Services & Facilities
Japanese Garden
Japanese Garden
The Main, Banquet Floor
The Main, Lobby Floor
Garden Court, 2nd Floor
6:00am - 10:00pm
A 400 year old Japanese garden covering 10 acres of the hotel property.
Red Rose Garden
Red Rose Garden
The Main, 3rd Floor 10:00am - 6:00pm
A beautiful roof top garden of red roses, designed by the renowned English florist, Kenneth Turner.
A romantic setting for wedding ceremonies.
THE GOLDEN SPA NEW OTANI
Membership Sports Club
Garden Tower, 3rd Floor
Weekdays: 7:00am - 9:00pm
Weekends and national holidays: 10:00am - 8:00pm
Staying guests may use the gym, pool and sauna for a visitor's fee.
*Spa users must be 18 years or older.
*¥5,000+tax per visit
*Price includes rental fee for gym wear, swimsuit, towel, and bathrobe.
FORTUNA
Spa Treatment
Garden Tower, 3rd Floor (within Golden Spa)
Tel: +81-3-3221-4222
10:00am - 8:00pm
Salon de Esthe
Massages & Treatments
The Main, Arcade Floor
Tel: +81-3-3221-4095
10:00am - 6:00pm
A beauty salon offering facial & body massages, body peeling treatments and Carita body treatment, etc.
Appointment required.
GARDEN POOL
Outdoor Swimming Pool
Japanese Garden - Location
Seasonal operation
The largest hotel pool in central Tokyo.
Workout Room
Workout Room
The Main, 3rd Floor 5:00 am - 10:00pm
Garden Tower 21st Floor 6:00 am - 9:00pm
Jogging Course Map
Jogging Course Map
Available at the Concierge
Parking lot (capacity: 760)
Parking
The Main & Garden Tower 24 Hours
ROUND CONCIERGE KIOICHO
Car Washing Service
Garden Tower Basement Parking Area
10:00am - 7:00pm
Garden Chapel
Garden Chapel （Christian）
Shogetsu-Tei within Japanese Garden Location
8:30am - 10:00 am
Seiseian
Tea Ceremony Room
Garden Tower, 7th Floor
Dial 9 for the operator
11:00am - 4:00pm
Cornes Collection - New Otani Gallery
Car Dealer
Garden Court, 1st Floor
Weekdays:11:00am - 7:00pm
Weekends and national holidays:11:00am - 6:00pm
Baby Room
Day Nursery
The Main, 3rd Floor
Service available 9:00am – 11:00pm
Photo Studio
Photo Studio
The Main, Arcade Floor
10:00 a.m. - 6:00 p.m.
Tel: +81-3-3221-4011
Professional photo shootings in photo studio. Souvenir or ID photos.
Concierge Desk
Concierge
The Main, Lobby Floor
Garden Tower, Lobby Floor
Dial 9 for the operator.
8:00 a.m. - 9:00 p.m.
Daiichi Express
Business Support Center
The Main, Lobby Floor
Weekdays: 9:00am - 6:00pm
Saturdays: 9:00am - 3:00pm
(Closed on Sundays and national holidays)
IACE Travel
Travel Agency
The Main, Lobby Floor
Weekdays: 9:30am - 6:00pm
Closed on Saturdays, Sundays and national holidays
Airport Limousine Bus
Airport Transport Service Co., Ltd.
The Main, Lobby Floor
Dial 9 for the operator.
24 Hours
Morning Shuttle Bus Service
Shuttle Bus
The Main, Banquet Floor
Dial 9 for the operator.
Available Monday through Friday except national holidays in Japan and the following periods:
− Dec 21, 2019-Jan 7, 2020
− Apr 29-May 10, 2020
− Jul 23-Aug 17, 2020
− Dec 26, 2020-Jan 7, 2021
Hotel Front Exchange
Currency Exchange
The Main, Lobby Floor
Dial 9 for the operator.
