Sanitation Policies Regarding COVID-19 at Hotel New Otani Tokyo during the Tokyo 2020 Olympic Games

With the Tokyo 2020 Olympic Games being held July 23-August 8, 2021, Hotel New Otani Tokyo is committed to offering a safe and comfortable experience to all guests who stay or dine with us, or visit our facilities including the Garden Pool.

Several efforts are being made within the hotel, including acquisition of two international hygiene certifications as shown below, and workplace vaccination not only for hotel staff but also employees of tenant shops and offices within the building. Our current precautions such as use of masks, physical distancing, placement of hand sanitizer stations, and temperature screening will, of course, continue.

Please note that all athletes and officials participating in the Tokyo 2020 games have tested negative upon entry to Japan. In order to ensure the safety of both athletes/officials and local residents, we are taking all possible precautions as defined in the guidelines of the Tokyo Metropolitan Government and the Tokyo 2020 Organising Committee, such as designating dedicated entrances and elevators, etc.

We appreciate your kind understanding on this matter.

GBAC STAR™ Accreditation

The Global Biorisk Advisory Council (https://gbac.issa.com/), a division of the worldwide cleaning industry association ISSA, offers certification for cleaning, sanitization, and infection prevention protocols that help organizations and businesses prepare for, respond to, and recover from biological threats, and biohazard situations and real-time crises. A GBAC STAR Accreditation indicates that the facility’s standard procedures for cleaning, sanitization, and infection prevention meet the criteria defined by GBAC’s hygiene specialists.（https://gbacstardirectory.issa.com/?keywords=Tokyo）

Sharecare Health Security VERIFIED™

Forbes Travel Guide, recognized as the global rating standard for luxury hotels, restaurants, and spas, offers in alliance with health and wellness company Sharecare, a certification system for facilities that meet a total of more than 360 global health security standards including cleaning and hygiene protocols, ventilation, physical distancing, and health management of employees.

Notice regarding traffic restrictions and parking

On July 23 - the day of the Opening Ceremony, and August 8 - the day of the Closing Ceremony, congestion is expected in the roads near the hotel, and the hotel parking lot may be near full on these days. Use of public transportation is recommended if you are planning to visit the hotel.

Please see here for more details.

In order to minimize risks regarding COVID-19 for all our guests and employees, may we request your cooperation as follows.

  • Please feel free to use the antiseptic dispensers placed at various locations throughout the hotel, including the restrooms.
  • Please notify your nearest hotel staff if you are not feeling well.
  • Please note that hotel staff will be wearing surgical masks during their work.

Thank you for your understanding and cooperation.

■ Efforts at Hotel New Otani

We at Hotel New Otani Tokyo are making all possible efforts to minimize risks regarding COVID-19, for all our guests and employees. The following are a few examples of specific measures we are taking.

  1. Encouraging and exercising frequent handwashing and gargling, and observing "cough etiquette"
  2. Sanitizing hands when arriving at and leaving from work, and monitoring of health conditions such as body temperature, etc.
  3. Not working when showing signs of illness such as fever, coughing, etc., and promptly seeing a doctor in such cases
  4. Use of surgical masks when on duty
  5. Disinfecting of guest rooms, public spaces and restrooms
  6. Refraining from non-essential long-distance/overseas travel, including those for business
  7. Pursuing individual efforts to enhance immunity, such as observing a balanced diet, improving quality of sleep, alleviating stress, and other measures to stay healthy
  8. Avoiding places/activities that are considered to be high-risk.

May we request that guests take the following precautions when visiting the hotel:

-Please use the antiseptic placed at entrances and other locations when entering the hotel and banquet rooms.
-Please refrain from visiting the hotel if you have a fever or are not feeling well.
-Please notify your nearest hotel staff if you are not feeling well while at the hotel.

