What we can do to assist guests with small children

Small children are welcome at Hotel New Otani Tokyo. Please do not hesitate to let us know if we can make your stay or visit more comfortable and enjoyable.

Services for Staying Guests

The following items and services are available for guests travelling with small children. Please notify us at the time of reservation, or request to your housekeeper during your stay.

Equipment available upon request

  • Extra towels
  • Children's size "yukata" nightwear
    Small: Height 100-110cm, Medium: Height 120-130cm
  • Children's size slippers (21cm)
  • Children's toothbrush
  • Diaper pail
  • Medical thermometer
  • Baby toilet seat
  • Step stool
  • Picture books
  • DVD player
  • Blu-ray player
  • Bed rails
  • Baby cot  *Use is restricted to infants younger than one year old only.
  • Please note that above items are subject to availability.

Useful items installed in all guestrooms

  • Electric kettle
  • Humidifier/air purifier (not available in some room types)

Room service

Enjoy a meal with your children in a relaxed mood in your room. A kid's menu selection is available, as well as birthday and celebration cakes for special occasions.

We are also happy to reheat any prepackaged baby food you have brought with you.*

  • Please note that we can only accept prepackaged foods for reheating.
  • Reheating may take some time during peak hours at Room Service.

See here for Room Service menu

Assistance upon arrival/departure

We are happy to assist you with your luggage at the time of your departure also. Please call the bell desk from your room.

Your luggage can be kept at the bell desk before checking in or after checking out.

Dining at hotel restaurants

Children are also welcome at selected restaurants within the hotel. Arrangements for special occasions are available.

Restaurants with private rooms [Reservation required]

  • Age restrictions for respective restaurants do not apply for private rooms. (Please inquire for use of rooms at "SENBAZURU" on weekdays.)
  • Private rooms require additional charge (waived for New Otani Club members, except for KATO’S DINING & BAR at which a discount rate is available).

Highchairs and children’s tableware are available at the following restaurants.
Children’s menus are available at restaurants marked with .

Food allergies and restrictions
We are happy to accommodate your requirements as much as possible. Please let us know before your visit.

Reheating baby food
We are happy to reheat any prepackaged (store-sold) baby food for you. Please notify restaurant staff.

  • Reheating may take some time during peak hours at the restaurant.

Restaurants with Age Restrictions
Please note that the following restaurants have age restrictions. Please inquire for details.

Tour d'Argent Tokyo, Trader Vic's Tokyo (including Boathouse Bar), Bella Vista, Senbazuru, KATO’S DINING & BAR (after 5pm only), Bar Capri, Tower Café, SKY BAR, etc (Please inquire)

Babysitting Room

Qualified and experienced staffs provide reliable childcare service for you while you are dining at restaurants or attending banquets. (Reservations required.)

  • Location: 3rd fl, The Main bldg
  • Service hours: 9am-11pm
  • Accepted ages: From 3 months to preschool and kindergarten aged children
  • Price: ¥6,600 for the first 2 hours, ¥1,540 for each additional half hour (¥3,080 after 9pm)

Special rates are available for New Otani Club and New Otani Ladies members.

[Reservations & Inquiries] Tel: 03-3265-3579 (10am-6pm)

* This service is operated by HOJU Baby Care Service Co, Ltd.

Nursing Rooms

Private Nursing Room

  • Located in front of Banquet Room "Fuyo" (Banquet fl, The Main bldg.)
  • Available hours: 8am-9pm
  • The following equipment are available:
    Hot water dispenser, nursing couch, sink, diaper changing table, and diaper pail
    * Diapers may also be changed in the adjacent accessible restroom

Nursing Space

  • One of the curtained spaces within the ladies' changing room (Arcade fl, The Main bldg) is available for nursing.
  • Hours: 8am-9pm
  • Equipment: chair and table
  • Please notify hotel staff if you require hot water for formula. 
    For diaper changing, please use the adjacent accessible restroom.

Shops where baby care products are available

Diapers, wipes, and powder formula are available at the following shops:
(Sizes and brands are limited. Please inquire for further details.)
Drug store “Kaizosha” (Lobby fl, The Main bldg) Tel: 03-3264-8335, 8am-10pm
Convenience store “FamilyMart” (2nd fl, Garden Court) Tel: 03-3222-1526, 7am-11pm

Restrooms with diaper changing stations

The facilities marked with are gender-neutral.

On the Lobby fl (2nd fl of The Main bldg/6th fl of the Garden Tower and Garden Court)

The Main bldg
Ladies’ restroom within Coffee Shop SATSUKI
Ladies’ restroom next to Flower Shop Rainbow

Garden Tower
Ladies’ restroom next to Garden Lounge
Accessible restroom next to mendokoro NAKAJIMA


On the Banquet fl (1st fl of The Main bldg/5th fl of the Garden Tower and Garden Court)

The Main bldg
Accessible restroom  and nursing room in front of Banquet Room "Fuyo"
Accessible restroom in foyer of Banquet Room “Tsuru”
Ladies’ and Gentlemen’s Restrooms in foyer of Banquet Room “PALAZZO”

Garden Tower
Ladies’ restroom next to Banquet Room “Hō West”
Ladies’ restroom next to Wedding Chapel “Sunrise Garden”

Garden Court
Ladies’ restroom next to elevators


On the Arcade fl (1st basement of The Main bldg)

Ladies’ restroom near Rib Room
Accessible restroom in foyer of Banquet Room “Orizuru” (Nursing space is located nearby)


On the 1st fl of the Garden Court

Accessible restroom behind the atrium