff if you are not feeling well while at the hotel.

Hotel New Otani will continue to follow updates from government authorities and take all possible precautions for the containment of the situation.
We apologize for any inconvenience this may cause and thank you for your kind understanding
 

Sanitation Policies at Hotel New Otani Tokyo

■ Important Request to Guests with Accommodation Bookings

We are currently requesting our guests who have recently been abroad to answer a brief questionnaire prior to their arrival. Please kindly contact us via the form provided at the following website, if you have a reservation to stay at Hotel New Otani Tokyo and have been outside of Japan in the past 14 days.

Go to web form

Thank you very much for your cooperation.

■ Change in Restaurant Hours

Due to the current situation regarding COVID-19, please note the following changes in the operation of our restaurants.

This information is subject to change without prior notice.

The Main bldg

  Hours Applicable dates & other changes
THE SKY (buffet)
(17th fl, The Main bldg)
Lunch starting times: 11:30, 12:00, 12:30 & 13:00
Dinner starting times: 17:00, 17:30 & 18:00
Last orders for beverages: 19:00
Open on Fri, Sat, Sun & holidays only
Reservation required
A 2-hour limit applies
THE SKY (bar)
(17th fl, The Main bldg)
Closed  
TAIKAN EN
(16th fl, The Main bldg)
 
Lunch: 11:30 - 15:00
Dinner: 17:00 - 20:00
Last orders: 14:30 & 19:30 (beverages 19:00)
 
SATSUKI
(Lobby fl, The Main bldg)
Lunch & Teatime: 10:00 - 17:00
Dinner: 17:00 - 20:00
Last orders: 19:30 (beverages 19:00)
Closed for breakfast
 
Patisserie SATSUKI
PIERRE HERMÉ PARIS
(Lobby fl, The Main bldg)
11:00 - 20:00  
TOUR D'ARGENT TOKYO
(Lobby fl, The Main bldg)
Lunch: 12:00 - 15:00 (last entry 13:00)
Dinner: 17:00 - 20:00
(last entry 18:00, last order for beverages 19:00)
Open on Thu, Fri, Sat & Sun only.
Reservation required by 17:00 the day before.
Bar Capri
(Lobby fl, The Main bldg)
Closed Temporarily closed
OKAHAN
(Lobby fl, The Main bldg)
Lunch: 11:30 - 14:00
Dinner: 17:00 - 20:00
Last orders: 19:30
Closed during 1/13-21
KYUBEY
(Lobby fl, The Main bldg)
Lunch: 11:30 - 14:00
Dinner: 17:00 - 20:00
Last orders: 13:30 & 19:30 (alcoholic beverages 19:00)
Until 2/7
HORIKAWA
(Lobby fl, The Main bldg)
Lunch: 11:30 - (last orders) 14:30
Dinner: 17:00 – 20:00
(last orders 19:30, alcoholic beverages 19:00)
Also open 14:30 - 17:00 on weekends
RIB ROOM
(Arcade fl, The Main bldg)
Closed Temporarily closed
ISEHIRO
(Arcade fl, The Main bldg)
Lunch: 11:00 - 14:00
Dinner: 17:00 - 20:00
Last orders: 13:30 & 19:30
 
TOM CAT
(Arcade fl, The Main bldg)
Weekdays: 11:30 - 18:00
Last orders: 17:00
Closed on weekends & holidays
NIIZU
(Arcade fl, The Main bldg)
Lunch: 11:00 - 15:00
Dinner: 17:00 - 20:00
Last orders: 14:30 & 19:30 (alcoholic beverages 19:00)
Until 2/7
FUMIZEN
(Arcade fl, The Main bldg)
Lunch: 11:30 - 14:30
Dinner: 17:00 - 20:00
Last orders: 30 min before closing
Hours as shown until 2/7
PESHAWORL
(Arcade fl, The Main bldg)
11:00 – 17:00
Last orders: 16:30
 
RANSEN
(Arcade fl, The Main bldg)
Lunch: 11:30 - 15:00
Last orders: food 14:00, beverages 14:30
Dinner 15:00 – 20:00
Last orders: food 18:00, beverages 19:00
Reservations required by the day before, until 2/7
(Closed when there are no reservations. Phone calls accepted 11:30-20:00 on days closed as well.)
RANSEN HANARE
(Arcade fl, The Main bldg)
Closed Closed until 2/7
Room Service
(The Main bldg)
6:00 - 24:00
Last orders for beverages: 19:00
 

Garden Tower

  Hours Applicable dates & other changes
BELLA VISTA
(40th fl,Garden Tower)
Closed Temporarily closed
TOWER RESTAURANT
(40th fl,Garden Tower)
Closed  
TOWER CAFÉ
(40th fl,Garden Tower)
 