Hotel New Otani will continue to follow updates from government authorities and take all possible precautions for the containment of the situation.
We apologize for any inconvenience this may cause and thank you for your kind understanding
 

Sanitation Policies at Hotel New Otani Tokyo

■ Important Request to Guests with Accommodation Bookings

Please note that for guests who have recently been abroad, there will be certain restrictions in the services we offer. Please kindly download and read the document below, and contact us via our web form, if you have a reservation to stay at Hotel New Otani Tokyo and have been outside of Japan in the past 14 days.

Go to web form

Thank you very much for your cooperation.

■ Change in Restaurant Hours

Due to the current situation regarding COVID-19, please note the following changes in the operation of our restaurants. Further changes, including temporary closures, may occur according to the circumstances.
Please also note that alcoholic beverages will not be available in all restaurants while the state of emergency is in place (excluding room service).

The Main bldg

  Hours Applicable dates & other changes
THE SKY (buffet)
(17th fl, The Main bldg)		 Lunch starting times: 11:30, 12:00, 12:30 & 13:00
(also 13:45 on weekends and holidays only)
Dinner starting times: 17:00, 17:30 & 18:00 (closing at 20:00)		 Open Fri-Sun & holidays only
Reservation required
THE SKY (bar)
(17th fl, The Main bldg)		 Closed Temporarily closed
TAIKAN EN
(16th fl, The Main bldg)
 		 Lunch: 11:30 - 15:00
Dinner: 17:00 - 20:00
Last orders: 14:30 & 19:00		  
SATSUKI
(Lobby fl, The Main bldg)		 Lunch & Teatime: 10:00 - 17:00
Dinner: 17:00 - 20:00
(last orders 19:30)		 Closed for breakfast
Patisserie SATSUKI
PIERRE HERMÉ PARIS
(Lobby fl, The Main bldg)		 11:00 - 20:00  
TOUR D'ARGENT TOKYO
(Lobby fl, The Main bldg)		 Lunch: 12:00 - 15:00 (last entry 13:00)
Dinner: 17:00 - 20:00 (last entry 18:00)		 Open on Thu, Fri, Sat & Sun only.
Reservation required by 17:00 the day before.
Open for dinner only on 7/28 & 8/4
Bar Capri
(Lobby fl, The Main bldg)		 Closed Temporarily closed
OKAHAN
(Lobby fl, The Main bldg)		 Lunch: 11:30 - 15:30
Dinner: 17:00 - 20:00
(last orders 14:30 & 19:30)		 Closed 7/27 & 8/2-6
KYUBEY
(Lobby fl, The Main bldg)		 Lunch: 11:30 - 14:00
Dinner: 17:00 - 20:00
(last orders: 13:30 & 19:30)		  
HORIKAWA
(Lobby fl, The Main bldg)		 Lunch: 11:30 - (last orders) 14:30
Dinner: 17:00 – 20:00 (last orders 19:30)		 Also open 14:30 - 17:00 on Sundays and holidays
RIB ROOM
(Arcade fl, The Main bldg)		 Closed Temporarily closed
ISEHIRO
(Arcade fl, The Main bldg)		 Lunch: 11:00 - 14:00
Dinner: 17:00 - 20:00
(last orders: 13:30 & 19:30)		  
TOM CAT
(Arcade fl, The Main bldg)		 Weekdays: 11:30 - 20:00 (last orders 19:00) Closed on weekends & holidays
NIIZU
(Arcade fl, The Main bldg)		 Lunch: 11:00 - 15:00 (last orders: 14:30)
Dinner: 17:00 – 20:00 (last orders 19:30)		 Hours as shown until 8/22
FUMIZEN
(Arcade fl, The Main bldg)		 Lunch: 11:30 - 14:30
Dinner: 17:00 - 20:00
(last orders: 14:00 & 19:30)		  
PESHAWORL
(Arcade fl, The Main bldg)		 11:00 – 17:00
Last orders: 16:30		  
RANSEN
(Arcade fl, The Main bldg)		 Lunch: 11:30 - 15:00 (last orders: food 14:00, beverages 14:30)
Dinner: 17:00 - 20:00 (last orders: food 18:00, beverages 19:00)		 Reservation required two days or more in advance
Phone inquiries accepted 11:30-20:00
RANSEN HANARE
(Arcade fl, The Main bldg)		 Closed Temporarily closed
Phone inquiries accepted 11:30-20:00
Room Service
(The Main bldg)		 6:00 - 24:00  

