Service Guide

GARDEN POOL

GARDEN POOL

Our outdoor pool is open until September 7, 2025
*excl July 9 & 10

Staying guests are admitted to the GARDEN POOL for free during their stay.
*Certain blackout dates apply; learn more here.
Join our free membership and enjoy unlimited access during your stay, whenever the pool is open.

Basic Information

Check-in/Check-out Hours

Check In From 3:00pm  Check Out Until 12:00 noon

  • Guests staying in EXECUTIVE HOUSE ZEN, please come to the ZEN Lounge located on the 11th floor of "The Main".

The reception is open:

EXECUTIVE HOUSE ZEN 8:00am-10:00pm
The Main 24 hours
Garden Tower 8:00am-10:00pm

Guest Room Services

Extra Beds

Extra beds are available for triple occupancy (subject to extra charge). Please inquire for more details.

  • Subject to availability.
  • Not available in some rooms.
  • Slippers, "yukata" robes, and tooth brushes for small children, as well as bed rails are available upon request.
  • Not available in EXECUTIVE HOUSE ZEN.
  • The above price includes tax and 15% service charge.

Internet Access

Wireless and wired Internet access is available free-of-charge in all hotel facilities.

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Laundry Service

Laundry, dry cleaning and pressing services are available for an extra charge.

Room Service

Food and beverages can be enjoyed in the privacy of your own room.

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Hours:

EXECUTIVE HOUSE ZEN/The Main 6:00am-0:00 midnight
Garden Tower 6:00am-0:00 midnight

Membership Sports Club

THE GOLDEN SPA NEW OTANI

The Golden Spa is a membership sports club with facilities such as gym, pool, tennis courts and golf driving range.
Hotel guests may enjoy the gym, pool and sauna at a visitor's fee: ¥5,000 (* Tax not included.)
Early bird rate (Weekdays 7:00am-10:00am): ¥3,000 (* Tax not included.)
Special discount rate available for New Otani Club members.

Located on 3rd floor, Garden Tower

Hours:

 WeekdaysSat., Sun. & Holidays
Sauna7:00am-10:00pm10:00am-9:00pm
Gym, Pool7:00am-9:45pm10:00am- 8:45pm
  • Other facilities/services such as tennis court, golf driving range and massages require an additional fee. For further details including hours, please contact the Golden Spa at 81-3-3265-9611.
  • Spa users must be 18 years or older.

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Hotel Facilities and Services

Parking

Free of charge for hotel guests. (Normal rate ¥500/30 min.)
Total capacity 760

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Business Center

Hotel guests have access to conference rooms and workstations.

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Workout Room

A workout room with various training equipment is available to hotel guests at no additional charge.

3rd floor, The Main 5:00am-10:00pm
21st floor, Garden Tower 6:00am-9:00pm

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Assistance for Guests with Small Children

Additional amenities and services are available for guests travelling with small children.

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Morning Shuttle Bus Services

The following shuttle bus services are available (free-of-charge) to nearby business districts on weekday mornings:

  • Akasaka / Aoyama Route
  • Tameike-Sanno Route

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