NOC Point Program

Launched October 1,2007

  1. About the Program
  2. Earn Points
  3. Validity Period
  4. Check / Redeem
  5. Reward Certificates
  6. Terms and Conditions
WHAT IS NEW OTANI CLUB POINT PROGRAM?

NEW OTANI CLUB members can earn NOC POINTS by staying at our DESIGNATED HOTELS (in Japan only) or dining at our DESIGNATED RESTAURANTS & BARS. These NOC POINTS can be redeemed for HOTEL REWARD CERTIFICATES.

HOTEL REWARD CERTIFICATES can be used in DESIGNATED HOTELS, RESTAURANTS AND BARS.

HOW TO EARN NOC POINTS


Earning NOC Points

Earn 5 points for every JPY100 spent on accommodation at Group Hotels in Japan or for dining at designated restaurants and bars.

Accommodation

 Points will be awarded for :
 Room charges and package room charges including tax and service charges (excluding certain services).
  • Points are calculated at per-night rates.
  • Point calculations do not include charges for mini bar, phone calls, laundry, or any fees other than mentioned above.
  • When two or more members stay in the same room, only one member will be eligible to receive points.
  • For members staying at designated Group Hotels, points will be awarded for up to two guest rooms including the member's own room only if payment is made directly by cash or credit card under one billing.

Restaurants and Bars

 Points will be awarded for :
 Food and drinks or package plan charges including tax and service charges (excluding certain services).
  • Please click here for DESIGNATED RESTAURANTS AND BARS.
  • Points are calculated after each payment.
  • Point calculations do not include charges for private rooms, floral arrangements, or any fees other than mentioned above.

Calculating points:
  • Amounts less than JPY100 are omitted.
  • Points are awarded when all three of the following conditions are met.
    1. NOC member card must be presented;
    2. Member named on the card must stay at designated hotels or use designated restaurants and bars; and
    3. Member must directly pay the hotel by cash or credit card. (Contracts can be arranged to earn points on billings by members who own or operate their own company or organization.)


Items that are not eligible for points
  • Payments made to businesses other than designated Group Hotels, such as travel agencies.
  • Payment which is not made by the member whose name is imprinted on the card.
  • Future payments including bank transfers (except when a prior contract has been arranged for the hotel to directly charge a company or organization owned or operated by a member.)
  • Payments made through the master account of an organization, convention or group.
  • Payments made at banquet rooms as a part of a banquet package including room rates and use of designated restaurants and bars.
  • Payments for invitation tickets, presale tickets or food vouchers.
  • Other products and services designated as ineligible by hotels.


Duplication with other point programs
  • Airline mileage may also continue be earned as stipulated by specific programs.
  • Points may not be earned in conjunction with other point programs operated by specific hotels except as permitted.
  • Points may not be exchanged for points of other programs.

NOC Point Validity Period

Eligible points will be calculated annually on September 30 and are valid for 2 years from that date.

  • Points that are not redeemed by the end of the respective validity period expire automatically.
  • All points are forfeited when membership is cancelled; accumulated points cannot be redeemed for Hotel Reward Certificates.

CHECK / REDEEM POINTS

Your NOC POINTS will be exchanged for REWARD CERTIFICATES.
5,000 NOC POINTS = 1 REWARD CERTIFICATE worth JPY 5,000
Methods for Checking and Redeeming your NOC POINTS:


  • Make a request at the "New Otani Club Counter" (Tokyo and Osaka) or front desks at the Group Hotels in Japan.


  • Access "NOC Web Service" LOGIN page. (members only)

  • NOC POINTS are redeemable after they have been recorded, approximately 10 days after payment.
  • Only the NOC member him/herself can make the request to redeem his/her own points.
  • Once redemption has been accepted by the New Otani Club, it cannot be changed, modified or cancelled.
  • REWARD CERTIFICATES are processed upon request and issued within 10 days. Therefore, request application must be made 10 days prior to the guest's next stay.
  • REWARD CERTIFICATES will be handed in person at the hotel front desk during the guest's next stay.
  • To make payments with your NOC POINTS, REWARD CERTIFICATES must be presented at all times.
  • Redemption requests may also be accepted by phone at the New Otani Club Center Office. In Japan 0120-804408 [10:00 a.m. to 6:00 p.m. (Colosed on Sundays and holidays)]

REWARD CERTIFICATES

Redeem 5,000 NOC POINTS and receive a JPY 5,000 REWARD CERTIFICATE!
This CERTIFICATE is valid for accommodations and dining at DESIGNATED HOTELS, RESTAURANTS AND BARS.
 *Not valid outside Japan.