Garden Tower

  Hours Applicable dates & other changes
BELLA VISTA
(40th fl,Garden Tower)		 Closed Temporarily closed
TOWER RESTAURANT
(40th fl,Garden Tower)		 Closed Temporarily closed
TOWER CAFÉ
(40th fl,Garden Tower)
 		 Closed Temporarily closed
GARDEN LOUNGE
(Lobby fl, Garden Tower)		 Breakfast: 7:30 - 10:00
Lunch & teatime: 10:00 - 18:00
(last orders: 17:30)		 No breakfast buffet
(American or Japanese breakfast set offered instead)
Kioi NADAMAN
(Lobby fl, Garden Tower)		 Lunch: 11:30-14:30 (last orders 14:00)
Dinner 17:00-20:00 (last orders 18:30)		 Phone inquiries accepted 10:00-19:00
mendokoro NAKAJIMA
(Lobby fl, Garden Tower)		 Closed Temporarily closed
KYUBEY
(Lobby fl, Garden Tower)		 Lunch: 11:30 - 14:00
Dinner: 17:00 - 20:00
(last orders: 13:30 & 19:30)		  
TRADER VIC'S TOKYO
(dining room)
(4th fl, Garden Tower)		 Lunch: 11:30 – 16:00 (last entry 14:00) Open on weekends and holidays only
Offering brunch buffet only
TRADER VIC'S TOKYO
(bar)
(4th fl, Garden Tower)		 Closed Temporarily closed
CaFé LA MILLE
(2nd fl, Garden Tower)		 Mon - Sat: 10:00 - 19:00
Sun & hol: 11:00 - 19:00
Last orders: food 18:00, beverages 18:30		 Hours as shown until 8/22
Closed 8/2
Room Service
(Garden Tower)		 6:00 - 24:00  

Garden Court, etc.

  Hours Applicable dates & other changes
SENBAZURU
(Lobby fl, Garden Court)		 Lunch: 12:00 - 14:00
Dinner: 17:00 - 20:00 (last orders 19:00)		 Reservation required by the day before
KATO'S DINING & BAR
(Lobby fl, Garden Court)		 Lunch: 11:30 – 14:00
Dinner: 17:00 – 20:00
(last orders 19:15, 18:30 for courses)		 Also open 14:00-17:00 on weekends and holidays, offering tea menu only
TSUKIJI SUZUTOMI
(4th fl, Garden Court)
 		 Lunch: 11:30 - 15:00
Dinner: 17:00 - 20:00
Last orders: 14:30 & 19:30		  
GUN-SHIP
(4th fl, Garden Court)		 Lunch: 11:30 - 15:00 (last orders 14:00)
Dinner: 17:00 – 20:00 (last orders 19:00)		 Hours as shown until 8/22
Dinner and parties by reservation only, 3 days or more in advance
MILK HALL
(4th fl, Garden Court)		 Closed Temporarily closed
TULLY'S COFFEE
(2nd fl, Garden Court)		 Weekdays: 7:30 - 20:00
Last orders: 19:30		 Closed on weekends and holidays until 7/31
SEKISHIN-TEI
(Japanese Garden)		 Lunch: 11:30 - 14:00 (last orders 13:30)
Dinner: 17:00 - 20:00 (last orders 18:30)		 Open Fri-Sun & holidays only
Reservation required
SEISEN-TEI
MOMIJI-TEI
(Japanese Garden)		 Open on certain dates only Open on certain dates only; please inquire
NADAMAN MAIN BRANCH SAZANKA-SO
(Japanese Garden)		 Lunch: 11:30-15:00 (last orders 14:00)
Dinner 17:00-20:00 (last orders 18:00)		  
AUX BACCHANALES
(1st fl, Shin-kioicho Bldg)		 10:00 - 20:00
Last orders: 19:00		 Hours as shown until 8/22