Closed  
GARDEN LOUNGE
(Lobby fl, Garden Tower)
Breakfast: 7:30 - 10:00
Lunch & teatime: 10:00 - 18:00
(last orders: 17:30)
No breakfast buffet
(American or Japanese breakfast set offered instead)
Kioi NADAMAN
(Lobby fl, Garden Tower)
Breakfast: 7:00-10:00
Lunch: 11:30 - 14:30
Dinner: 17:00 - 20:00
Last orders: 10:00, 14:00 & 19:00
Open for breakfast on weekends and holidays only
Breakfast service suspended 1/18-2/7
mendokoro NAKAJIMA
(Lobby fl, Garden Tower)
Closed Temporarily closed
KYUBEY
(Lobby fl, Garden Tower)
Lunch: 11:30 - 14:00
Dinner: 17:00 - 20:00
Last orders: 13:30 & 19:30 (alcoholic beverages 19:00)
Until 2/7
TRADER VIC'S TOKYO
(dining room)
(4th fl, Garden Tower)
Closed Temporarily closed
TRADER VIC'S TOKYO
(bar)
(4th fl, Garden Tower)
Closed Temporarily closed
CaFé LA MILLE
(2nd fl, Garden Tower)
Mon - Sat: 10:00 - 20:00
Sun & hol: 11:00 - 20:00
Last orders: 19:00
 
Room Service
(Garden Tower)
6:00 - 24:00
Last orders for beverages: 19:00
 

Garden Court, etc.

  Hours Applicable dates & other changes
SENBAZURU
(Lobby fl, Garden Court)
Lunch: 12:00 - 14:00
Dinner: 17:00 - 20:00
Last orders: 30 min before closing (beverages 19:00)
Reservation required by the day before.
KATO'S DINING & BAR
(Lobby fl, Garden Court)
Lunch: 11:30 - 14:00
Dinner: 17:00 - 20:00
Last orders: 30 min before closing (beverages 19:00)
 
TSUKIJI SUZUTOMI
(4th fl, Garden Court)
 
Lunch: 11:30 - 15:00
Dinner: 17:00 - 20:00
Last orders: 14:30 & 19:30
Until 2/7
GUN-SHIP
(4th fl, Garden Court)
Lunch: 11:30- (last orders) 14:00 Closed for dinner for the time being
MILK HALL
(4th fl, Garden Court)
11:30 - (last orders) 15:45 Open as normal
(Closed on weekends and holidays)
TULLY'S COFFEE
(2nd fl, Garden Court)
Weekdays: 7:30 - 20:00 Closed on weekends and holidays
SEKISHIN-TEI
SEISEN-TEI
MOMIJI-TEI
(Japanese Garden)
By reservation only
Lunch: 11:30 - 14:00
Dinner: 17:00 - 20:00
Last orders: 13:30 & 18:30 (beverages 19:00)
Open on Fri, Sat, Sun & holidays only
Reservation required by the day before
NADAMAN MAIN BRANCH SAZANKA-SO
(Japanese Garden)
By reservation only
Lunch: 11:30 - 15:00
Dinner: 17:00 - 20:00
Last orders: 14:30 & 18:30 (alcoholic beverages 19:00)
*Reservation required 3 days or more in advance
AUX BACCHANALES
(1st fl, Shin-kioicho Bldg)
10:00 - 20:00
Last orders: 19:00
Until 2/7

■ Changes for Other Facilities

Notice of Irregular Hours, etc., for Shops

In light of the recent situation regarding COVID-19, please note the following temporary changes in hours, etc., for in-hotel shops. We apologize for the inconvenience and thank you for your kind understanding.

Updated January 15, 2021

    Irregular hours Period
Lobby fl, 
The Main bldg
kimono iwakou 11:00 - 18:00  
ALAIN FIGARET 11:00 - 18:00 Closed on 1/20
IACE TRAVEL Closed This shop has permanently closed
Business Support Center 9:00 - 12:00 & 13:00 - 17:00 Closed on weekends & holidays
SG GOTO 10:00 - 19:00  
FLOWER SHOP RAINBOW 11:00 - 17:00 Closed on Tuesdays (excl holidays)
CASHMERE SHOP ZUIHODO 11:00 - 18:00  
PHILOS 11:00 - 18:00  
Maison et CoCo 11:00 - 18:00  
CLOCHETTE 11:00 - 18:00  
ATELIER SAGAN 11:00 - 15:00 Until 2/7
mieuree 11:00 - 19:00  
mayumi kondo 10:00 - 18:00  
SALON DE GRES/GOLD PFEIL 11:00 - 18:00 Closed on 1/19, 26 & 2/2
M I select 11:00 – 17:00  
ARTISTIC & CO 10:00 - 19:00  
BOUTIQUE ROY 10:00 - 18:00  
FORTY ONE CRAVATTA 10:00 - 17:00 Hours as shown until 2/7
KAIZOSHA SALON 10:00 - 19:00  
KAIZOSHA LOIRE 8:00 - 19:00  
KAIZOSHA BOOK & DRUG STORE 8:00 - 19:00  
Arcade fl, 
The Main bldg
kimono iwakou 11:00 - 18:00  
EN 12:00 - 17:00  
ROYAL ALPACA SEÑORA Closed Closed until 2/7
BOUTIQUE MUGUET 11:00 - 17:30  
BELL MILAN 10:30 - 18:00 Until 1/31
KOBE NISHIKAWA 10:00 - 18:00 Closed on 1/19, 20, 21, 26 & 27
Hair Salon ONO Weekdays: 10:00 - 19:30
Weekends & holidays: 10:00 - 19:00
 
