Services & Facilities

Japanese Garden

Japanese Garden

The Main, Banquet Floor
The Main, Lobby Floor
Garden Court, 2nd Floor
6:00am - 10:00pm

A 400 year old Japanese garden covering 10 acres of the hotel property.

Red Rose Garden

Red Rose Garden

The Main, 3rd Floor

A beautiful roof top garden of red roses, designed by the renowned English florist, Kenneth Turner.
A romantic setting for wedding ceremonies.

GARDEN POOL

Outdoor Swimming Pool

Japanese Garden - Location
Seasonal operation
The largest hotel pool in central Tokyo.

THE GOLDEN SPA NEW OTANI

Membership Sports Club

Garden Tower, 3rd Floor
Weekdays: 7:00am - 9:00pm
Weekends and national holidays: 10:00am - 8:00pm

A members-only sports club with gym, pool, sauna, etc.
*Spa guests must be 18 years or older.

FORTUNA

Spa Treatment

Garden Tower, 3rd Floor (within Golden Spa)
Tel: +81-3-3221-4222
11:00am - 8:00pm

Salon de Esthe

Massages & Treatments

The Main, Arcade Floor
Tel: +81-3-3221-4095
10:00am - 6:00pm

A beauty salon offering facial & body massages, body peeling treatments and Carita body treatment, etc.
Appointment required.

Workout Room

Workout Room

The Main, 3rd Floor 5:00am - 10:00pm
Garden Tower, 21st Floor 6:00am - 9:00pm

Jogging Course Map

Jogging Course Map

Available at the Concierge

Parking lot (capacity: 760)

Parking

The Main & Garden Tower
24 Hours

Charging Station for Electric Vehicles

EV Charging Station

The Main bldg, basement parking lot
24 hours

ROUND CONCIERGE KIOICHO

Car Washing Service

Garden Tower basement parking lot
10:00am - 7:00pm

LUUP

Micromobility Vehicle Sharing Service

A total of 50 e-scooters and e-bikes are available from a shared service, at ports outside The Main bldg and Garden Tower.

Garden Chapel

Garden Chapel （Christian）

Shogetsu-Tei within Japanese Garden Location
8:30am - 10:00am

Seiseian

Tea Ceremony Room

Garden Tower, 7th Floor
Dial 9 for the operator
11:00am - 4:00pm

ROLLS-ROYCE MOTOR CARS TOKYO

Car Dealer

Garden Court, 1st Floor
Weekdays: 10:00am - 7:00pm
Weekends and national holidays: 10:00am - 6:00pm

Babysitting Service

Experienced babysitters will look after your child in your guestroom.

Baby Room

Day Nursery

The Main, 3rd Floor
Service available 9:00am - 11:00pm

Photo Studio

Photo Studio

The Main, Arcade Floor
10:00am - 6:00pm
Tel: +81-3-3221-4011

Professional photo shootings in photo studio. Souvenir or ID photos.

Concierge Desk

Concierge

The Main, Lobby Floor
Dial 9 for the operator.
8:00am - 6:00pm

Daiichi Express

Business Support Center

The Main, Lobby Floor
Weekdays: 9:00am - 12:00 noon & 1:00pm - 5:00pm
* Closed on weekends and national holidays

Airport Limousine Bus

Airport Transport Service Co., Ltd.

Departure Point: The Main, Banquet Floor entrance

Taxi Stand

The Main, Lobby Floor
Garden Tower, 1st Floor

Currency Exchange Machines

Currency Exchange

The Main bldg, Lobby Floor
Garden Tower, Lobby Floor
24 hours

Parcel Packing & Shipping

Shipping/mailing services

The Main, Lobby Floor
8:00am - 5:00pm

Hotel New Otani Post Office

Post Office / Cash Dispenser

The Main, Arcade Floor
9:00am - 5:00pm
Closed on weekends and national holidays.

Japan Post Bank ATM

ATM

Weekdays & Saturdays: 8:00am - 9:00pm
Sundays & holidays: 8:00am - 8:00pm
Inside post office on the Arcade fl, The Main bldg

Business Center

Business Center

The Main 3rd Floor

Internet Access

Internet Access

Free Internet access and Wi-Fi are available in the following hotel facilities.

Patisserie SATSUKI

Bread & Cake

The Main, Lobby Floor
Tel: +81-3-3221-7252
11:00am - 8:00pm

Original hotel bread, croissants and pastries available for take out.

PIERRE HERMÉ PARIS

French Patisserie

The Main, Lobby Floor
Tel: +81-3-3221-7252
11:00am - 8:00pm

World renowned patissier offers his latest collection of sweets and pastries for take out.

Mon Reve Costume Salon

Formal Wear Rentals

The Main, Arcade Floor
10:00am - 6:00pm
* Closed on Tuesdays

Rainbow

Flower Shop

The Main, Lobby Floor
Mon-Thu: 11:00am - 5:00pm
Fri-Sun & holidays: 11:00am - 6:00pm

New Otani Shop

New Otani Original Shop

The Main, Arcade Floor
10:00am - 6:00pm

Sunroser Akasaka

Shops in Garden Tower Fashion Plaza

Garden Tower 1st & 2nd Floor
Open hours vary per store.

Over 100 designer boutiques and fashion stores covering two floors of the Garden Tower and Garden Court.

The Main Shopping Arcade

Shops in The Main Bldg

The Main Lobby & Arcade Floor
Open hours vary per store.

New Otani Laundry Service

Laundry Service

Garden Tower, 1st Floor
11:00am - 5:00pm
Closed on Sundays & national holidays.

FamilyMart

Convenience Store

Garden Court, 2nd Floor
7:00am - 11:00pm

Sakagami Repas

Food Shop

Garden Tower, 1st Floor
9:00am - 7:00pm

Shoe Shine

Shoe Shine Service

The Main, Arcade Floor
10:00am - 4:00pm
Closed on weekends and national holidays

Kaizosha Salon

Souvenir Shop

The Main, Lobby Floor
10:00am - 7:00pm

New Otani Beauty Salon

Beauty Salon

The Main, Arcade Floor
Garden Tower, 3rd Floor
10:00am - 6:00pm
* Closed on Tuesdays

Hair Salon ONO

Barber Shop

The Main, Arcade Floor
Weekdays: 10:00am - 7:30pm
Weekends & holidays: 10:00am – 7:00pm

New Otani Clinic

Medical Clinic

The Main, Arcade Floor
10:00am - 4:45pm
Closed from 12:45pm to 2:00pm & Sat. Sun. & national holidays

Tohto Clinic

Medical Clinic

Garden Tower, 2nd Floor
Weekdays: 9:00am - 12:30pm / 2:00pm - 4:30pm
Saturday: 9:00am - 12:00 noon
Closed Sun. & national holidays

Ohyama Dental Clinic

Dentist

The Main, Arcade Floor
Weekdays: 10:00am - 6:00pm
Saturdays: 10:00am - 5:00pm
Closed from 1:00pm to 2:00pm & Sun. & national holidays

Kaizosha Drug Store

Drug Store

The Main, Lobby Floor
10:00am - 6:00pm

In-room Massage

11:00am - 2:00am

RenaTus

Beauty Treatments

Garden Court, 2nd Floor
11:00am - 8:00pm

Designated Smoking Areas

The Main: Lobby Floor, Arcade Floor & 16th Floor
Garden Tower: Lobby Floor & Banquet Floor

Morning Shuttle Bus Service

Shuttle Bus

Departure Point: The Main, Banquet Floor entrance