■ Changes for Other Facilities

Notice of Irregular Hours, etc., for Shops

In light of the recent situation regarding COVID-19, please note the following temporary changes in hours, etc., for in-hotel shops. We apologize for the inconvenience and thank you for your kind understanding.

Updated July 27 2021

    Irregular hours Period
Lobby fl, 
The Main bldg		 kimono iwakou 11:00 - 18:00  
Business Support Center 9:00 - 12:00 & 13:00 - 17:00 Closed on weekends & holidays
SG GOTO 10:00 - 19:00  
FLOWER SHOP RAINBOW 11:00 - 17:00 Closed on Tuesdays (excl holidays)
CASHMERE SHOP ZUIHODO 11:00 – 18:00  
PHILOS 11:00 - 18:00  
Maison et CoCo 11:00 - 18:00  
ATELIER SAGAN 11:00 - 17:00 Hours as shown until 8/22
mieuree 11:00 – 19:00  
mayumi kondo 10:00 - 18:00  
SALON DE GRES/GOLD PFEIL 11:00 - 18:00 Hours as shown until 8/22
M I select 10:30 – 17:00 Hours as shown until 8/31
Closed 8/3 & 4
ARTISTIC & CO 10:00 - 19:00  
BOUTIQUE ROY 10:00 – 20:00  
FORTY ONE CRAVATTA 10:00 - 17:00 Hours as shown until 8/22
KAIZOSHA SALON 10:00 - 19:00  
KAIZOSHA LOIRE 8:00 - 19:00  
KAIZOSHA BOOK & DRUG STORE 8:00 - 19:00  
Arcade fl, 
The Main bldg		 kimono iwakou 11:00 - 18:00  
EN 12:00 – 17:00 Hours as shown and closed on Sundays until 8/31
ROYAL ALPACA SEÑORA 11:00 - 19:00  
BOUTIQUE MUGUET 11:00 - 16:00 Closed on Mondays until 8/16
BELL MILAN 11:00 - 18:00 Hours as shown until 7/31
KOBE NISHIKAWA 10:00 - 19:00  
Hair Salon ONO Weekdays: 10:00 - 19:30
Weekends & holidays: 10:00 - 19:00		  
WARDROBE 11:00 - 16:00 Hours as shown until 7/31
Closed Tue & Wed
GRACE 11:00 - 18:00 Closed 7/27 & 30
OYAMA DENTAL CLINIC Weekdays: 10:00 - 17:00
Saturday: 10:00 - 16:00		 Hours as shown until 8/31
Reception ends 30 minutes before closing.
Lunch break 13:00 - 14:00
Closed 8/9-14
Post Office Postal services: 9:00 - 17:00
Financial services: 9:00 - 16:00		 Open as normal
(Closed on weekends & holidays)
New Otani Clinic 10:00 - 13:00
14:00 - 17:00		 Open as normal
(Closed on weekends & holidays)
Will be closed 7/28 & 8/2-9
Will close at 12:45pm on 7/27, 29, 30, 8/10, 11 & 13
NEW OTANI SHOP 10:00 - 18:00  
IWA 11:00 - 16:00  
ANTIQUE JEWELLERY REGARD 11:00 – 19:00  
BRANCHE 10:30 - 19:00  
MON REVE Costume Salon Weekdays: 10:00 - 16:00
Weekends & holidays: 10:00 - 18:00		 Closed on Tuesdays
Beauty Salon (The Main bldg) 10:00 - 16:00
 		  