Garden Tower, Lobby Floor
Dial 9 for the operator.
24 Hours
Parcel Packing & Shipping
Hotel New Otani Post Office
Post Office / Cash Dispenser
The Main, Arcade Floor
9:00am - 5:00pm
Closed on weekends and national holidays.
Business Center
Business Center
The Main 3rd Floor
Internet Access
Internet Access
Free Internet access and Wi-Fi are available in the following hotel facilities.
Maximum download speed: 1000 mbps (best-effort delivery)
Patisserie SATSUKI
Boulangerie
The Main, Lobby Floor
Tel: +81-3-3221-7252
11:00am - 9:00pm
Original hotel bread, croissants and pastries available for take out.
PIERRE HERMÉ PARIS
Pastry Shop
The Main, Lobby Floor
Tel: +81-3-3221-7252
11:00am - 9:00pm
World renowned patissier offers his latest collection of sweets and pastries for take out.
Mon Reve Costume Salon
Formal Wear Rentals
The Main, Arcade Floor
10:00am - 7:00pm
Rainbow
Flower Shop
The Main, Lobby Floor
10:00am - 7:00pm
New Otani Shop
New Otani Original Shop
The Main, Arcade Floor
10:00am - 7:00pm
Sunroser Akasaka
Shops in Garden Tower Fashion Plaza
Garden Tower 1st & 2nd Floor
Open hours vary per store.
Over 100 designer boutiques and fashion stores covering two floors of the Garden Tower and Garden Court.
The Main Shopping Arcade
Shops in The Main Bldg
The Main Lobby & Arcade Floor
Open hours vary per store.
New Otani Laundry Service
Laundry Service
Garden Tower, 1st Floor
11:00am - 5:00pm
Closed on Sundays & national holidays.
FamilyMart
Convenience Store
Garden Court, 2nd Floor
7:00am - 11:00pm
Sakagami Repas
Food Shop
Garden Tower, 1st Floor
9:00am - 8:00pm
Shoe Shine
Shoe Shine Service
The Main, Arcade Floor
10:00am - 6:00pm
Closed on Saturdays、Sundays ＆ national holidays
Kaizosha Salon
Souvenir Shop
The Main, Lobby Floor
8:00am - 10:00pm
Le temps LUXURY
Oriental Massages
Garden Court, 2nd Floor
Weekdays and Saturdays: 11:00am - 9:00pm
Sundays and national holidays: 11:00am - 8:00pm
New Otani Beauty Salon
Beauty Salon
The Main, Arcade Floor
Garden Tower, 3nd Floor
10:00am - 6:00pm
Hair Salon ONO
Barber Shop
The Main, Arcade Floor
10:00am - 8:00pm
Garden Tower, 3rd Floor
10:00am - 6:00pm
Sanwa Massage
In-room Massage Service
All Guestrooms
Dial 9 for the operator.
10:00am - 2:00am
New Otani Clinic
Medical Clinic
The Main, Arcade Floor
10:00am - 4:45pm
Closed from 12:45pm to 2:00pm & Sat. Sun. & national holidays
Tohto Clinic
Medical Clinic
Garden Tower, 2nd Floor
Weekdays: 8:30am - 5:00pm
Saturdays: 8:30am - 12:30pm
Closed from 1:00pm to 2:00 pm & Sun. & national holidays
Oyama Dental Clinic
Dentist
The Main, Arcade Floor
Weekdays: 10:00 am - 6:00pm
Saturdays: 10:00 am - 5:00pm
Closed from 1:00pm to 2:00pm & Sun. & national holidays
Kaizosha Drug Store
Drug Store
The Main, Lobby Floor
8:00am - 10:00pm
Basil Dental Clinic
Dentist
Garden Court, 2nd Floor
9:30am - 5:30pm
Closed from 1:00pm to 2:00pm & Sat. Sun. & national holidays
