Sanitation Policies at Hotel New Otani Tokyo

Thank you for your patronage to Hotel New Otani Tokyo.

In order to prevent the spread of COVID-19, we are taking every possible precaution, including enhanced hygiene measures within the hotel. EXECUTIVE HOUSE ZEN and The Main are now Sharecare Health Security VERIFIED™ with Forbes Travel Guide, and our efforts to offer you a comfortable and pleasant experience while ensuring the safety of all our guests and employees continue.

We appreciate your kind understanding and cooperation.

The following are some of our efforts:

Efforts related to accommodation services

Ventilation of guestroom floors
Please note that the emergency exit doors on the guestroom floors are currently being opened once every few hours, for ventilation purposes.
Guestrooms in The Main building (including EXECUTIVE HOUSE ZEN) are equipped with air vents under the windows, allowing guests to keep the air in their room fresh.

PPE kits for staying guests
As an additional amenity item, a PPE kit consisting of hand sanitizer and mask is offered in the guestrooms in The Main building and EXECUTIVE HOUSE ZEN.

Efforts within the guestrooms
-Careful cleaning and disinfection of the guestrooms
-Thorough disinfection of high-touch surfaces such as light switches, doorknobs, room service menu, etc.
-Suspension of minibar service

Efforts in the Restaurants

Procedures at our buffet restaurants have been modified so that staff will handle most of the serving and shared utensils are no longer in use.

Efforts in the banquet rooms

What Hotel New Otani Tokyo can do for your well-being

Dining offerings to enhance your health and immune system

Hotel New Otani Tokyo prides itself in providing its guests with the best dining experience, not only in terms of taste and quality, but also from the perspective of health. Our chefs often visit farmers and producers in person, seeking the best meat and vegetables to serve in our restaurants and banquets. “J-cereal” is our original multigrain mix, which was created as such an effort to pursue wellness in the food we offer, and is rich with proteins, dietary fibers, minerals, and vitamins. Enjoy Hotel New Otani’s wellness menus at our restaurants.

Refresh your body and mind with a stroll in the Japanese garden

With a history of more than 400 years, the Japanese garden at Hotel New Otani Tokyo had in the past been the property of various known samurai lords. The 10-acre-ground features several ancient stone lanterns, scarlet bridges over koi ponds, a stone garden, waterfall, as well as a myriad of flowers and rich foliage that bloom or change colors from season to season. While nestled in the heart of this busy city, the quiet and peaceful ambience that enfolds the expanse provides a moment of repose and rejuvenation to those who stroll its paths.

Medical clinics are located within the hotel.
Please notify hotel staff immediately when you are not feeling well.

May we request that guests with accommodation bookings at Hotel New Otani Tokyo who have been or plan to be outside of Japan within 14 days prior to their check-in date, please contact us at or +81-(0)3-3234-5678, as we have a few additional requirements.