  • This certificate may be used for payment of accommodation or dining.
  • Not eligible as deposit or payment at a later date.
  • Not valid for purchasing cash vouchers, gift certificates or tickets of any kind.
  • User name, card number and valid date on the front and registration number at the bottom of this page must be correctly filled in.
  • Families or friends of NOC members are also eligible to use this certificate.
  • Cannot be exchanged for cash.
  • No change given even if total bill amounts to less than JPY 5,000.
  • Cannot be reissued for any reason, including loss or theft.
  • Buying and selling of this certificate is prohibited
  • New Otani Club Points will not be awarded for the amount paid with this certificate.
  • Designated hotels, restaurants and bars are subject to change.
  • Receipt will not be issued for the amount paid with this certificate.


Point Program Terms and Conditions

Article 1: Definition of Services
1. The New Otani Club Point Program (hereinafter referred to as "NOC Point Program") is a service in which New Otani Club Points (hereinafter "Points") are awarded to members of the New Otani Club (hereinafter "Members") for uses of the group hotels within Japan operated by New Otani Co., Ltd. (hereinafter "New Otani") or the New Otani group (hereinafter "Group Hotels") applying to Article 2 hereof, and such Points can be redeemed for New Otani Club Point Program Hotel Reward Certificates (hereinafter "Reward Certificates").
2. Members using the NOC Point Program shall agree to the terms and conditions stipulated herein.
Article 2: Awarding of Points and Applicable Transactions
1. New Otani shall award Points for accommodation at Group Hotels or dining at Designated restaurants/bars (set forth in the "NOC Benefits Guide for International Members") by a Member when the Member presents the NOC Membership Card upon such use. However, the following cases shall be excluded.
1) Use of Associate Hotels in Japan and Group Hotels and Associate Hotels outside of Japan
2) Amounts of payment less than JPY 100
3) Charges relating to accommodation other than room charges or package/plan fees such as charges for mini bar, massages, etc., and pertaining tax and service charges
4) Charges relating to restaurants/bars other than food and beverage charges or package/plan fees such as charges for private rooms, flower decorations, etc., and pertaining tax and service charges
5)  Payments for restaurant weddings
6) Payments made through third parties such as travel agencies (ex: hotel coupons/vouchers, etc.)
7) Payments not made by the Member him/herself
8) Payments made later than the day of use such as by bank transfers (except in cases otherwise approved by the relevant Group Hotel)
9) Payments made through master accounts of conventions, organizations, groups, etc.
10) Payments related to accommodation or restaurants/bars made collectively with banquet fees
11) Payments made with Reward Certificates
12) Payments made with tickets/coupons/vouchers such as invitation tickets, advance-sale tickets, meal coupons/vouchers, etc. (payment by cash vouchers issued by Group Hotels or credit card companies will be eligible for Points with some exceptions.)
13) Payments for uses prior to the date of admission to NOC (admission procedure is deemed completed when the applicant receives his/her card and signs on the backside)
14) Payments for other products and services specified by New Otani
2. Points will be awarded for the amount of payment of the following items.
1) Accommodation: room charges, package/plan fees, and pertaining tax and service charges
2) Restaurants/bars: food and beverage charges, package/plan fees, and pertaining tax and service charges
3. Points will be awarded when all of the following conditions are met.
1) Use of accommodation and designated restaurants/bars by the Member him/herself
2) When the NOC Membership Card is presented when checking in (for accommodation) or making payment (for restaurants/bars)
3) When payment is made directly to the Group Hotel by cash or credit card, as well as other cases approved by the relevant Group Hotel
4. If the Member him/herself is staying, points will be awarded for up to two guest rooms (the Member's room and one other room specified by the Member) including the Member's own room only if payment is made directly to the Group Hotel by cash or credit card under one billing.
5. Designated hotels and restaurants/bars are subject to change without prior notice.
Article 3: Posting of Awarded Points
1. Points will be awarded for each payment of applicable transactions to one Member. Five Points will be awarded for every JPY 100 paid.
2. Earned Points will be posted to the Member's account approximately 10 days after each payment.
Article 4: Calculation of Points
Points shall be calculated separately for each billing.
1) Points for accommodation shall be calculated separately for each night of stay.
2) Points for additional room charges shall be calculated separately with the package/plan fees, and not collectively.
3) Points for dining at designated restaurants/bars shall be calculated separately for each billing, even if there are multiple bills from the same restaurant on the same day.
4) Points for dining at designated restaurants/bars of which the payments are charged to guest rooms shall be calculated upon payment for the guest room. (Points will be calculated separately for accommodation and use of each restaurant/bar, even when restaurant/bar bills are charged to and paid collectively with accommodation charges.)
5) When two or more Members stay in the same room, only one Member will be eligible to receive Points for such stay.
Article 5: Duplication with Other Point Programs
1. Points for the respective point programs of "New Otani Club Diners Card" and "New Otani Club VISA Card" may also be earned for qualifying payments which are eligible for NOC Points.
2. Airline mileage may also be earned for qualifying payments which are eligible for NOC Points as stipulated by specific programs.
3. Points may not be earned in conjunction with other point programs operated by respective Group Hotels.
