Thank you for your patronage to Hotel New Otani Tokyo.
In order to prevent the spread of COVID-19, we are taking every possible precaution, including efforts to ensure hygiene within the hotel. We hope to offer you a comfortable and pleasant experience while ensuring the safety of all our guests and employees.
We appreciate your kind understanding and cooperation.
The following are some of our efforts:
Efforts related to accommodation services
Ventilation of guestroom floors
Please note that the emergency exit doors on the guestroom floors are currently being opened once every few hours, for ventilation purposes.
Guestrooms in The Main building are equipped with air vents under the windows, allowing guests to keep the air in their room fresh.
Efforts within the guestrooms
-Careful cleaning and disinfection of the guestrooms
-Thorough disinfection of high-touch surfaces such as light switches, doorknobs, room service menu, etc.
-Suspension of minibar service
Efforts in the Restaurants
Efforts in the banquet rooms
Medical clinics are located within the hotel.
Please notify hotel staff immediately when you are not feeling well.
May we request that guests with accommodation bookings at Hotel New Otani Tokyo who have been or plan to be outside of Japan within 14 days prior to their check-in date, please contact us at firstname.lastname@example.org or +81-(0)3-3234-5678, as we have a few additional requirements.