Salon de Esthe 10:00 - 16:00 Closed on Tuesdays
Photo Studio 10:00 - 16:00 Phone calls accepted until 30 min before closing
Closed on Tuesdays
Video Service 10:00 - 18:00 Phone calls accepted until 30 min before closing
Closed on Tuesdays
BRIDAL SALON TAKASHIMAYA 10:00 - 18:00  
TAKASHIMAYA SHOP 10:00 - 18:00  
Linea Monica 11:00 - 18:00  
Jona 11:00 - 18:00 Hours as shown until 7/31
ABISTE 10:30 - 19:00 Open as normal
GINZA TAYA 10:00 - 18:30  
Shoe Shine Service Temporarily closed  
3rd fl, 
The Main bldg		 Baby Room (Day Nursery) 9:00 – 23:00 Reservations required by the day before
Phone calls accepted 10:00-15:00
7th fl,
Garden Tower		 Kioicho Clinic Weekdays: 8:30 - 16:00
Saturday: 8:30 - 17:30		 For the time being
Lobby fl (6th fl), 
Garden Tower		 GALERIE SHINKURA 12:00 - 18:00  
GALLERY SENKAKU 11:00-16:00  
GODIVA 10:00 - 20:00  
JEWELRY SALON TOYO 11:00 – 19:00  
THE SALON BY TOYO
(former CENTURY BOUTIQUE TOYO)		 11:00 – 19:00  
MITOCHU KOEKI CO. 11:00 - 17:00 Closed on weekends
CoCo BRUNELLO 11:00 - 18:00  
MEISSEN BOUTIQUE ICHIZEN-DO 12:00 – 17:00 Hours as shown until 8/22
LA LUCE 11:00 – 18:00  
GALLERY GAZETTE 11:00 - 18:00  
I DINPS 11:00 - 20:00  
3rd fl, 
Garden Tower		 Beauty Salon (Garden Tower) 10:00 - 16:00
 		  
2nd fl, 
Garden Tower		 Tohto Clinic Weekdays: 9:00 - 12:30/14:00 - 16:30
Saturday: 9:00 - 12:00		  
MEDICLUB Weekdays: 9:00 – 17:00
Sat: 9:00 – 12:30		  
DECORATION 11:00 - 19:00 Closed 8/2
MI DICA 11:00 - 19:00 Closed 8/2
1st fl, 
Garden Tower		 Cotèlac 11:00 - 19:00 Closed 8/2
aoi Select 11:00 - 19:00 Closed 8/2
AKRIS 11:00 - 19:00 Closed 8/2
Rossa 11:00 - 19:00 Closed 8/2
MORABITO & AUSTIN REED 11:00 - 19:00 Closed 8/2
LEONARD 11:00 - 19:00 Closed 8/2
LUCIEN 11:00 - 19:00 Closed 8/2
Madame Delluc 10:00 – 19:00  
BOUTIQUE AOYAMA SALON 11:00 - 18:00 Hours as shown until 7/31
Closed 8/2
ROYAL ALPACA 11:00 - 19:00 Closed 8/2
IMABARI YOKKIN 11:00 - 19:00 Closed 8/2
ABISTE Boutique 11:00 - 19:00 Open as normal
Closed 8/2
GENJI-YA 11:00 - 19:00 Closed 8/2
New Otani Laundry Service 11:00 - 17:00 Open on Mon, Wed, Fri, & Sat only, excluding holidays
Closed 8/14-17
FOODSHOP SAKAGAMI REPAS 9:00 - 19:00  
1st fl, 
Garden Tower Annex		 Particle Radiotherapy Clinic Weekdays: 9:00 – 17:00
Sat: 9:00 – 12:00		 On Saturdays, open every other week
Basement
(Garage)
Garden Tower		 ROUND CONCIERGE KIOICHO 10:00 - 19:00  
7th fl, 
Garden Court		 TAKITA DENTAL CLINIC Weekdays: 9:30 - 17:30
Sat: 9:00 - 17:30		 Occasionally closed on Saturdays
Closed 8/7-15
3rd fl, 
Garden Court		 OKAMURA SHOWROOM 10:00 - 17:00 (last entry 15:00) Hours as shown until 7/31
Closed on weekends, holidays, 8/5 & 6
Reservation required
2nd fl, 
Garden Court		 FamilyMart (Convenience Store) 7:00 - 23:00  
HIGUCHI PRESCRIPTION DRUGS Weekdays: 9:00 - 18:00
Saturday: 9:00 - 13:00		  
Basil Dental Clinic 10:00 - 17:30 Closed on Mon, Fri, weekends & holidays
Closed 8/7-15
MA MÈRE 11:00 - 18:00 Hours as shown until 7/31
Closed 8/2
Import Rossa 9:30 - 18:30  
N-NOSE STATION TOKYO Weekdays: 7:30 – 13:00/17:00 – 19:00
2nd & 4th Sat and next Sun every month:  8:00 – 14:00		 Closed on all other Sat & Sun, and also holidays
Study PC Studio Test Center Closed Closed until 8/22
LE TEMPS LUXURY 11:00 - 20:00 Closed 8/2
1st fl, 
Garden Court		 ROLLS-ROYCE MOTOR CARS TOKYO
(former CORNES COLLECTION –
NEW OTANI GALLERY)		 Weekdays: 10:00-19:00
Weekends & holidays: 10:00-18:00		 Reservation required
1st fl, 
Shin-kioicho Bldg		 TASAKI 10:30 - 18:00 Hours as shown until 8/31