Article 6: Retraction of Awarded Points
Awarded Points will be retracted for once paid amounts that are refunded, or required payments that are not made accordingly. In the case such Points are already redeemed, the amount corresponding to the otherwise retracted Points will be charged to the Member.
Article 7: Transfer/Aggregation of Points with Family Members
1. Points may be transferred/aggregated only between either a Member and a family member of such Member, or family members of the same Member, and can be done by request to the NOC Center office from both such Member/Family Member.
2. When transferring/aggregating Points, all Points retained by the Member/family member must be transferred/aggregated at once, and cannot be transferred/aggregated partially.
Article 8: Transfer of Points to Non-family Members
Earned Points may not be transferred to Members other than family members of such Member, or be inherited, traded, or exchanged for cash.
Article 9: Validity Period and Expiration of Points
1. Earned Points will be calculated annually on September 30 every year, and are valid for 2 years from that date. Points that are not redeemed by the end of the above validity period expire automatically, excluding the cases specified in the following clause.
2. If the accumulated Points of a Member shall become negative due to retraction of Points as set out in Article 6 hereof or otherwise, such negative Point count shall be carried on after the normal validity period.
3. All earned Points are forfeited when an NOC membership is cancelled, and such forfeited Points cannot be redeemed for Reward Certificates after the cancellation of such NOC membership.
Article 10: Checking of Points
1. Points can be checked by one of the following methods, based on request from the Member him/herself:
1) by phone to NOC Center office,
2) at the "New Otani Club Counter" (Tokyo and Osaka) or front desks of the Group Hotels in Japan, or
3) by accessing the NOC Point Program website through the Member's account.
2. Points will be reflected after such Points are posted to the Member's account (approximately 10 days after each payment).
Article 11: Redemption of Points
1. Every 5,000 Points earned can be redeemed as one Reward Certificate worth JPY 5,000, after such Points are posted to the Member's account (approximately 10 days after each payment), based on request from the Member him/herself.
2. Requests for redemption of Points can be made by one of the following methods:
1) by phone to NOC Center office,
2) at the "New Otani Club Counter" (Tokyo and Osaka) or front desks of the Group Hotels in Japan, or
3) by accessing the NOC Point Program website through the Member's account.
3. Once the request for redemption has been accepted, it cannot be changed, modified or cancelled.
4. Once the request for redemption of Points by a Member is made effectively and properly, New Otani will process such request and exchange the Points for Reward Certificate(s).
5. New Otani is not liable for any tax or public dues that are imposed upon the amount corresponding to the Points redeemed as Reward Certificates.
Article 12: Issuing and Use of Reward Certificates
1. Reward Certificates will be handed in person at the hotel (New Otani Group Hotels within Japan)during the guest's next stay. The request application must be made 10 days prior to the next stay.
2. Reward Certificates may be used for payment for accommodation at New Otani Group Hotels within Japan or dining at designated restaurants/bars, before the valid date imprinted on each Reward Certificate (one year after the date of issue), for the amount specified thereon.
3. The following shall apply for the use of Reward Certificates.
1) Reward Certificates may be used for payments made on the day of use only, and not for deposit or payment at a later date.
2) Reward Certificates are not valid for purchasing cash vouchers, gift certificates or tickets of any kind.
3) The name, card number and valid date on the front side and registration number on the back side of the Reward Certificate must be correctly filled in.
4) Family members or friends of NOC members are also eligible to use Reward Certificates.
5) The Reward Certificate is not a cash voucher, and therefore cannot be exchanged for cash.
6) No change will be given even if the total bill amounts to less than the amount imprinted on the Reward Certificate.
7) Reward Certificates once issued cannot be reissued for any reason, including loss or theft.
8) Buying and selling of Reward Certificates is prohibited.
9) Receipt will not be issued for the amount paid with Reward Certificates.
10)  Points will not be awarded for the amount paid with Reward Certificates.
4. Designated hotels, restaurants and bars are subject to change.
Article 13: Change or Termination of NOC Point Program
New Otani may terminate the services of NOC Point Program in whole or in part at any time. In such cases, all entitlements related thereto will be forfeited unless otherwise explicitly acknowledged, notified, or announced to Members from New Otani.
Article 14: Disclaimer
1. New Otani is not liable in any way for any damages the Member suffers due to delay of, changes in, or cancellation or termination of the services of NOC Point Program, or otherwise in relation to the provided services thereof or failure to provide the services thereof.
2. Members shall agree that all entitlements regarding the NOC Point Program shall be forfeited if such Member applies to any one of the following. New Otani is not liable in any way for any loss or damage the Member suffers in such cases.
1) When the Member withdraws from NOC or if the membership is cancelled.
2) When the Member fabricates or redeems Points by forgery, alteration, or any other unrighteous means.
Article 15: Change in Point Program Terms and Conditions
New Otani may change the terms and conditions stipulated herein as necessary. In such cases the amended provisions shall become valid upon announcement of the revised terms and conditions.
Supplementary Provision
The terms and conditions stipulated herein are effective as of October 1, 2007.
Established August 1, 2007