Check / Redeem Points

Your New Otani Club POINTS will be exchanged for REWARD CERTIFICATES.
5,000 New Otani Club POINTS = 1 REWARD CERTIFICATE worth JPY 5,000
Methods for Checking and Redeeming your New Otani Club POINTS:

Make a request at the "New Otani Club Counter" (Tokyo and Osaka) or front desks at the Group Hotels in Japan.
Access "New Otani Club Web Service" LOGIN page. (members only)

  • New Otani Club POINTS are redeemable after they have been recorded, approximately 10 days after payment.
  • Only the New Otani Club member him/herself can make the request to redeem his/her own points.
  • Once redemption has been accepted by the New Otani Club, it cannot be changed, modified or cancelled.
  • REWARD CERTIFICATES are processed upon request and issued within 10 days. Therefore, request application must be made 10 days prior to the guest's next stay.
  • REWARD CERTIFICATES will be handed in person at the hotel front desk during the guest's next stay.
  • To make payments with your New Otani Club POINTS, REWARD CERTIFICATES must be presented at all times.
  • Redemption requests may also be accepted by phone at the New Otani Club Center Office. In Japan 0120-804408 [10:00 a.m. to 6:00 p.m. (Colosed on Sundays and holidays)]