We suggest that you place your redemption requests well in advance, as the process of issuing Hotel Reward Certificates (paper) usually takes about 10 days, or possibly longer (especially during the month of September every year when points expire).
Points not redeemed by the end of their validity period will automatically expire.
E-Vouchers (digital) are valid for immediate use.
- Hotel Certificates are valid for one year from the issue date.
Points are awarded for stays and restaurant/bar uses booked directly with the hotel, via its official website or by phone.
- Points are also awarded for stays and restaurant/bar uses with no reservations, if the member him/herself stays or dines, and payment is made directly to the hotel.
- Reservations made through travel agents or external booking sites are not eligible for points, regardless of the method of payment.
- Stays and restaurant/bar uses to which discounts or coupons/vouchers issued by external parties are applied are not eligible for points.