Check / Redeem Points

Your New Otani Club POINTS will be exchanged for REWARD CERTIFICATES.
5,000 New Otani Club POINTS = 1 REWARD CERTIFICATE worth JPY 5,000
Methods for Checking and Redeeming your New Otani Club POINTS:

Make a request at the "New Otani Club Counter" (Tokyo and Osaka) or front desks at the Group Hotels in Japan.
Access "New Otani Club Web Service" LOGIN page. (members only)

NEW OTANI CLUB 
WEB SERVICE
  • New Otani Club POINTS are redeemable after they have been recorded, approximately 10 days after payment.
  • Only the New Otani Club member him/herself can make the request to redeem his/her own points.
  • Once redemption has been accepted by the New Otani Club, it cannot be changed, modified or cancelled.
  • REWARD CERTIFICATES are processed upon request and issued within 10 days. Therefore, request application must be made 10 days prior to the guest's next stay.
  • REWARD CERTIFICATES will be handed in person at the hotel front desk during the guest's next stay.
  • To make payments with your New Otani Club POINTS, REWARD CERTIFICATES must be presented at all times.
  • Redemption requests may also be accepted by phone at the New Otani Club Center Office. In Japan 0120-804408 [10:00 a.m. to 6:00 p.m. (Colosed on Sundays and holidays)]