WARDROBE 11:00 - 16:00  
GRACE 11:00 - 18:00 Closed on 1/17 & 22
OYAMA DENTAL CLINIC Weekdays: 10:00 - 17:00
Saturday: 10:00 - 16:00
Hours as shown until 2/7
(Reception ends 30 minutes before closing.
Lunch break 13:00 - 14:00)
Closed on 1/23
Post Office Postal services: 9:00 - 17:00
Financial services: 9:00 - 16:00
Open as normal
(Closed on weekends & holidays)
New Otani Clinic 10:00 - 13:00
14:00 - 17:00
Open as normal
(Closed on weekends & holidays)
K. MASAKO 11:00 - 17:00  
NEW OTANI SHOP 10:00 - 18:00  
IWA 11:00 - 17:00  
ANTIQUE JEWELRY REGARD 11:00 – 19:00  
BRANCHE 10:30 - 18:00 Until 2/8
MON REVE Costume Salon 10:00 - 18:00 Closed on Tuesdays
Beauty Salon (The Main bldg) 10:00 - 18:00
 
 
Salon de Esthe 10:00 - 18:00
 
 
Photo Studio 10:00 - 18:00 Phone calls accepted until 30 min before closing
Closed on Tuesdays
Video Service 10:00 - 18:00 Phone calls accepted until 30 min before closing
Closed on Tuesdays
BRIDAL SALON TAKASHIMAYA 11:00 - 18:00  
TAKASHIMAYA SHOP 11:00 - 18:00  
Linea Monica 11:00 - 18:00  
Jona 11:00 - 18:00 Until 2/28
ABISTE 10:30 - 19:00 Open as normal
GINZA TAYA 10:00 - 18:30  
Shoe Shine Service Temporarily closed  
3rd fl, 
The Main bldg
Baby Room (Day Nursery) 9:00 – 23:00 Hours as shown until 2/7
Reservations required by the day before
Phone calls accepted 10:00-15:00
7th fl,
Garden Tower
Kioicho Clinic Weekdays: 8:30 - 16:00
Saturday: 8:30 - 17:30
For the time being
Lobby fl (6th fl), 
Garden Tower
GALLERY SHINKURA 12:00 - 18:00  
GALLERY SENKAKU Closed Temporarily closed
GODIVA 10:00 - 20:00  
JEWELRY SALON TOYO 11:00 - 18:00  
THE SALON BY TOYO
(former CENTURY BOUTIQUE TOYO)
11:00 - 18:00  
MITOCHU KOEKI CO. 11:00 - 18:00  
CoCo BRUNELLO 10:00 - 18:00 Until 2/7
MEISSEN BOUTIQUE ICHIZEN-DO 12:00 - 17:00  
LA LUCE 11:00 - 17:00  
GALLERY GAZETTE 11:00 - 18:00  
I DINPS 11:00 - 20:00  
3rd fl, 
Garden Tower
Beauty Salon (Garden Tower) 10:00 - 18:00
 
 
Hair Salon ONO (Garden Tower) Tue, Wed, Thu, Sat & Sun: 10:00 - 18:00
Mon & Fri: 10:00 – 15:00
 
2nd fl, 
Garden Tower
Tohto Clinic Weekdays: 9:00 - 12:30/14:00 - 16:30
Saturday: 9:00 - 12:00
 
