Services & Facilities | Hotel New Otani Tokyo

Updates Regarding COVID-19 (Changes in Hours, Services, etc)

Information

Apr.13.2021: Updates Regarding COVID-19 (Changes in Hours, Services, etc)

Jun.15.2020: Sanitation Policies at Hotel New Otani Tokyo

Japanese Garden

The Main, Banquet Floor
The Main, Lobby Floor
Garden Court, 2nd Floor
6:00am - 10:00pm

A 400 year old Japanese garden covering 10 acres of the hotel property.

Red Rose Garden

The Main, 3rd Floor

A beautiful roof top garden of red roses, designed by the renowned English florist, Kenneth Turner.
A romantic setting for wedding ceremonies.

THE GOLDEN SPA NEW OTANI

Membership Sports Club

Garden Tower, 3rd Floor
Weekdays: 7:00am - 9:00pm
Weekends and national holidays: 10:00am - 8:00pm

Staying guests may use the gym, pool and sauna for a visitor's fee.
*Spa users must be 18 years or older.
*￥5,500 per visit
*Price includes rental fee for gym wear, swimsuit, towel, and bathrobe.

FORTUNA

Spa Treatment

Garden Tower, 3rd Floor (within Golden Spa)
Tel: +81-3-3221-4222
11:00am - 8:00pm

Salon de Esthe

Massages & Treatments

The Main, Arcade Floor
Tel: +81-3-3221-4095
10:00am - 6:00pm

A beauty salon offering facial & body massages, body peeling treatments and Carita body treatment, etc.
Appointment required.

GARDEN POOL

Outdoor Swimming Pool

Japanese Garden - Location
Seasonal operation
The largest hotel pool in central Tokyo.

Seasonal operation: May 1 - 5, 2021 and Summer

Workout Room

The Main, 3rd Floor 5:00am - 10:00pm
Garden Tower, 21st Floor 6:00am – 9:00pm

Jogging Course Map

Available at the Concierge

Parking lot (capacity: 760)

Parking

The Main & Garden Tower 　24 Hours

ROUND CONCIERGE KIOICHO

Car Washing Service

Garden Tower Basement Parking Area
10:00am - 7:00pm

Garden Chapel

Garden Chapel （Christian）

Shogetsu-Tei within Japanese Garden Location
8:30am - 10:00 am

Seiseian

Tea Ceremony Room

Garden Tower, 7th Floor
Dial 9 for the operator
11:00am - 4:00pm

ROLLS-ROYCE MOTOR CARS TOKYO

Car Dealer

Garden Court, 1st Floor
Weekdays: 10:00am - 7:00pm
Weekends and national holidays: 10:00am - 6:00pm

Baby Room

Day Nursery

The Main, 3rd Floor
Service available 9:00am – 11:00pm

Photo Studio

The Main, Arcade Floor
10:00 a.m. - 6:00 p.m.
Tel: +81-3-3221-4011

Professional photo shootings in photo studio. Souvenir or ID photos.

Concierge Desk

Concierge

The Main, Lobby Floor
Garden Tower, Lobby Floor
Dial 9 for the operator.
8:00 a.m. - 9:00 p.m.

Daiichi Express

Business Support Center

The Main, Lobby Floor
Weekdays: 9:00am - 6:00pm
Saturdays: 9:00am - 3:00pm
(Closed on Sundays and national holidays)

Airport Limousine Bus

Airport Transport Service Co., Ltd.

The Main, Lobby Floor
Dial 9 for the operator.

24 Hours

Currency Exchange Machines

Currency Exchange

The Main bldg, Lobby Floor
Garden Tower, Lobby Floor

24 hours

Parcel Packing & Shipping

Hotel New Otani Post Office

Post Office / Cash Dispenser

The Main, Arcade Floor
9:00am - 5:00pm
Closed on weekends and national holidays.

Business Center

The Main 3rd Floor

Internet Access

Free Internet access and Wi-Fi are available in the following hotel facilities.
Maximum download speed: 1000 mbps (best-effort delivery)

Patisserie SATSUKI

Boulangerie

The Main, Lobby Floor
Tel: +81-3-3221-7252
11:00am - 9:00pm

Original hotel bread, croissants and pastries available for take out.

PIERRE HERMÉ PARIS

Pastry Shop

The Main, Lobby Floor
Tel: +81-3-3221-7252
11:00am - 9:00pm

World renowned patissier offers his latest collection of sweets and pastries for take out.

Mon Reve Costume Salon

Formal Wear Rentals

The Main, Arcade Floor
10:00am - 7:00pm

Rainbow

Flower Shop

The Main, Lobby Floor
10:00am - 7:00pm

New Otani Shop

New Otani Original Shop

The Main, Arcade Floor
10:00am - 7:00pm

Sunroser Akasaka

Shops in Garden Tower Fashion Plaza

Garden Tower 1st & 2nd Floor
Open hours vary per store.

Over 100 designer boutiques and fashion stores covering two floors of the Garden Tower and Garden Court.