Various benefits are offered to New Otani Club members' stays at New Otani Hotels.

  • Benefits vary at each hotel. Please see here for more details.

New Otani Club Points

New Otani Club points may be earned for qualifying stays at New Otani Hotels within Japan.

Priority reservation booking

Members receive priority for room reservations. Please identify yourself as a New Otani Club member when making a reservation. (Not applicable for certain package plans/offers, or when rooms are unavailable.)

Discounted room rates

(Not available for some dates)

Members can stay at exclusive discounted room rates. Some hotels offer discount packages with meals, such as accommodation with "breakfast" or "dinner & breakfast." (Also applicable for family members and guests introduced by members. Benefits are determined by the hotel.)

Suite stay benefits

[ Tokyo, Makuhari, Osaka, Hakata ]

Members staying in suites receive the following items:

One item from Patisserie SATSUKI's "Super Dessert Series" along with a beverage, served in their room as a welcome amenity after arrival
-Available upon advance request by 5:00pm the day before arrival at Tokyo, and two days before arrival at Makuhari, Osaka, and Hakata.
-Available only for the member and guests staying in the same room. (Does not apply to children staying for free.)
-Type of cake is not selectable. (Please notify staff if you have any food allergies or restrictions.)

Meal coupon valid at in-hotel restaurants and bars (dining and shopping voucher at Tokyo), worth ¥10,000 per night of stay per room
-Valid until day of check-out.

Please note that the above amenities are valid for suite stays booked directly with the hotel either via its official website or by phone.
They are not available in any of the following cases:
-During New Year’s holidays and other peak seasons
-For upgraded stays, package plans, or stays under discounted rates
-In the Serviced Apartments

Breakfast discount

[ Tokyo, Makuhari, Osaka, Inn Sapporo, Inn Tokyo (Osaki), Hakata (Fukuoka), Saga ]

Members, their families, guests staying in the same room as members or those introduced by members are offered breakfast at a discounted price (excluding some restaurants and room service).

Free breakfast

[ The Italia-Ken (Niigata), Kanazawa ]

Members and accompanying family members (at some hotels, only those staying in the same room) staying at New Otani Club member rates are offered complimentary breakfast. (Not applicable to guests staying for free such as children who share their parents' bed.)

Express check-in

Members can check in simply by presenting their card and signature. (The hotel may also request that members show their passport and credit card.)

Early check-in

[ Tokyo, Makuhari, Osaka, Inn Sapporo, Yokohama, Takaoka, Tottori ]

*Available at Tokyo, Makuhari, Osaka & Tottori from March 1, 2023, and at Takaoka from April 1, 2023.

Members who made their reservations directly with the hotel either via its official website or by phone may check in earlier than the prescribed check-in time at each hotel.
(Conditions vary by hotel; please inquire at time of reservation. May not applicable for certain accommodation package plans for which the check-in time is specified, or due to availability of the room.)

Late check-out

Members can request a late check-out at no extra charge when making their reservation.
(Subject to availability. Conditions vary by hotel; please inquire at time of reservation.)

Free newspaper

Members receive complimentary newspapers.
(Some hotels provide newspapers at the front desk. A limited number of copies are available.)

Express laundry service

Express services for pressing (quick-press) and laundry (same-day delivery) are available for the same charge as normal services.
(Requests must be made in advance by the times designated by each hotel.)

Special discounts for business center use

Members can use meeting rooms in the business center at a special rate.

Discounted use of outdoor pool

[ Tokyo, Makuhari, Osaka ]

Members are admitted to the outdoor pool for a discounted rate.
*Discount is also available for non-staying members.

Please note that the benefit for New Otani Club members regarding the outdoor pool will change from free admittance for staying members to a discount on admission rate, effective as follows:
-At Hotel New Otani Tokyo: starting from May 2023
-At Hotel New Otani Makuhari & Osaka: starting from summer 2023

We thank you for your kind understanding on this matter.

Free or discounted use of fitness club

Members can use fitness club facilities (pool, gym, sauna, etc.) free of charge or at discount rates.

* This benefit may not be available when admission is limited at respective facilities due to spread of infections, etc.

  •  All images are for illustration purposes only.