Service Guide

Gold Key Service

Hotel New Otani Osaka invites guests to the Executive Floor with our special Gold Key Service for your comfort and convenience. The Gold Key Service entitles guests who reserved Deluxe or Suite accommodations to a private concierge floor with added amenities to make their travel easy and stress-free.Gold Key Services: Please present a room key at each reception counter or give the room number when ordering. This service is available only to Gold Key guests and to person(s) sharing the same room or suite.


  • Welcome drink on arrival (8:30-20:30)
  • Morning coffee/tea service in room (6:00-8:00)
  • 50% off of Fitness Club admission (valid one time for each night's stay and exclude morning-time. Available only to guests of 18 years and over.
  • Complimentary admission fee at Fitness Club.7:00a.m.~10:00a.m. - This service is available only to guests over 18 years of age staying in your room.
  • Complimentary one drink service at the Sky-Lounge " Four Seasons" during 5-7 pm. (Available only to guests of 20 years or over of age staying in your room.)
  • Shoe Shine Service (complimentary)  
  • Express laundry service -Laundry by 3:00p.m. will be returned by 7:00pm on the same day 

**Please kindly note that the benefits above may change without prior notice.

Guestroom Amenities

  • Free Wi-Fi and Wired High Speed Internet(support iPass, VPN, and 13 languages, secure network with 24hr support)
  • 2 telephone lines
  • Voicemail
  • Cable TV
  • Radio
  • Safety Box
  • Mini refrigerator
  • Hot water pot
  • Japanese Tea Bags
  • Hairdryer
  • Japanese "Yukata" robes (Superior floor)
  • Fine Cotton Relaxation wear (Executive floor & Suites)
  • Air Conditioning
  • Bidet
  • Bathroom amenities
  • Newspaper

Kids Amenities

Special Arrangements for traveler with infants or kids (on request)

  • small size yukata robe - S size for 115-120cm tall,  M size for 125-130cm tall
  • small size tooth brush
  • small size slippers with cute animal print
  • babycot for the baby under 12 months (free of charge)
  • bed guards (limited numbers only)
  • hot water for the powdered milk - please call the room service

Reservation Contacts

(Room Reservations)