Hotel New Otani Tokyo is committed to offering a safe and comfortable experience to all guests who stay or dine with us, or visit our facilities.
Appropriate measures that meet the local regulatory requirements are in place, and being updated regularly based on information from national and local authorities. The hotel also qualifies for two international hygiene standards as shown below.
The Global Biorisk Advisory Council (gbac.org) is a division of the worldwide cleaning industry association ISSA, and its GBAC STAR™ facility accreditation program is the cleaning industry’s only outbreak prevention, response, and recovery accreditation for facilities. A GBAC STAR accreditation indicates that the facility’s standard procedures for cleaning, sanitization, and infection prevention meet the criteria defined by GBAC’s hygiene specialists. (https://gbacstardirectory.issa.com/gbac-star-facility-accreditations/hotel-new-otani-tokyo/)
*The GBAC STAR trademark is owned by GBAC Inc. and licensed to ISSA, and is used with ISSA’s permission.
Forbes Travel Guide, recognized as the global rating standard for luxury hotels, restaurants, and spas, offers in alliance with health and wellness company Sharecare, a certification system for facilities that meet a total of more than 360 global health security standards including cleaning and hygiene protocols, ventilation, physical distancing, and health management of employees.
Hotel New Otani Tokyo prides itself in providing its guests with the best dining experience, not only in terms of taste and quality, but also from the perspective of health. Our chefs often visit farmers and producers in person, seeking the best meat and vegetables to serve in our restaurants and banquets. “J-cereal” is our original multigrain mix, which was created as such an effort to pursue wellness in the food we offer, and is rich with proteins, dietary fibers, minerals, and vitamins. Enjoy Hotel New Otani’s wellness menus at our restaurants.
With a history of more than 400 years, the Japanese garden at Hotel New Otani Tokyo had in the past been the property of various known samurai lords. The 10-acre-ground features several ancient stone lanterns, scarlet bridges over koi ponds, a stone garden, waterfall, as well as a myriad of flowers and rich foliage that bloom or change colors from season to season. While nestled in the heart of this busy city, the quiet and peaceful ambience that enfolds the expanse provides a moment of repose and rejuvenation to those who stroll its paths.
Medical clinics are located within the hotel.
Please notify hotel staff immediately when you are not feeling well.