Service Guide

Please note that there are some temporary changes in the services listed below. For more details please visit the following link:


Changes in Hours, Services, etc

Basic Information

Check-in/Check-out Hours

Check In From 3:00pm  Check Out Until 12:00 noon

  • Guests staying in EXECUTIVE HOUSE ZEN, please come to the ZEN Lounge located on the 11th floor of "The Main".

The reception is open:

EXECUTIVE HOUSE ZEN 8:00am-10:00pm
The Main 24 hours
Garden Tower 8:00am-9:00pm

Guest Room Services

Extra Beds

Extra beds are available for triple occupancy (subject to extra charge). Please inquire for more details.

  • Subject to availability.
  • Not available in some rooms.
  • Slippers, "yukata" robes, and tooth brushes for small children, as well as bed rails are available upon request.
  • Not available in EXECUTIVE HOUSE ZEN.
  • The above price includes tax and 15% service charge.

Internet Access

Wireless and wired Internet access is available free-of-charge in all hotel facilities.

Learn more

Laundry Service

Laundry, dry cleaning and pressing services are available for an extra charge.

Room Service

Food and beverages can be enjoyed in the privacy of your own room.

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EXECUTIVE HOUSE ZEN/The Main 6:00am-0:00 midnight
Garden Tower 6:00am-0:00 midnight

Membership Sports Club


The Golden Spa is a membership sports club with facilities such as gym, pool, tennis courts and golf driving range.
Hotel guests may enjoy the gym, pool and sauna at a visitor's fee: ¥5,000 (* Tax not included.)
Early bird rate (Weekdays 7:00am-10:00am): ¥3,000 (* Tax not included.)
Special discount rate available for New Otani Club members.

Located on 3rd floor, Garden Tower


  Weekdays Sat., Sun. & Holidays
Sauna 7:00am-10:00pm 10:00am-9:00pm
Gym, Pool 7:00am-9:30pm 10:00am- 8:45pm
  • Other facilities/services such as tennis court, golf driving range and massages require an additional fee. For further details including hours, please contact the Golden Spa at 81-3-3265-9611.
  • Spa users must be 18 years or older.

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Hotel Facilities and Services


Free of charge for hotel guests. (Normal rate ¥500/30 min.)
Total capacity 760

Business Center

Hotel guests have access to conference rooms and workstations.

3rd floor, The Main

  Hours Fee
conference rooms 10:00am-6:00pm Conference rooms A and B: ¥21,505 (for 2 hrs)
Main Salon ¥32,890 (for 2hrs)
Internet connection (wired or wireless)
Free of charge (Please inquire with staff for further details.)
workstations 8:00am-9:00pm
weekends and national holidays
Internet connection (wired)
Free of charge (Please inquire with staff for further details.)
* Hotel guests can use workstations anytime around the clock

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Workout Room

A workout room with various training equipment is available to hotel guests at no additional charge.

3rd floor, The Main 5:00am-10:00pm
21st floor, Garden Tower 6:00am-9:00pm

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Assistance for Guests with Small Children

Additional amenities and services are available for guests travelling with small children.

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Morning Shuttle Bus Services

The following shuttle bus services are available (free-of-charge) to nearby business districts on weekday mornings:

  • Akasaka / Aoyama Route
  • Tameike-Sanno Route

Learn more

Reservation Contacts

(Room Reservations)