Safety Measures for COVID-19 at Hotel New Otani Makuhari

Thank you for your patronage to Hotel New Otani Makuhari.

In order to prevent the spread of COVID-19, we are taking every possible precaution, including efforts to ensure hygiene within the hotel. We hope to offer you a comfortable and pleasant experience while ensuring the safety of all our guests and employees.

We appreciate your kind understanding and cooperation.


Efforts at Hotel New Otani Makuhari

We at Hotel New Otani Makuhari are making all possible efforts to minimize risks regarding COVID-19, for all our guests and employees. The following are a few examples of specific measures we are taking.

  1. Encouraging and exercising frequent handwashing and gargling, and observing "cough etiquette"
  2. Sanitizing hands when arriving at and leaving from work, and monitoring of health conditions such as body temperature, etc.
  3. Not working when showing signs of illness such as fever, coughing, etc., and promptly seeing a doctor in such cases
  4. Use of surgical masks when on duty
  5. Disinfecting of guest rooms, public spaces and restrooms
  6. Refraining from non-essential long-distance/overseas travel, including those for business
  7. Pursuing individual efforts to enhance immunity, such as observing a balanced diet, improving quality of sleep, alleviating stress, and other measures to stay healthy
  8. Avoiding places/activities that are considered to be high-risk, including gyms, karaoke rooms, live performances, large events, parties, etc.


May we request that guests take the following precautions when visiting the hotel:

-Please use the antiseptic placed at entrances and other locations when entering the hotel and banquet rooms.
-Please refrain from visiting the hotel if you have a fever or are not feeling well.
-Please notify your nearest hotel staff if you are not feeling well while at the hotel.
-Please note that we will ask staying guests their recent history of overseas travel, and current health conditions.
-We may not be able to accommodate guests who had been staying in countries/regions from which, 1) entrants are subject to reinforced quarantine, or 2) entry is restricted under the Immigration Control Act of Japan.

Hotel New Otani Makuhari will continue to follow updates from government authorities and take all possible precautions for the containment of the situation.
We apologize for any inconvenience this may cause and thank you for your kind understanding

Important Request to Guests with Accommodation Bookings

We are currently requesting our guests who have recently been abroad to answer a brief questionnaire prior to their arrival. Please kindly contact us via the form provided at the following website, if you have a reservation to stay at Hotel New Otani Makuhari and have been outside of Japan in the past 14 days.

Thank you very much for your cooperation.

Temporary changes in Hotel restaurants and facilities

Due to the current situation regarding COVID-19, please note the following changes in hotel restaurants and facilities for the time being.
We apologize for the inconvenience and thank you for your kind understanding.