 

The Golden Spa

In response to the spread of COVID-19,the Golden Spa is currently not accepting non-member hotel guests and visitors, excluding guests of EXECUTIVE HOUSE ZEN.

The Golden Spa will be open as follows for the time being.
Weekdays: 7:00-20:00, weekends & holidays: 10:00-20:00 (normally, weekdays: 7:00-22:00, weekends & holidays: 10:00-21:00)
Inquiries: Tel: 03-3265-9611 [10:00-18:00]

Concierge Desk

The Concierge Desk is open 10:00-18:00 for the time being.

Garden Tower Front Desk and Bell Desk

The Garden Tower Front Desk and Bell Desk are closed for the time being.

New Otani Club Counter & New Otani Club Lounge

*The New Otani Club Counter is open 9:00-18:00 for the time being.
*The New Otani Club Lounge in The Main bldg is closed for the time being.

New Otani Club Group Hotel Reservation Center

The New Otani Club Group Hotel Reservation Center is open as follows, for the time being.

  • Tel.0120-201102 (for calls from within Japan): 9:00-17:00 (normally 9:00-20:00)

Business Center

The Business Center is closed for the time being.

New Otani Club Center Office

The New Otani Club Center Office will change its business hours and days as follows, for the time being.

  • Open 10:00am-3:00pm
    (Closed on Wednesdays, weekends, and holidays)

Tea Ceremony Room "Seiseian"

Seiseian is closed for the time being.

Parcel Packing & Shipping Counter

The Parcel Packing & Shipping Counters in The Main bldg and Garden Tower will change its hours or be closed as follows, for the time being.

  • Counter in The Main bldg: Open 9:00-17:00 (normally 8:00-18:00 on weekdays and holidays, 8:00-20:00 on weekends)
  • Counter in the Garden Court: Closed (normally open on Sundays only, 8:00-13:00)
  • Business Support Center: Open 9:00-12:00 & 13:00-17:00 on weekdays only, closed on weekends and holidays
    (normally 9:00-18:00 on weekdays, 9:00-15:00 on Saturdays, closed on Sundays and holidays)

Workout Rooms

  • The Workout Room in The Main bldg (3rd fl) is closed for the time being.
  • The Garden Tower Workout Room (21st fl) is closed for the time being.