Hotel New Otani Tokyo is committed to protecting the safety of our guests. In case of a fire, the hotel’s Disaster Control Center is immediately alerted and will work together with the local fire department as necessary. Our in-house fire-fighting unit is on call 24 hours a day, and together with security personnel, will handle initial fire extinguishing and provide evacuation instructions.
Our buildings meet all necessary fire- and quake-resistance standards (Building Standards Act, Fire Service Act, and Act for Promotion of Renovation for Earthquake-Resistant Structures), are built and furnished with fire-resistant materials wherever possible, and strategically compartmentalized to prevent the spreading of fires.
Our Disaster Control Center is manned by security personnel 24 hours a day, and the whole complex is monitored by a computerized central monitoring system.
A team consisting of trained employees is on call around the clock and will escort all guests safely and promptly in case of an emergency.
The rooftop of The Main bldg and Garden Court is designed to allow hovering of helicopters in case of emergencies.
The number of sprinklers, smoke detectors, auxiliary sillcocks/hydrants, extinguishers, fire doors/shutters, smoke exhaust mechanisms, emergency lights equipped throughout the complex exceeds the standards defined by the Building Standards Act and Fire Service Act.
Rounds by security personnel
In-house security guards as well as specialists from a security contractor make rounds within the complex around the clock.
Surveillance cameras are installed at all entrances and other key locations of the complex, allowing 24-hour monitoring from the Disaster Control Center.
In the case of a fire or earthquake,
- Updates on the situation and evacuation routes will be announced over the hotel’s PA system.
- The phones in all guest rooms will ring simultaneously, with a message urging guests to evacuate.
When your guest room phone is off the hook for 20 seconds or longer, an emergency alert is sent to the Operator and relevant sections, prompting actions to be taken to deal with the situation.
Call 📞84 for the Assistant Manager or 📞9 for the Operator in case of an emergency.