Service Guide

Basic Information

Check-in/Check-out Hours

Check In From 2:00 p.m.  Check Out Until 12:00 noon

  • Guests staying in EXECUTIVE HOUSE ZEN, please come to the Executive Lounge located on the 11th floor of "The Main".

The reception is open:

EXECUTIVE HOUSE ZEN 7:00 a.m. - 10:00 p.m.
The Main 24 hours
Garden Tower 6:00 a.m. - 12:00 midnight

Guest Room Services

Extra Beds

Extra beds are available for triple occupancy. Extra charge JPY5,000 per night

  • Subject to availability.
  • Not available in some rooms.
  • Not available in EXECUTIVE HOUSE ZEN.
  • Tax and 10% service charge will be added to your bill.

Internet Access

Wireless and wired Internet access is available free-of-charge in all hotel facilities.

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Free Rental Smartphone "handy"

A rental smartphone is available free of charge to guests of EXECUTIVE HOUSE ZEN and The Main bldg.

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Laundry Service

Laundry, dry cleaning and pressing services are available for an extra charge.

Room Service

Food and beverages can be enjoyed in the privacy of your own room.

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Garden Tower 6:00 a.m. - 1:00 a.m.

Membership Sports Club

The Golden Spa

The Golden Spa is a membership sports club with facilities such as gym, pool, tennis courts and golf driving range.
Hotel guests may enjoy the gym, pool and sauna at a visitor's fee: JPY5,000(* Tax not included.)
Early bird rate (Weekdays 7:00 a.m. - 10:00 a.m.): JPY3,000(* Tax not included.)
Special discount rate available for New Otani Club members.

Located on 3rd floor, Garden Tower


  Weekdays Sat., Sun. & Holidays
Sauna 7:00 a.m. - 10:00 p.m. 10:00 a.m. - 9:00 p.m.
Gym, Pool 7:00 a.m. - 9:30 p.m. 10:00 a.m. - 8:45p.m.
  • Other facilities/services such as tennis court, golf driving range and massages require an additional fee. For further details including hours, please contact the Golden Spa at 81-3-3265-9611.
  • Spa users must be 18 years or older.

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Hotel Facilities and Services


Free of charge for hotel guests. (Normal rate JPY500/30 min.)
Total capacity 760

Business Center

Hotel guests have access to conference rooms and workstations.

3rd floor, The Main

  Hours Fee
conference rooms 9:00 a.m. - 8:00 p.m.
weekends and national holidays
9:30 a.m. - 5:00 p.m.
Conference rooms A and B : JPY17,000 (for 2 hrs)
Main Salon JPY26,000 (for 2hrs)
Internet connection (wired or wireless)
Free of charge (Please inquire with staff for further details.)
workstations 8:00 a.m. - 9:00 p.m. Internet connection (wired)
Free of charge (Please inquire with staff for further details.)
* Hotel guests can use workstations anytime around the clock


Workout Room

A workout room with various training equipment is available to hotel guests at no additional charge.

3rd floor, The Main 5:00 a.m. - 10:00 p.m.
21st floor, Garden Tower 6:00 a.m. - 9:00 p.m.

Assistance for Guests with Small Children

Additional amenities and services are available for guests travelling with small children.

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Shuttle Bus Services

The following shuttle bus services are available (free-of-charge) to nearby business districts on weekday mornings:
Akasaka / Aoyama Route


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Reservation Contacts

Tel.800-591-7484 (U.S.A / Canada)
Tel.0120-227021 (In Japan)