MEDICLUB Weekdays: 9:00 – 17:00
Sat: 9:00 – 12:30
 
DECORATION 11:00 - 19:00  
1st fl, 
Garden Tower
Cotèlac 11:00 - 19:00  
ERDOS 11:00 - 19:00  
aoi Select 11:00 - 19:00  
AKRIS 11:00 - 19:00  
Fantasista 11:00 – 19:00  
Rossa 11:00 - 19:00  
MORABITO & AUSTIN REED 11:00 - 19:00  
LEONARD 11:00 - 18:00 Closed on 1/17, 18, 24 & 25
LUCIEN 11:00 - 19:00  
Madame Delluc 10:00 - 18:00 Until 1/31
BOUTIQUE AOYAMA SALON 11:00 - 17:00 Until 1/22
ROYAL ALPACA 11:00 - 19:00  
IMABARI YOKKIN 11:00 - 19:00  
ABISTE Boutique 11:00 - 19:00 Open as normal
New Otani Laundry Service 11:00 - 17:00 Closed Thu, Sun & hol
To be open on Mon & Fri only from 1/18
FOODSHOP SAKAGAMI REPAS 9:00 - 19:00 Closing at 15:00 on 2/1
1st fl, 
Garden Tower Annex
Particle Radiotherapy Clinic Weekdays: 9:00 – 17:00
Sat: 9:00 – 12:00
On Saturdays, open every other week
Basement
(Garage)
Garden Tower
ROUND CONCIERGE KIOICHO 10:00 - 17:00 Until 1/31
7th fl, 
Garden Court
TAKITA DENTAL CLINIC Weekdays: 9:30 - 17:30
Sat: 9:00 - 17:30
Occasionally closed on Saturdays
3rd fl, 
Garden Court
OKAMURA SHOWROOM 10:00 - 16:00 (last entry 15:00) Hours as shown until 2/7
Closed on weekends, holidays, etc.
Reservation required
2nd fl, 
Garden Court
FamilyMart (Convenience Store) 7:00 - 23:00  
HIGUCHI PRESCRIPTION DRUGS Weekdays: 9:00 - 18:00
Saturday: 9:00 - 13:00
 
Basil Dental Clinic 10:00 - 17:30  
MA MÈRE 11:00 - 19:00 Closed on Mon, Fri, weekends & holidays
Import Rossa 11:00 - 18:30  
N-NOSE STATION TOKYO Weekdays: 7:30 – 13:00/17:00 – 19:00
2nd & 4th Sat and next Sun every month:  8:00 – 14:00
Closed on all other Sat & Sun, and also holidays
Study PC Studio Test Center Weekdays: 11:00-12:30/13:30-17:00 Closed until 2/7
LE TEMPS LUXURY 11:00 - 20:00  
1st fl, 
Garden Court
CORNES COLLECTION –
NEW OTANI GALLERY
By reservation only  
1st fl, 
Shin-kioicho Bldg
TASAKI 10:30 - 18:00  

 

The Golden Spa

The Golden Spa is currently open 7:00am-8:00pm on weekdays and 10:00am-8:00pm on weekends and holidays
(normally 7:00am-10:00pm on weekdays and 10:00am-9:00pm on weekends and holidays).
Please note that the Golden Spa is currently not accepting non-member hotel guests and visitors, excluding guests of EXECUTIVE HOUSE ZEN.
Inquiries: Tel.03-3265-9611 [9:30am- 6:30pm]

Concierge Desk

The Concierge Desk is open 10:00am-6:00pm for the time being.

Garden Tower Front Desk and Bell Desk

The Garden Tower Front Desk and Bell Desk are closed until Feb 28, 2021.

New Otani Club Counter & New Otani Club Lounge

*The New Otani Club Counter is open 9:00am-6:00pm for the time being.
*The New Otani Club Lounge in The Main bldg is closed until Feb 28, 2021.

New Otani Club Group Hotel Reservation Center

The New Otani Club Group Hotel Reservation Center is open as follows, for the time being.

  • Tel.0120-201102 (for calls from within Japan): 9:00am-5:00pm (normally 9:00am-8:00pm)

Business Center

The Business Center is closed for the time being.

New Otani Club Center Office

The New Otani Club Center Office will change its business hours and days as follows, for the time being.

  • Open 10:00am-3:00pm
    (Closed on Wednesdays, weekends, and holidays)

Tea Ceremony Room "Seiseian"

Seiseian is closed for the time being.

Parcel Packing & Shipping Counter

The Parcel Packing & Shipping Counters in The Main bldg and Garden Tower will change its hours or be closed as follows, for the time being.

  • Counter in The Main bldg: Open 9:00am-5:00pm (normally 8:00am-6:00pm on weekdays and holidays, 8:00am-8:00pm on weekends)
  • Counter in the Garden Court: Closed (normally open on Sundays only, 8:00am-1:00pm)
  • Business Support Center: Open 9:00am-12:00 noon & 1:00pm-5:00pm on weekdays only, closed on weekends and holidays
    (normally 9:00am-6:00pm on weekdays, 9:00am-3:00pm on Saturdays, closed on Sundays and holidays)

Workout Rooms

  • The Workout Room in The Main bldg (3rd fl) is currently open 10:00am-6:00pm.
  • The Garden Tower Workout Room (21st fl) is closed for the time being.